It support team Work, Jobs in Hartlepool, Dur (with Salaries)

Service Desk Analyst
NECSWS —Hartlepool
- Full-time
- Hybrid work
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
10d
1st Line Support Engineer
razorblue Careers —Stockton-On-Tees
- £25,775.00 - £25,775.88 a year
- Hybrid work
- Communication skills
- Life insurance
- Referral programme
Quick apply
2nd Line Support Engineer - Night Shift
razorblue Careers —Stockton-On-Tees
- £31,500 - £38,500 a year
- 12 hour shift
- Hybrid work
- Mentoring
- Communication skills
- Life insurance
- Referral programme
Quick apply
UK - Agency Operations Assistant
Paul Gough Media —Hartlepool
- £24,000 - £26,000 a year
- Full-time
- CRM software
- Recruiting
Quick apply
1st/2nd Line IT Support Analyst
Ramsdens Financial Ltd —Stockton-on-Tees
- From £15.18 an hour
- Full-time
- Windows
- Microsoft Office
- In-person
- Employee assistance programme
- Employee discount
Quick apply
Sales Assistant at Tesco
The Entertainer at Tesco —Hartlepool
- £11.15 - £12.71 an hour
- Overtime
Quick apply
PHP Laravel Developer (with IT Support & Microsoft CRM Experience)
National Numbers Ltd —Billingham
- £40,000 - £47,000 a year
- Hybrid work
- CRM software
- Azure
- AWS
Quick apply
5d
Team Member - Manufacturing
KP Snacks —Billingham
- £29,265.02 a year
- Full-time
- Manufacturing
- Employee assistance programme
- Employee discount
Quick apply
6d
2nd Line Support Engineer
razorblue Careers —Stockton-On-Tees
- £30,500 a year
- Hybrid work
- Customer service
- Mentoring
- Training & development
- Life insurance
- Referral programme
Quick apply
NHS 111 Health Advisor
Practice Plus Group IUC —Stockton-On-Tees
- £12.71 - £16.33 an hour
- Computer literacy
- Organisational skills
- Computer skills
- Paid training
- Annual leave
Customer Service Advisor
NECSWS —Hartlepool
- £26,227.50 a year
- Full-time
- Hybrid work
- Computer literacy
- Mentoring
- Computer skills
- Annual leave
- Employee assistance programme
Quick apply
Hartlepool - Female Support Worker
Positive Support for You —Hartlepool
- £15.21 an hour
- Part-time
- Experience working with children
- In-person
- Care plans
Quick apply
Fast Track Management Programme
Travis Perkins plc —Hartlepool
- Full-time
- Leadership
14d
Team Member (TMB)
Warburtons —Stockton-on-Tees
- £663 a week
- Full-time
- Bakery
- Manufacturing
- Employee discount
3d
Barista - Store# 54128, Hartlepool - Green Street DT
Starbucks —Hartlepool
- Weekend availability
- Customer service
- Cleaning
- Store discount
- Employee assistance programme
Store Colleague - Part Time
JDSPORTS —Middlesbrough
- £12.81 an hour
- Part-time
- Communication skills
- Employee discount
Quick apply
5d
Customer Hub Advisor
Ocado Retail —Sunderland
- £27,275 a year
- Full-time
- Hybrid work
- Organisational skills
- Annual leave
Customer Service Advisor
Northgate Vehicle Hire —Darlington
- £24,854 - £26,958 a year
- Monday to Friday
- Hybrid work
- Computer literacy
- Continuous improvement
- Communication skills
- Free parking
- Annual leave
Quick apply
5d
Barista - Store# 77813, Stockton On Tees - Wynyard RP
Starbucks —Billingham
- Weekend availability
- Customer service
- Cleaning
- Store discount
- Employee assistance programme
Customer Experience Advisor
FlooringSuperstore.com —Bishop Auckland
- £13 an hour
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Outlook
- Organisational skills
- Free parking
- Store discount
Quick apply
5d

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it support team jobs near hartlepool, dur

Service Desk Analyst

NECSWS -
Hartlepool

Quick apply

Job details

Full-time
10 days ago

Benefits

Annual leave
Company pension
Employee assistance programme

Qualifications

Technical troubleshooting
Customer service call handling
Incident queue management
IT service management
Incident documentation
Microsoft Office Suite
Service restoration
Technical support incident logging
Customer support
Customer interaction
IT incident logging
Data collection
Fault diagnosis and repair
Incident log maintenance
Communication skills
Help desk

Full job description

Company Description

Come join us and make a difference in the world!

