senior advisor Work, Jobs in hartlepool, dur (with Salaries)

Customer Service Advisor
NECSWS —Hartlepool
- Full-time
- Microsoft Outlook
- Microsoft Office
- Travel
Quick apply
Senior SHE Advisor
Costain —Stockton-on-Tees
- Full-time
10d
Customer Service Advisor - R&B Trainee
NECSWS —Hartlepool
- Full-time
- Customer service
- Communication skills
- Tax experience
Quick apply
Head of Democratic Services
Middlesbrough Council —Middlesbrough
- £61,106 - £65,498 a year
- Full-time
- Management
- Leadership
1d
Central SHE Advisor – Governance & Systems
BAE Systems —Sunderland
- £57,824 a year
- Business
2d
Occupational Health Advisor
KP Snacks —Billingham
- Part-time
- Hybrid work
- Travel
- Human resources
- Employee discount
Quick apply
Senior People & Culture Advisor
YMCA North Tyneside —North Shields
- Up to £39,000 a year
- Full-time
- Travel
- Human resources
- In-person
- Flexitime
- Gym membership
Quick apply
5d
People Business Partner
Tritility Limited —Jarrow
- Up to £50,000 a year
- Full-time
- Management
- Data analysis skills
- Human resources
- Free parking
- Health & wellbeing programme
Quick apply
10d
Senior Occupational Health Advisor
Durham County Council —Durham
- £44,075 - £48,226 a year
- Full-time
- Hybrid work
- Communication skills
- Nursing
- Annual leave
4d
HR Casework Advisor
South Tyneside Council —South Tyneside
- £41,771 a year
- Full-time
- Hybrid work
4d
Senior Customer Service Advisor
PDSA —Sunderland
- £25,446 - £26,209 a year
- Full-time
- Customer service
- Communication skills
- Employee assistance programme
- Employee discount
1d
Senior Information Security Consultant
Waterstons —Durham
- £50,000 - £64,000 a year
- Hybrid work
- Business development
- IT
- Communication skills
- Employee assistance programme
- Sick pay
Group Head of Talent
Arriva Limited —Sunderland
- Full-time
- Hybrid work
- Leadership
Quick apply
10d
Senior Application Specialist – Small Molecule Drug Discovery
Labman Automation —Stokesley
- £55,000 - £65,000 a year
- Full-time
- Sales
- Laboratory experience
- Master's degree
HR Business Partner
DHL —Darlington
- £48,000 - £50,000 a year
- Travel
- Human resources
- Communication skills
2d
Senior Technical Advisor
Primo Marine —Darlington
- Full-time
- Hybrid work
- Master's degree
- IT
- Communication skills
Quantity Surveyor
Solomons Europe —Hartlepool
- Full-time
- Engineering
- Mentoring
- Contracts
Quick apply
Finance Controller
Labman Automation —Stokesley
- £55,000 - £65,000 a year
- Full-time
- Microsoft Excel
- Management
- ERP systems
Senior Beauty Specialist
Boots —Stockton-on-Tees
- £27,261 - £31,200 a year
- Weekend availability
- Leadership
- Employee assistance programme
- Employee discount
SHEQ Advisor
United Infrastructure —Washington
- Full-time
- Driving
- Construction
Quick apply

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Customer Service Advisor

NECSWS -
Hartlepool

Quick apply

Job details

Full-time

Benefits

Company pension

Qualifications

Microsoft Outlook
Microsoft Office
Computer skills
Communication skills

Full job description

Company Description

Come join us and make a difference in the world!

