Service manager Work, Jobs in Hartlepool, Dur (with Salaries)

Service Manager
NECSWS —Hartlepool
- Full-time
- Hybrid work
- Continuous improvement
- Travel
- Contracts
- Annual leave
Quick apply
Contract Manager
DFP Services Ltd —Durham
- Up to £42,000 a year
- Overtime
- Computer literacy
- Contracts
- Computer skills
- Free parking
Quick apply
11d
Service Desk Manager
NECSWS —Hartlepool
- Full-time
- Customer service
- Continuous improvement
- Team management
- Annual leave
- Employee assistance programme
Quick apply
Venue Presentation Manager - Sunderland
CleanEvent Services Ltd —Sunderland
- £36,000 a year
- Full-time
- In-person
- Leadership
- Communication skills
- Store discount
- Employee discount
Quick apply
9d
Delivery Team Trainer
Evri —Hartlepool
- £30,000 a year
- Full-time
- Travel
- Mentoring
Senior Young Dads Worker - Tees Valley
Inspired Human Resources Ltd —Middlesbrough
- £30,321 a year
- Full-time
- Hybrid work
- Experience working with children
- Mentoring
- IT
- Annual leave
Quick apply
6d
Deputy General Manager
Level X Middlesbrough —Middlesbrough
- Up to £34,000 a year
- Full-time
- Guest services
- Leadership
- Referral programme
Quick apply
13d
Store Manager (23625)
Barnardo's —Hartlepool
- £25,880 a year
- Customer service
- Communication skills
- Annual leave
- Employee assistance programme
2d
Customer Service Advisor
NECSWS —Hartlepool
- £26,227.50 a year
- Full-time
- Hybrid work
- Computer literacy
- Mentoring
- Computer skills
- Annual leave
- Employee assistance programme
Quick apply
Operations Manager
Demeter Limited —Sedgefield
- £40,000 - £43,000 a year
- Full-time
- Inventory control
- Customer service
- Analysis skills
- Free parking
Quick apply
2d
Area Manager
Lidl —Darlington
- £66,000 - £94,000 a year
- Full-time
- Communication skills
- Store discount
- Employee discount
13d
Assistant Manager
Level X Middlesbrough —Middlesbrough
- £31,000 a year
- Full-time
- Leadership
- Referral programme
Quick apply
Facilities Manager
Praxis Facilities Management —Middlesbrough
- £35,000 - £40,000 a year
- Full-time
- Front desk
- Budgeting
Quick apply
Service Desk Team Leader
NECSWS —Hartlepool
- Full-time
- Hybrid work
- Customer service
- Team management
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Front of House Administrator
Education Partnership North East (EPNE) —Hartlepool
- £25,949 a year
- Full-time
- Microsoft Office
- Administrative experience
- Analysis skills
- Free parking
- Employee discount
1d
Retail Assistant Manager Hartepool Superstore
Cancer Research UK —Hartlepool
- £26,264 - £30,715 a year
- Full-time
- Recruiting
- Retail management
- Employee discount
6d
Hotel - Duty Manager
Premier Inn —Hartlepool
- Up to £13.86 an hour
- Part-time
- Hotel
- Team management
- Leadership
- Employee discount
Quick apply
2d
NHS 111 Health Advisor
Practice Plus Group IUC —Stockton-On-Tees
- £12.71 - £16.33 an hour
- Computer literacy
- Organisational skills
- Computer skills
- Paid training
- Annual leave
Branch Manager (Full time)
Ramsdens Financial Ltd —Billingham
- £25,469.89 - £31,603.00 a year
- Full-time
- Customer service
- Computer literacy
- Team management
- Employee assistance programme
- Employee discount
Quick apply
10d
Estates Administration Coordinator
The Auckland Project —Bishop Auckland
- £30,000 a year
- Full-time
- Microsoft Powerpoint
- Customer service
- Databases
- Free parking
- Annual leave
Quick apply
11d

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service manager jobs near hartlepool, dur

Service Manager

NECSWS -
Hartlepool

Quick apply

Job details

Full-time

Benefits

Annual leave
Company pension

Qualifications

Resource allocation planning
Operations management
Stakeholder liaison
Performance management
Quality assurance
Continuous improvement
Continuous improvement cycles oversight
Relationship management
Contracts
Professional development mentoring
Customer interaction
Training & development
Team motivation leadership
Internal quality assurance

Full job description

Company Description

Come join us and make a difference in the world!