Discover more at www.necsws.com

Job Description

The NEC Software Solutions Central Service Desk Team are seeking the services of a Service Desk Analysts to provide direct first-line level 1 service desk support to numerous internal and external accounts.

The Service Desk Analyst will work with a team of other Service Desk Analysts, under the general supervision of a Service Desk Team Lead. The service desk provides a single point of contact for IT related issues to customers, internal & external IT support groups and provides first time resolutions where available. The main responsibilities of a Service Desk Analysts are:

To recognise the importance of good timekeeping, which ensures punctual login to the phone system and aids call management in line with service SLAs
To manage the customer mailboxes and ensure timely logging of emails in ITSM Tool.
To accurately log all relevant incident/service requests and request for change details in accordance with service specific documented procedures.
To allocate categorisation and prioritisation levels in accordance with customer contractual requirements
To provide first line investigation and diagnosis where applicable ensuring that IT issues & faults are reported to the appropriate teams and are resolved in the shortest possible time, meeting the organisations service level targets, and minimising the disruption to critical systems.
Resolve basic hardware / software problems.
To collect and record accurate information (use Quick Solutions where in place) to aid the second line team to progress any calls transferred to their Group
To resolve those incidents/service requests classified as First-Line-Fix, i.e. password resets and account reactivations/deactivations etc
To keep users informed of progress (especially post SLA breach)
To accurately close (using closure codes), all resolved incidents, requests and other calls in a timely manner, especially at month end
To reflect on customer feedback through customer call closure surveys
To contribute to team meetings
To undertake all required training for the role
To provide IT support & preventative maintenance for all contracts.
To ensure comprehensive documentation of procedures are maintained, and to ensure that system documentation and support process is regularly reviewed.

Qualifications

You must have

1st line experience in proving IT service for users in the following:
Demonstrate excellent customer service and influencing skills across various mediums.
Knowledge of using microsoft office suite (i.e. Outlook / Excel )
Flexibility in approach
Self Motivated
Ability to make decisions and take ownership
Strong communication skills
Excellent attention to detail
Ability to follow instructions
Experience of working in a first line role and an understanding of ITIL is desirable but not required.

Additional Information

We are proud of the benefits we offer employees of NEC Software Solutions

Private Medical Cover funded by NEC for Employees (with the option to add family members at an additional cost)
25 days paid holiday with the option to buy/ sell
4 x basic salary life assurance cover funded by NEC (with the option to increase cover at an additional cost)
A Group Pension Plan with fantastic employer contributions up to a maximum of 8.5%
A fantastic selection of flexible benefits to suit your individual needs
We are an employer who cares, we have a invaluable employee assistance programme which can help in every area of your life

Candidates must be able to demonstrate a pre-existing right to work and travel within the UK. Documentary evidence will be required.

All offers are subject to satisfactory vetting and reference checks. Depending on the nature of the role a Disclosure Barring Service (DBS) check may also be required.

NEC Software Solutions is an equal opportunities employer, welcoming applications from all communities. If you require any reasonable adjustments or have specific accessibility needs during the recruitment or interview process, please feel free to share these with us. We are committed to ensuring an inclusive and accommodating experience for all candidates.

Who We Are:

We’re NEC Software Solutions (part of global tech giant NEC Corporation). While you read this ad, our software is helping to dispatch ambulances, support families, keep trains on the move, locate missing people and even test the hearing of newborn babies.

Working with us, you’ll be helping our 3,000+ employees push the boundaries of what’s possible and support amazing public services.

We work with governments, hospitals, police forces, housing providers, local authorities and more. We help them pay financial support faster, speed up treatments for patients and respond to emergencies in the right way. The more we do, the more our customers can do for others. And together, we make a world of difference.

We’d love your help. And we’ll support you all the way.

Quick apply

Refine Your Search

it support team jobs in hartlepool, dur

Service Desk Analyst

1st Line Support Engineer

2nd Line Support Engineer - Night Shift

UK - Agency Operations Assistant

1st/2nd Line IT Support Analyst

Sales Assistant at Tesco

PHP Laravel Developer (with IT Support & Microsoft CRM Experience)

Team Member - Manufacturing

2nd Line Support Engineer

NHS 111 Health Advisor

Customer Service Advisor

Hartlepool - Female Support Worker

Fast Track Management Programme

Team Member (TMB)

Barista - Store# 54128, Hartlepool - Green Street DT

Store Colleague - Part Time

Customer Hub Advisor

Customer Service Advisor

Barista - Store# 77813, Stockton On Tees - Wynyard RP

Customer Experience Advisor

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