1st line service desk analyst Work, Jobs in Hartford, Chs (with Salaries)

Service Desk Analyst
Brabners —Liverpool
- Monday to Friday
- Hybrid work
- IT
- Communication skills
- Annual leave
- Life insurance
1st Line Maintenance Analyst
Betfred —Warrington
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Employee assistance programme
Quick apply
13d
IT Business Systems Support Analyst
NewPrinces Group —Liverpool
- Azure
- Customer service
- ERP systems
- Annual leave

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First Line Technical Support
PHOENIX Medical Supplies Limited —Borough of Halton
Avaya telephone system administration including Contact Centre. Experience of working in a customer facing environment on telephone and face to face.
£28,461.32 a year
13d
Service Desk Analyst
Brabners —Liverpool
2 My Days (in addition to your holiday entitlement). Resolve 1st and 2nd Line issues for all colleagues in a timely manner. Flexible and can-do attitude.

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Service Desk Analyst

Brabners -
Liverpool

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Job details

Benefits

Annual leave
Company pension
Enhanced paternity leave
Life insurance

Qualifications

iOS
IT
Communication skills

Full job description

THE ROLE & TEAM

Brabners IT Team are looking for a Service Delivery Analyst to join our Liverpool City Centre team. This is a great opportunity to continue their career within a well-established IT function and act as the first point of contact to all colleagues with their IT queries. We pride ourselves on our customer engagement and service delivery to all our colleagues across the organisation.

We are looking for a strong team player who enjoys working with colleagues and providing quick turnaround to resolved time sensitive issues. If you’re looking to establish your career within IT and gain exposure to a variety of queries whilst progressing your career, then this is the job for you.

This role can be based in our Liverpool City Centre office and requires candidates to be on site 4 days a week. We offer a flexible approach to working hours, core hours are Monday to Friday 8am – 6pm.

KEY RESPONSIBILITIES

Act as first point of contact for all IT incidents and service requests
Resolve 1st and 2nd Line issues for all colleagues in a timely manner
Manage and update ticketing system, ensuring SLA’s are met
Prioritise a user-friendly culture through accessible support
Escalate queries when required to other IT Teams and or 3rd parties
Update and maintain IT Asset Management System
Cross-skill and up-skill all software, hardware and business objectives
Contribute to IT projects when required

ABOUT YOU

Previous experience within an IT Service Desk is essential
Strong knowledge of Windows, Microsoft 365, and iOS and Android environments
Previous interaction with Mimecast would be advantageous
Excellent communication skills
Able to confidently build relationships
Exceptional verbal and written communication skills
Flexible and can-do attitude
Proactive and problem-solving mindset
Great team player
Inquisitive and solution focused

BENEFITS

Competitive Salary
Flexible approach to working hours
Hybrid working (4 days on site)
Bupa/ Medicash
Discretionary bonus opportunities
Pension scheme
Life Insurance & Income Protection Insurance
25 days Annual Leave plus flex bank holidays (increasing with service)
Option to buy 10 additional days annual leave each year
2 My Days (in addition to your holiday entitlement)
Additional discretionary annual leave days
Enhanced Maternity, Paternity & Adoption Leave
Career Development Opportunities
Wellbeing and Mental Health Benefit (24/7 Employment Assistance Program & Support)

ABOUT US

Brabners is purpose-led independent law firm. A certified B Corp with award-winning environmental credentials, we seek to demonstrate that business can bring about positive change by being innovative, diverse and sustainable.

With over 200 years of history, we’re proudly anchored in the North but serve businesses and individuals across England and Wales.

We have won awards for being innovative at the Legal 500 Northern Powerhouse Awards and diverse as Manchester Law Society’s Equality, Diversity and Inclusion Champions. We are also recognised as one of the 25 best large companies to work for in the UK and have won The Legal 500 Future Lawyers awards for job satisfaction, quality of work, social life and work/life balance.

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1st line service desk analyst jobs in hartford, chs

Service Desk Analyst

1st Line Maintenance Analyst

IT Business Systems Support Analyst

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