Line service desk Work, Jobs in Hartwell, Nth (with Salaries)

2nd Line analyst - Technical Support
Managed 24/7 Ltd —Milton Keynes
- £26,000 - £37,000 a year
- Full-time
- Microsoft Office
- Mentoring
- Data entry
Quick apply
3d
1st Line Support Analyst
Dawsongroup —Milton Keynes
- Full-time
- Communication skills
Quick apply
3d
Technical Support Analyst
S4labour Ltd —Banbury
- £35,000 - £40,000 a year
- Weekend availability
- Hybrid work
- Hospitality
- Hotel
- Analysis skills
- Free parking
- Work from home
Quick apply
11d
IT Technician
GXO Logistics —Northampton
- £29,050 a year
- Warehouse experience
- Communication skills
- Annual leave
- Employee assistance programme
IT Service Desk Apprentice
QA Apprenticeships —Northampton
- Up to £250,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Communication skills
- Time management
- Annual leave
- Employee assistance programme
Apprentice Information and Communication Technician
Routeco —Milton Keynes
- Full-time
- Communication skills
- Annual leave
- Employee discount
Quick apply
13d
Systems Technician
Redsquid Communications —Cranfield
- £25,000 - £27,000 a year
- Full-time
- Maintenance
- Computer networking
- Organisational skills
- Annual leave
Quick apply
Team Leader
HM Courts & Tribunal Service —Milton Keynes
- £20,001 - £40,000 a year
- Part-time
- Hybrid work
- Presentation skills
- Organisational skills
- Leadership
- Annual leave
- Employee discount
10d
1st Line Service Desk Analyst (Days)
Intercity Technology —Shefford
- Hybrid work
- Employee assistance programme
3rd Line Service Desk Engineer
Bechtle UK —West Hunsbury
- £45,000 - £55,000 a year
- Full-time
- Windows
- Mentoring
- Organisational skills
- Health & wellbeing programme
- Annual leave
Quick apply
12d
Customer Services Officers x 2 (Permanent Role & 6 Month fixed term contract)
Greatwell Homes —Wellingborough
- £30,387 a year
- Full-time
- Analysis skills
- Conflict management
- Financial services
Customer Service Desk Co-ordinator
Axis Automatic Entrance Systems —Northampton
- Full-time
Technical Support Analyst
hireful —Banbury
- £35,000 - £40,000 a year
- Full-time
- Work from home
Quick apply
10d
HR Services Advisor
Wickes —Northampton
- Full-time
- Analysis skills
- Human resources
- Contracts
- Employee assistance programme
- Employee discount
Reception and Apprenticeship Administrator
The Bedford College Group —Kempston
- £23,557 - £26,754 a year
- Full-time
- Travel
- Front desk
- Communication skills
- Annual leave
4d
IT Service Delivery Manager
Yusen Logistics (UK) —Northampton
- Full-time
- Microsoft Powerpoint
- English
- Continuous improvement
6d
Transport Planner
Star Platforms Ltd —Dunstable
- Full-time
- Customer service
- Basic maths
- In-person
- Free parking
- Annual leave
Quick apply
Order Management Clerk
Biesse —Daventry
Business Support Administrator Assistant
Buckinghamshire Council —Aylesbury
- Full-time
- Databases
- Typing
- Communication skills
- Employee assistance programme
- Employee discount
5d
Woodhill Learning Centre Manager
Ministry of Justice —Milton Keynes
- £20,001 - £40,000 a year
- Full-time
- Hybrid work
- Computer literacy
- Presentation skills
- Continuous improvement
- Annual leave
- Employee discount
3d

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line service desk jobs near hartwell, nth

