We have an opportunity for an Apprentice IT Service Desk Support Technician to join us at SNG.
You'll be part of our IT Service T eam , with an office base in Basingstoke.
The salary starts from £15,680 depending on your age and experience.
SNG (Sovereign Network Group) is one of the largest housing associations in England.
Our purpose is to provide good, affordable homes in thriving communities . We provide over 85,000 homes and invest in communities across London, the South East , South West and East of England, as well as aiming to create thousands of new affordable homes every year.
Everything we earn, we reinvest so that our customers - now and in the future - have a sustainable home in a thriving community.
As a Trainee Service Desk Support Technician , you’ll provide first-line IT support to colleagues and be the first point of contact when they need help with technology.
You’ll learn how to identify and fix common IT issues, keep accurate records, and work with other teams to resolve more complex problems. Your role will help ensure colleagues can get back to work quickly and have a positive experience.
You’ll also spend time shadowing experienced analysts, including at the Tech Bar, to learn how to assess and resolve hardware and software issues.
Throughout the apprenticeship, you’ll develop skills in customer service, problem-solving, and clear communication. You’ll also gain an understanding of how IT service teams work, including priorities, service standards, and continuous improvement. You’ll be trained to use tools such as remote support software and the organisation’s IT service system.
At Sovereign Network Group, we are passionate about inclusion for all and creating a workplace where everyone can thrive. We are committed to our Equality Diversity and Inclusion strategy and believe that you can truly be yourself at SNG. Take a look at our careers site to learn more about us and our values.
