System solution Work, Jobs in Hartwell, Nth (with Salaries)

2nd Line analyst - Technical Support
Managed 24/7 Ltd —Milton Keynes
- £26,000 - £37,000 a year
- Full-time
- Microsoft Office
- Mentoring
- Data entry
Quick apply
5d
System Clerk
GXO Logistics —Milton Keynes
- £14.78 an hour
- Full-time
- Data entry
- Employee assistance programme
- Employee discount
Helpdesk Agent (Full Time Office Working inc weekends)
Ostara Systems —Milton Keynes
- £26,000 a year
- Weekend availability
- Microsoft Word
- Communication skills
Applications Support Technician - Level 1
ASSA ABLOY —Olney
- Communication skills
13d
1st Line Support Analyst
Dawsongroup —Milton Keynes
- Full-time
- Communication skills
Quick apply
5d
2nd Line Support Technician
dbfb Ltd —Northampton
- £30,000 - £35,000 a year
- Full-time
- Hybrid work
- Maintenance
- Continuous improvement
- Mentoring
Quick apply
Trainee European Import Operator
Simarco —Bedford
- Full-time
- Computer literacy
- Data entry
- Organisational skills
- Annual leave
- Employee assistance programme
Quick apply
Technology Business Analyst
Complii —Northampton
- Full-time
- Remote
- Agile
Quick apply
IT Service Desk Apprentice
QA Apprenticeships —Northampton
- Up to £250,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Communication skills
- Time management
- Annual leave
- Employee assistance programme
IT Support Contract
Ekco —Milton Keynes
- Maintenance
- English
- Travel
Quick apply
System Solution
JD.COM INTERNATIONAL UK LTD —Milton Keynes
Quick apply
12d
Helpdesk Agent - 11:30 - 20:30 office based including weekend work
Ostara Systems —Milton Keynes
- £26,208 a year
- Weekend availability
- Microsoft Word
- Communication skills
1st line Support Engineer
Ekco —Milton Keynes
- Azure
- Computer networking
- Time management
- Annual leave
- Employee assistance programme
Quick apply
Conservatory & Extension Contracts / Project Manager / Service Administrator / Store person
Custom Glaze —Milton Keynes
- £25,500 - £40,000 a year
- Full-time
- Inventory control
- Computer literacy
- Organisational skills
- Free parking
Quick apply
10d
Cyber Security Analyst
Total IT Technology Solutions Ltd —Bedford
- £26,500 - £28,000 a year
- Full-time
- Analysis skills
- Computer networking
- Data entry
- Free parking
- Health & wellbeing programme
Quick apply
10d
Learning Platform Coordinator (FTC)
Dominos —Milton Keynes
- Hybrid work
- Data analysis skills
- Analysis skills
- Continuous improvement
13d
Technical Helpdesk
GXO Logistics —Milton Keynes
- £26,000 - £32,000 a year
- Full-time
- Hybrid work
- Travel
- Communication skills
- Analytics
- Annual leave
Customer Service Representative - Part Time
Charles Tyrwhitt —Milton Keynes
- Part-time
- Hybrid work
- Computer literacy
- English
- Computer skills
- Annual leave
- Employee discount
7d
IT Apprentice
Framatome —Cranfield
- Full-time
- Microsoft Word
- Computer literacy
- Data entry
- Annual leave
- Employee assistance programme
Quick apply
Data Centre Solution Engr
AFL Telecommunications LLC —Milton Keynes
- Full-time
- Hybrid work
- Engineering
- Travel
- Communication skills
- Employee assistance programme
- Sick pay

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system solution jobs near hartwell, nth

2nd Line analyst - Technical Support

Managed 24/7 Ltd -
Milton Keynes

Quick apply

Job details

Permanent | Full-time
£26,000 - £37,000 a year
5 days ago

Qualifications

Technical troubleshooting
Desktop support
MCSA
MCP
MCSE
Incident queue management
CCNA
GCSE
Mentoring junior staff
IT service management
Ticket management
Microsoft Exchange
Microsoft Office Suite
Microsoft Office
DHCP
Computer hardware
Mentoring
Technical support incident logging
Data entry
DNS
Customer support
VMWare
Customer interaction
IT incident logging
Linux
Application support
Incident log maintenance
Communication skills

Full job description

Job Summary

We are currently looking for a 2nd Line Analyst to join our Service Desk. We are looking for individuals with a passion for providing excellent customer service with a background in a similar role. We are also looking for people who are ready to take the next step into a 2nd line role.