2nd Line analyst - Technical Support

Managed 24/7 Ltd -
Milton Keynes

Quick apply

Job details

Permanent | Full-time
£26,000 - £37,000 a year
3 days ago

Qualifications

Technical troubleshooting
Desktop support
MCSA
MCP
MCSE
Incident queue management
CCNA
GCSE
Mentoring junior staff
IT service management
Ticket management
Microsoft Exchange
Microsoft Office Suite
Microsoft Office
DHCP
Computer hardware
Mentoring
Technical support incident logging
Data entry
DNS
Customer support
VMWare
Customer interaction
IT incident logging
Linux
Application support
Incident log maintenance
Communication skills

Full job description

Job Summary

We are currently looking for a 2nd Line Analyst to join our Service Desk. We are looking for individuals with a passion for providing excellent customer service with a background in a similar role. We are also looking for people who are ready to take the next step into a 2nd line role.

Please Note: We can receive a high volume of applicants for this role and will look to evaluate all candidates, responses for follow ups can take up to a week or later and not everyone may proceed to the next stage for an interview invite.

Responsibilities and Duties

The main purpose of the role:

- Deliver excellent service, exceeding customer expectations wherever possible.

- Provide First Time Fixes for incidents wherever possible.

- Accurately log incidents/ service requests, ensuring all relevant data is captured to enable quick and efficient

resolution within SLA.

- Keeping Customers informed on at all times on status and progress.

- Participate in the process defined Incident, Change, and Problem Management.

- Escalate potential service issues initially with Team Leader/Service Desk to avoid customer dissatisfaction.

- Ensure all open tickets assigned to yourself are worked on within the time frame provided and updated

- Deliver and maintain vendor management on behalf of the customer.

- Support and mentor 1st Line Analysts, sharing knowledge and ideas

- Work closely with 3rd Line to absorb and learn new skills to develop a greater understanding of issues

- Business process awareness

- Drive the customer experience by executing the defined service desk process.

- Highlight trends to the Service Desk Team Leader for review with Account and Problem Manager

- Perform Operational Checks on customer estates to ensure availability & Performance for core daytime operations

Qualifications and Skills

- Educated to GCSE level in Maths and English or equivalent.

- Excellent oral and written communication skills with the ability to communicate effectively at all levels

- Clear and Polite telephone manner

- Rapid and accurate data entry skills

- Ability to take ownership of and progress tickets to resolution

- Good Technical Aptitude

- Excellent social skills with the ability to establish and maintain good/ productive relationships

- Ability to display a logical and methodical approach to problem-solving

- A passion for providing exceptional customer service even during a period of stress and pressure.

- Experience of working in a team

- Passionate, professional, with a ‘can-do’ attitude at all times

- Experience as an analyst within a similar role.

- Industry recognised qualifications in relevant area (i.e.,MCP, MCSA, MCDT, MCSE, CCNA, CCNE ETC.)

Desirable

- DNS, DHCP

- Exchange

- AV, Web, and Email Scanning solutions

- VMWare

- Citrix

- Linux

- Cisco Telephone Systems

- Hardware troubleshooting of both desktop and server hardware

- Application support of Microsoft Office, and common windows applications from vendors such as adobe sumac, McAfee, etc

Job Types: Full-time, Permanent

Job Types: Permanent, Full-time

Pay: £26,000.00-£37,000.00 per year

Experience:

Technical Support Occupations: 1 year (preferred)

Work Location: In person

Quick apply

Refine Your Search

line service desk jobs in hartwell, nth

2nd Line analyst - Technical Support

1st Line Support Analyst

Technical Support Analyst

IT Technician

IT Service Desk Apprentice

Apprentice Information and Communication Technician

Systems Technician

Team Leader

1st Line Service Desk Analyst (Days)

3rd Line Service Desk Engineer

Customer Services Officers x 2 (Permanent Role & 6 Month fixed term contract)

Customer Service Desk Co-ordinator

Technical Support Analyst

HR Services Advisor

Reception and Apprenticeship Administrator

IT Service Delivery Manager

Transport Planner

Order Management Clerk

Business Support Administrator Assistant

Woodhill Learning Centre Manager

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