1st line service Work, Jobs in Hartford, Chs (with Salaries)

1st line Service Desk Agent
Cybertill —Prescot
- £24,975.05 a year
- 8 hour shift
- Hybrid work
- Customer service
- IT
- Communication skills
- Free parking
- Sick pay
1st Line NOC Engineer
Convergence Group —Manchester
- £28,000 - £36,000 a year
- Weekend availability
- Communication skills
Quick apply
11d
IT Support Engineer
Obsidian Networks Ltd —Chester
- £23,000 - £32,000 a year
- Full-time
- Customer service
- Linux
- Free parking
Quick apply
1st Line Support IT Engineer
Evolve BG Ltd —Wigan
- £26,299 a year
- Monday to Friday
- Customer service
- IT
Quick apply
13d
202606: Prison Officer - HMP Berwyn
Ministry of Justice —Wrexham
- £30,001 - £40,000 a year
- Part-time
- English
- Presentation skills
- Communication skills
- Annual leave
12d
1st Line Maintenance Analyst
Betfred —Warrington
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Employee assistance programme
Quick apply
13d
Community Sport & Health Officer Level 3 (Education) Apprentice
Liverpool Football Club —Anfield
- Weekend availability
- Travel
- Mentoring
- Classroom experience
- Employee assistance programme
- Employee discount
5d
Rider Support Representative - Payments
Deliveroo —Manchester
- Weekend availability
- English
- Case management
- Communication skills
- Flexible schedule
Community Sport & Health Officer Level 3 (Sport) Apprentice
Liverpool Football Club —Anfield
- Weekend availability
- Travel
- Mentoring
- Classroom experience
- Employee assistance programme
- Employee discount
5d
Industrial Cleaner
Pinnacle Group —Broughton
- £29,232 a year
- Weekend availability
- Driving
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
14d
Apprentice Receptionist/Administrator
Windsor Academy Trust —Stoke-on-Trent
- £8.00 - £10.85 an hour
- Full-time
- School
3d
Hotel Chauffeur & Valet Driver
Dakota Manchester Airport —Manchester
- £13.50 an hour
- Full-time
- Hospitality
- Bar
- Hotel
- Employee assistance programme
- Employee discount
Quick apply
Loss Prevention Associate - UNIQLO Manchester Trafford *New Store Opening*
UNIQLO —Manchester
- From £14.50 an hour
- Full-time
- Customer service
Operations Control Co-Ordinator - 12 month fixed term contract
The Very Group —Liverpool
- Full-time
- Hybrid work
- Supervising experience
- Employee discount
Quick apply
1h
Remote Support Engineer – Night Shift
Schneider Electric —Warrington
- Full-time
- Engineering
- English
- Analysis skills
- Annual leave
3d
NetSuite System Administrator
Metro Rod —Macclesfield
- Up to £50,000 a year
- Full-time
- Continuous improvement
- Communication skills
- Annual leave
- Employee assistance programme
14d
Kitchen Porter - Full Time
Dakota Manchester Airport —Manchester
- Up to £13.56 an hour
- Full-time
- Hospitality
- Bar
- Cooking
- Employee assistance programme
- Employee discount
Quick apply
Restaurant Floor Staff
Panda Mami Restaurant —Chester
- £8.00 - £12.71 an hour
- Serving
- Hospitality
- Customer service
Quick apply
Kitchen Porter - Part Time
Dakota Manchester Airport —Manchester
- Up to £13.56 an hour
- Part-time
- Hospitality
- Bar
- Cooking
- Employee assistance programme
- Employee discount
Quick apply
NetSuite System Administrator
MetroRod Ltd —Macclesfield
- £50,000 a year
- Full-time
- Continuous improvement
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
14d

I want to receive the latest job alerts for 1st line service in hartford, chs

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

1st line service jobs near hartford, chs

1st line Service Desk Agent

Cybertill -
Prescot

Apply Now

Job details

Permanent | Full-time
£24,975.05 a year

Benefits

Free parking
Additional leave
Company pension
Sick pay
On-site parking

Qualifications

Customer service
Relationship management
IT
Communication skills

Full job description

About us

We are passionate about delivering the latest software and tech to our growing customer base across the UK and Australia. With our Insight Driven and Frictionless Commerce cloud-based applications serving an incredibly diverse range of Retailers, we have become one of the UK’s best innovators, winning numerous awards (including the IT Europa SaaS Awards & UK Cloud Awards) along the way.