Please Note: We can receive a high volume of applicants for this role and will look to evaluate all candidates, responses for follow ups can take up to a week or later and not everyone may proceed to the next stage for an interview invite.

Responsibilities and Duties

The main purpose of the role:

- Deliver excellent service, exceeding customer expectations wherever possible.

- Provide First Time Fixes for incidents wherever possible.

- Accurately log incidents/ service requests, ensuring all relevant data is captured to enable quick and efficient

resolution within SLA.

- Keeping Customers informed on at all times on status and progress.

- Participate in the process defined Incident, Change, and Problem Management.

- Escalate potential service issues initially with Team Leader/Service Desk to avoid customer dissatisfaction.

- Ensure all open tickets assigned to yourself are worked on within the time frame provided and updated

- Deliver and maintain vendor management on behalf of the customer.

- Support and mentor 1st Line Analysts, sharing knowledge and ideas

- Work closely with 3rd Line to absorb and learn new skills to develop a greater understanding of issues

- Business process awareness

- Drive the customer experience by executing the defined service desk process.

- Highlight trends to the Service Desk Team Leader for review with Account and Problem Manager

- Perform Operational Checks on customer estates to ensure availability & Performance for core daytime operations

Qualifications and Skills

- Educated to GCSE level in Maths and English or equivalent.

- Excellent oral and written communication skills with the ability to communicate effectively at all levels

- Clear and Polite telephone manner

- Rapid and accurate data entry skills

- Ability to take ownership of and progress tickets to resolution

- Good Technical Aptitude

- Excellent social skills with the ability to establish and maintain good/ productive relationships

- Ability to display a logical and methodical approach to problem-solving

- A passion for providing exceptional customer service even during a period of stress and pressure.

- Experience of working in a team

- Passionate, professional, with a ‘can-do’ attitude at all times

- Experience as an analyst within a similar role.

- Industry recognised qualifications in relevant area (i.e.,MCP, MCSA, MCDT, MCSE, CCNA, CCNE ETC.)

Desirable

- DNS, DHCP

- Exchange

- AV, Web, and Email Scanning solutions

- VMWare

- Citrix

- Linux

- Cisco Telephone Systems

- Hardware troubleshooting of both desktop and server hardware

- Application support of Microsoft Office, and common windows applications from vendors such as adobe sumac, McAfee, etc

Job Types: Full-time, Permanent

Job Types: Permanent, Full-time

Pay: £26,000.00-£37,000.00 per year

Experience:

Technical Support Occupations: 1 year (preferred)

Work Location: In person

Quick apply

Refine Your Search

system solution jobs in hartwell, nth

2nd Line analyst - Technical Support

System Clerk

Helpdesk Agent (Full Time Office Working inc weekends)

Applications Support Technician - Level 1

1st Line Support Analyst

2nd Line Support Technician

Trainee European Import Operator

Technology Business Analyst

IT Service Desk Apprentice

IT Support Contract

System Solution

Helpdesk Agent - 11:30 - 20:30 office based including weekend work

1st line Support Engineer

Conservatory & Extension Contracts / Project Manager / Service Administrator / Store person

Cyber Security Analyst

Learning Platform Coordinator (FTC)

Technical Helpdesk

Customer Service Representative - Part Time

IT Apprentice

Data Centre Solution Engr

I want to receive the latest job alerts for system solution in hartwell, nth

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