Customer experience leader Work, Jobs in Harwell, Oxf (with Salaries)

Head of Technical Services
Emcor —Theale
- Full-time
- Microsoft Powerpoint
- Engineering
- No degree
- Employee assistance programme
- Referral programme
Quick apply
Shift Manager
Churchill's Didcot —Didcot
- £12.71 - £13.71 an hour
- Part-time
- Employee discount
Quick apply
8d
Customer Support Advisor - Validations
Hellios Information Limited —Oxford
- £26,250 - £27,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Customer service
- Computer literacy
- Free parking
- Work from home
Quick apply
10d
Customer Service Advisor 4-6 month FTC
Hachette UK —Didcot
- £24,689 a year
- Full-time
- Hybrid work
- Customer service
- Free parking
- Employee assistance programme
4d
Student Enquiry Support Assistant
Collegiate Group Ltd —Wantage
- £13 an hour
- Temporary
- Hospitality
- Microsoft Outlook
- Sales
- Free parking
Quick apply
Production Administrator - SWA Works
SABETI WAIN AEROSPACE LTD —High Wycombe
- Full-time
- Microsoft Word
- Microsoft Excel
- English
- Free parking
- Health & wellbeing programme
Quick apply
Senior Customer Relationship Administrator
Crowcon Detection Instruments Limited —Abingdon
- Hybrid work
- CRM software
- Leadership
- Communication skills
- Free parking
- Employee assistance programme
Quick apply
Sales - Sales Advisor - UK
New Look —Didcot
- Part-time
- Microsoft Word
3d
Engineering Administrator & Customer Support Coordinator
ILPRA SYSTEMS UK LTD. —Swindon
- £25,000 - £30,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
Quick apply
2d
Weddings & Special Events Co-Ordinator
Levy —Oxford
- £14.21 an hour
- Weekend availability
- Hospitality
- Microsoft Office
- Hotel
- Store discount
- Annual leave
General Manager
Berro Lounge —Didcot
- £37,000 - £44,500 a year
- Overtime
- Hospitality
- Bar
- Management
- Employee discount
Quick apply
3d
Bershka Oxford Menswear Responsible
INDITEX —Oxford
- Full-time
- Sales
- Organisational skills
- Time management
- Employee discount
Quick apply
Materials Controller - CVD
Element Six —Didcot
- Full-time
- Microsoft Excel
- ERP systems
- Administrative experience
Quick apply
10d
Complaints Team Leader
Novuna —Newbury
- Up to £38,000 a year
- Full-time
- Hybrid work
- Microsoft Office
- Financial services
- Leadership
2d
Assistant Manager
Coffee#1 —Wallingford
- £27,165 a year
- Full-time
- Customer service
- No experience needed
- Employee discount
11d
Senior Customer Service Manager
Unum Group —Basingstoke
- Full-time
- Hybrid work
- Customer service
- Continuous improvement
- Annual leave
10h
General Manager
Loungers —Didcot
- £37,000 - £44,500 a year
- Overtime
- Hospitality
- Bar
- Management
- Employee discount
1d
Sales Office Co-Ordinator
Saint-Gobain —Tadley
- Full-time
- Customer service
- Microsoft Office
- Administrative experience
Quick apply
Service Charge Advisor
Soha Housing Limited —Didcot
- £36,500 a year
- Full-time
- Administrative experience
- Analysis skills
- Organisational skills
Quick apply
7d
Customer Operational Delivery Manager
Once For All UK —Basingstoke
- £55,000 - £60,000 a year
- Management
- Customer service
- Communication skills
- Employee assistance programme
Quick apply

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customer experience leader jobs near harwell, oxf

Head of Technical Services

Emcor -
Theale

Quick apply

Job details

Permanent | Full-time

Benefits

Cycle to work scheme
Discounted gym membership
Employee assistance programme
Referral programme

Qualifications

Microsoft Powerpoint
Engineering
Visio
Quality management
CMMS
Account management
Leadership

Full job description

Role overview

Location: Aldermaston

Salary: Competitive + Car Allowance

Hours: Monday - Friday; 40 hr week.

Benefits: Private Medical, 25 days holiday + Holiday Buy Scheme - up to 5 days, Discount Shopping, Gym, Days Out, Extensive Learning & Development opportunities - including opportunities for progression.

At EMCOR UK part of OCS, we deliver facilities management for the Defence sector by combining our engineering heritage with advanced innovation to support mission critical environments. We put people at the heart of everything we do, working closely with Defence customers to understand their needs, from strategic estate priorities to the safe, reliable delivery of day-to-day services across secure sites.