With our 25 years of experience providing a one stop shop including software, hardware, payments, services and telecoms to over 10,000 retail locations we recognise the power of living and breathing our values by being passionate, agile, supportive and professional at every turn. Work somewhere where your passion and ideas get brought to life, but more importantly get you noticed. Get ahead and join a team who have your back and drive you forward, every day.

The Role

Our customers and their consumers deserve the best experience. Cybertill operates a customer centric product and services model which needs people to go above and beyond when responding to our customer’s needs when using our product.

We are looking for an inspiring 1st Line Service Desk Agent to provide the best technical support to our retailers and join our team in Knowsley.

About The Role

Take ownership of customer support issues logged via email and telephone to quickly diagnose and resolve them.
Strive to meet all SLA’s set with our customers and work under pressure and within strict timescales.
Always use our knowledge base for a first-time fix for our customers.
Ensure tickets being passed to second line have sufficient detail.
Think and operate pro-actively and highlight patterns to avoid reoccurring issues.
Doing investigative work with customer’s accounts to find the best solution for all parties.
Be keen enough to self-learn aspects of the company product and hardware.
Have eagerness learn new IT and customer service skills/techniques.
Utilising several in-house and external systems.

Who We're Looking For

Excellent customer service skills and customer empathy.
Strong ability to problem solve and fault find issues.
Great interpersonal and relationship management skills.
Possess outstanding communication skills, with the ability to build instant customer rapport.
Have confidence when being confronted with new systems (we use lots).
Work closely with other departments to drive continuous improvements.
Good general IT software and hardware skills to enable both hardware and software support.
Flexibility on working hours our Service Desk covers 7 days a week supporting our customers. Shift patterns are 5 days out 7 covering hours from 08:00 to 20:00. Example shift times are 08:00-16:00, 08:30-16:30, 09:00-17:00, 10:00-18:00, 12:00-20:00.

Other Skills We're Looking For

It isn’t just about what you know, it is just as important to us about how you do it.

You'll Be

Empathetic
Self-Aware
Results focused.
Team focused.
Service orientated.
Innovative & Passionate

Please Note: full training will be given in all technical areas of the role so if you have a great work ethic, are keen to learn and progress, then please apply for this fantastic role.

Your Qualifications

Any Customer Service or IT qualification would be beneficial.

Who You'll Work With

The job role reports to the Service Desk Manager. The role is very likely to require liaising with all internal departments within the business and so the ability to own issues and build internal relationships is vital.

Our Work Environment

Although our Head Office is in Knowsley, we care about how the job is done, not necessarily where it is done! We are happy to explore all flexible and remote working practices that suit us both, but we still enjoy seeing our customers face to face from time to time!

Job Types: Full-time, Permanent

Pay: £24,975.05 per year

Schedule:

8 hour shift
Day shift
Holidays
Overtime
Weekend availability

Experience:

IT: 1 year (preferred)
Customer Service: 1 year (preferred)

Work Location: Hybrid remote in Prescot L34 4AR

What You'll Get

Additional pay:
- Bonus scheme
Benefits:
- Additional leave
- Company pension
- Free parking
- On-site parking
- Sick pay

Apply Now

Refine Your Search

1st line service jobs in hartford, chs

1st line Service Desk Agent

1st Line NOC Engineer

IT Support Engineer

1st Line Support IT Engineer

202606: Prison Officer - HMP Berwyn

1st Line Maintenance Analyst

Community Sport & Health Officer Level 3 (Education) Apprentice

Rider Support Representative - Payments

Community Sport & Health Officer Level 3 (Sport) Apprentice

Industrial Cleaner

Apprentice Receptionist/Administrator

Hotel Chauffeur & Valet Driver

Loss Prevention Associate - UNIQLO Manchester Trafford New Store Opening

Operations Control Co-Ordinator - 12 month fixed term contract

Remote Support Engineer – Night Shift

NetSuite System Administrator

Kitchen Porter - Full Time

Restaurant Floor Staff

Kitchen Porter - Part Time