Discover more at www.necsws.com

Job Description

Work Schedule: Mon-Sat (5 days working on Rota)

Delivery Key responsibility:

Receiving and inputting postal appeals on to the CMS
Professionalism in gathering the data
Sufficient and accurate data recording
Recording in a timely manner.
Ensure all appeal correspondence is available within a suitable time.
Ensuring evidence from both parties is attached to the right case;
Liaise with appellants to ensure all correct information is received.
Respond and action queries received from appellants
Respond and action queries and requests from London Councils Staff
Correctly identifying what type of data/correspondence it is (e.g. Notice of Appeal, evidence from EA, evidence from appellant, case related correspondence, non-appeal/non-case related correspondence);
Filing data/correspondence appropriately and cross-referencing to other documentation as appropriate;
Preparing and distributing outgoing correspondence and reports emanating from the system, whether electronically or in paper form;
Assistance to adjudicators in minor administrative functions relating to appeals, including (but not limited to) providing, on request, un-scannable evidence for consideration by the adjudicators;
Assisting service manager and senior officer with additional duties where required.

Operational Excellence responsibility:

Act as a key deliverer of the NEC Appeals Service contract/s.

Works closely with the System Administrator to ensure recording and escalation of information.
Perform all duties with minimum supervision
Maintain excellent attendance levels in line with the NEC attendance policy
Maintain an excellent attitude within the Business Centre; acting as an ambassador at all levels, taking on additional duties as and when required.
Attend training and other events relevant to develop new skills or to refresh or update existing knowledge and skills. Be available to travel off site for this if required.
Responsible for meeting personal targets

Qualifications

Experience of contact / processing centre working.
Experience of processing data with attention to detail and good accuracy
Excellent telephone manner
Knowledge of service centre processes, policies and procedures, such as escalation procedures, service level agreements and client service standards.
Excellent computer skills – especially MS office in the area of excel and outlook.
Excellent communication and written skills with the ability to work confidently with customers and internal colleagues
Demonstrable track record of meeting and exceeding operational targets.
Well organised
Team worker – able to work with colleagues to achieve targets and objectives.

Additional Information

We pride ourselves in offering an excellent benefits package, including an above average pension scheme. When you join the team at NEC Software Solutions, you are provided with the following:

Private Medical Cover funded by NEC for Employees (with the option to add family members at an additional cost)
25 days paid holiday with the option to buy/sell (FTE)
4 x basic salary life assurance cover funded by NEC (with the option to increase cover at an additional cost)
A Group Pension Plan with fantastic employer contributions up to a maximum of 8.5%
A selection of flexible benefits to suit your individual needs
All colleagues get free access to LinkedIn Learning. Over 15000 courses covering a huge breadth of subjects. Learn about what you like, when you like, how you like.

OTHER INFORMATION

Candidates must be able to demonstrate a pre-existing right to work and travel within the UK. Documentary evidence will be required.
All offers are subject to satisfactory vetting, references and occupational health checks.
Depending on the nature of the role a Disclosure Barring Service (DBS) check may also be required.

NEC Software Solutions is an equal opportunities employer, welcoming applications from all communities. If you require any reasonable adjustments or have specific accessibility needs during the recruitment or interview process, please feel free to share these with us. We are committed to ensuring an inclusive and accommodating experience for all candidates.

Who We Are:

We’re NEC Software Solutions (part of global tech giant NEC Corporation). While you read this ad, our software is helping to dispatch ambulances, support families, keep trains on the move, locate missing people and even test the hearing of newborn babies.

Working with us, you’ll be helping our 3,000+ employees push the boundaries of what’s possible and support amazing public services.

We work with governments, hospitals, police forces, housing providers, local authorities and more. We help them pay financial support faster, speed up treatments for patients and respond to emergencies in the right way. The more we do, the more our customers can do for others. And together, we make a world of difference.

We’d love your help. And we’ll support you all the way.

Quick apply

Refine Your Search

senior advisor jobs in hartlepool, dur

Customer Service Advisor

Senior SHE Advisor

Customer Service Advisor - R&B Trainee

Head of Democratic Services

Central SHE Advisor – Governance & Systems

Occupational Health Advisor

Senior People & Culture Advisor

People Business Partner

Senior Occupational Health Advisor

HR Casework Advisor

Senior Customer Service Advisor

Senior Information Security Consultant

Group Head of Talent

Senior Application Specialist – Small Molecule Drug Discovery

HR Business Partner

Senior Technical Advisor

Quantity Surveyor

Finance Controller

Senior Beauty Specialist

SHEQ Advisor

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