For our people, working in Defence offers long term stability and the opportunity to build a meaningful, lasting career. Defence contracts are typically longstanding, providing job security, continuity of work, and the chance to develop deep expertise within complex, high profile environments.

Our purpose is to ensure Defence infrastructure remains resilient, compliant, and ready to support operational effectiveness.

Through our One Data World platform, we use secure, data-driven insights to optimise performance, proactively manage critical assets, and adapt services to evolving operational demands, while enhancing the experience of personnel on-site.

By taking on the complexity of facilities management, EMCOR UK enables Defence organisations to stay focused on their core mission, while we ensure the infrastructure behind it performs without compromise.

Job Purpose:

The Head of Technical Services is responsible for leading the delivery of technical support and service excellence across the maintenance on the account. The role ensures the safe, compliant, and efficient operation of all technical services, driving performance, reliability, and continuous improvement while maintaining strong client relationships and supporting the achievement of strategic business objective

About the role

What you'll do:

Be the technical lead for maintenance strategy, advice and delivery as well as RCA/Investigations, recruitment and technical planning
Manage in full the cost centre P&L aspects alongside the finance team
Provide technical consultancy as required by the Account Director and deputise for Account Director where required
Lead on the delivery of the account compliance programme.
Lead and direct operational efficiencies that will enhance operational effectiveness.
Provide technical advice on new buildings/assets and act as the Interface with projects, Asset Management and Operations for new building / asset handover. Manage the gap analysis and Risk Register for technical risks (including reporting of and transfer to Customer where appropriate).
Provide cost centre updates, financial reports and ad-hoc report requirements as required by the Account Director.
Contribute, support and Chair, when required, EMCOR led technical and management meetings.
Actively and positively promote the image of EMCOR UK at all times and to maintain good working relationships with clients, suppliers and other external parties.
Ensure that performance is consistent and satisfactory.
Establish a consistently positive working relationship with all clients and end users.
Ensure an effective feedback mechanism is in place to allow clients feedback to be monitored and actions logged and closed out.
Provide appropriate challenge and improvement to the customer through value propositions.
Be the intelligent supplier for the customer to improve their engineering/maintenance and asset base by bringing in EMCOR UK industry best available practices.
Deliver your service in compliance with your allocated budget and manage the P&L for the cost centre.
Satisfy all contract deliverables.
Ensure compliance with all relevant end to end processes applicable to the role.

Who you'll be:

Chartered Engineering status and holding an engineering degree or equivalent qualification and a member of a relevant professional body e.g. IET.
A proven successful record of accomplishment working at Senior Engineering Operations Level, ideally gained within a regulated, manufacturing and high security environment.
Experience of working with quality management systems with a high degree of procedural, technical and HSE compliance.
A thorough knowledge of outsourced facilities services within the UK, including hard FM service lines and directly delivered complex projects including M&E, building and civils activities.
An effective and progressive leader with experience of directing and developing multi-disciplined engineering teams in highly regulated and demanding environments.
An experienced leader of change with the ability to lead and direct others towards acceptance of new business ideas, methods and working practices. A clear understanding of transformational leadership and an ability to change culture and behaviours.
Ability and experience in developing strong relationships with key customers to support account development and long-term sustainable and profitable tenure.
Understanding of Asset Management Strategy and ISO 55000 series best practice.
Experience in working with CMMS/CAFM systems, maintenance planning, scheduling and mitigation Management.
IT Literate including Word, Excel, Project, PowerPoint and Visio.
Key account management experience/education would be beneficial.

EMCOR UK benefits

Industry leading maternity & paternity policies
Refer a friend scheme – worth £500 per referral
GEMS – Internal recognition scheme with vouchers for Amazon and retail/dining
Extensive learning & development opportunities, including opportunities for progression
Discount shopping, gym, mobile, family activities, insurance, dining experiences, car leasing and breakdown cover
Bike To Work Scheme
Health cash plan - Benefits covered include optical, physiotherapy and a health & wellbeing
Dental scheme
Access to health assessments
Employee Assistance Programme
Life Assurance

Quick apply

Refine Your Search

customer experience leader jobs in harwell, oxf

Head of Technical Services

Shift Manager

Customer Support Advisor - Validations

Customer Service Advisor 4-6 month FTC

Student Enquiry Support Assistant

Production Administrator - SWA Works

Senior Customer Relationship Administrator

Sales - Sales Advisor - UK

Engineering Administrator & Customer Support Coordinator

Weddings & Special Events Co-Ordinator

General Manager

Bershka Oxford Menswear Responsible

Materials Controller - CVD

Complaints Team Leader

Assistant Manager

Senior Customer Service Manager

General Manager

Sales Office Co-Ordinator

Service Charge Advisor

Customer Operational Delivery Manager

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