Discover more at www.necsws.com

Job Description

**Role is Hybrid**

Lead and manage a team of approximately 20 assessors, ensuring services are delivered in line with contractual requirements, operational procedures and quality standards.
Set, monitor and manage individual and team performance targets, using performance data to drive productivity, quality and service outcomes.
Maintain contractual quality standards, ensuring the team consistently achieves agreed accuracy and service level targets.
Manage all aspects of employee performance, including objective setting, regular one-to-ones, coaching, absence management, disciplinary procedures and recognition of achievement.
Identify training and development needs within the team and ensure appropriate learning, coaching and support is provided.
Create a positive and engaging working environment, motivating and supporting team members to achieve individual and business objectives.
Manage day-to-day operational activities, ensuring workloads are effectively planned, prioritised and completed within agreed timescales.
Support workforce planning and resource allocation, ensuring adequate staffing levels are maintained to meet customer and business requirements.
Maintain a strong understanding of relevant legislation, policy and operational procedures, providing guidance and support to team members where required.
Undertake quality assurance activities, including reviewing work, identifying trends and implementing corrective actions to improve performance.
Develop and maintain a detailed understanding of contract requirements, performance measures and customer expectations.
Build effective working relationships with internal stakeholders, escalating issues, risks and resource challenges to the Operations Manager as appropriate.
Support the achievement of contractual performance and financial targets through effective management of resources and operational efficiency.
Manage relationships with customers and stakeholders on day-to-day operational matters, ensuring issues are resolved promptly and professionally.
Contribute to continuous improvement initiatives, identifying opportunities to improve processes, efficiency, quality and customer experience.
Ensure compliance with company policies, procedures and regulatory requirements, promoting best practice across the team.
Maintain excellent attendance and punctuality, leading by example and managing attendance within the team in accordance with company policy.
Deliver team briefings, coaching sessions and operational updates, ensuring staff remain informed, engaged and capable of performing their roles effectively.
Act as a positive role model and ambassador for the organisation, demonstrating company values and supporting wider business initiatives.
Provide operational information, reports and updates to the Operations Manager, highlighting performance, risks, issues and improvement opportunities.
Support business continuity arrangements and operational resilience, ensuring service delivery can be maintained during periods of change or absence.
Deputise for the Operations Manager on operational matters when required, within agreed authority levels.
Be willing to travel occasionally to customer or company sites where business requirements dictate.

Additional Information

We pride ourselves in offering an excellent benefits package, including an above average pension scheme. When you join the team at NEC Software Solutions, you are provided with the following:

Private Medical Cover funded by NEC for Employees (with the option to add family members at an additional cost)
25 days paid holiday with the option to buy/sell (FTE)
4 x basic salary life assurance cover funded by NEC (with the option to increase cover at an additional cost)
A Group Pension Plan with fantastic employer contributions up to a maximum of 8.5%
A selection of flexible benefits to suit your individual needs
All colleagues get free access to LinkedIn Learning. Over 15000 courses covering a huge breadth of subjects. Learn about what you like, when you like, how you like.

OTHER INFORMATION

Candidates must be able to demonstrate a pre-existing right to work and travel within the UK. Documentary evidence will be required.
All offers are subject to satisfactory vetting, references and occupational health checks.
Depending on the nature of the role a Disclosure Barring Service (DBS) check may also be required.

NEC Software Solutions is an equal opportunities employer, welcoming applications from all communities. If you require any reasonable adjustments or have specific accessibility needs during the recruitment or interview process, please feel free to share these with us. We are committed to ensuring an inclusive and accommodating experience for all candidates.

Who We Are:

We’re NEC Software Solutions (part of global tech giant NEC Corporation). While you read this ad, our software is helping to dispatch ambulances, support families, keep trains on the move, locate missing people and even test the hearing of newborn babies.

Working with us, you’ll be helping our 3,000+ employees push the boundaries of what’s possible and support amazing public services.

We work with governments, hospitals, police forces, housing providers, local authorities and more. We help them pay financial support faster, speed up treatments for patients and respond to emergencies in the right way. The more we do, the more our customers can do for others. And together, we make a world of difference.

We’d love your help. And we’ll support you all the way.

Quick apply

Refine Your Search

service manager jobs in hartlepool, dur

Service Manager

Contract Manager

Service Desk Manager

Venue Presentation Manager - Sunderland

Delivery Team Trainer

Senior Young Dads Worker - Tees Valley

Deputy General Manager

Store Manager (23625)

Customer Service Advisor

Operations Manager

Area Manager

Assistant Manager

Facilities Manager

Service Desk Team Leader

Front of House Administrator

Retail Assistant Manager Hartepool Superstore

Hotel - Duty Manager

NHS 111 Health Advisor

Branch Manager (Full time)

Estates Administration Coordinator

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