Technical support manager Work, Jobs in Harwell, Oxf (with Salaries)

Technical Operations support Manager
Acorn —Oxford
- Up to £55,000 a year
- Full-time
- Continuous improvement
- IT
- Leadership
Technical Support Manager
Thales —Carterton
- Full-time
- Travel
- Communication skills
- Annual leave
- Employee assistance programme
2d
Team Lead, Technical Support
Seequent —Reading
- Remote
- Customer service
- Computer literacy
- English
2d
Head of Service Desks - Reading, UK
ESP Global Services Limited —Reading
- £70,000 - £75,000 a year
- IT
- AI
- Leadership
Quick apply
Lead Engineer (Porton & South West - Chilton)
UK Health Security Agency —Didcot
- £44,148 - £50,121 a year
- Part-time
- Management
- Computer Science
- Presentation skills

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Technical Operations support Manager

Acorn
Oxford

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Job details

Full-time
Up to £55,000 a year

Benefits

Company pension
Company events

Qualifications

Electrical engineering
Continuous improvement
IT
NVQ
Leadership
Communication skills

Full job description

Summary

At Acorn, we don’t just offer jobs, we build careers. For over 40 years, we’ve been trusted to deliver market-leading engineering and compliance services across London and the Southeast. Our success is built on investing in our people, and many of our team members have progressed from entry-level roles to senior positions through our structured development programs.

About the Role

We are seeking a technically strong and ambitious individual ready to step into a leadership role as a Technical Operational Support Manager. This position is ideal for someone transitioning from a hands-on engineering background into management, with a strong emphasis on electrically biased expertise.

Supporting operations in Oxford, you will work closely with the Contracts Manager to ensure the safe, compliant, and efficient delivery of high-quality services that meet both client and company expectations.

You will play a critical role in maintaining operational excellence, supporting engineering teams, and ensuring consistency of service delivery.

Package & Benefits

Location: Oxford

Salary: up to £55000 depending on experience

Hours: 41.25 hours a week

Company Benefits

Pension scheme
Company Events

Wellbeing Benefits – 24 hours turnaround GP appointment for the whole family
25 days holiday (not including bank holidays)

Responsibilities

Operations & Technical Support

Provide hands-on technical support with a focus on electrical systems, reactive maintenance, and PPM delivery
Support the development of RAMS for higher-risk electrical and M&E works
Assist in producing, reviewing, and submitting quotations in line with client and company standards
Support management of WIP, aged debt, and operational reporting when required
Act as Site Authorised Person (electrical) where applicable

Service Delivery

Ensure consistent service delivery and operational alignment across the site
Conduct regular site walk-arounds, audits, and compliance checks
Monitor performance against KPIs and SLAs
Coordinate subcontractors, ensuring safe systems of work and high-quality output

Team Leadership & Communication

Provide day-to-day leadership support and act as a key contact in the absence of the Contracts Manager
Support team coordination including shift patterns, resourcing, and leave planning
Deliver reports and attend client and site meetings as required
Maintain strong communication within the team to ensure consistent service output

Health & Safety

Promote a safety-first culture, particularly around electrical compliance
Ensure adherence to PPE, safe systems of work, and reporting of near misses
Actively identify and escalate any health and safety concerns

Systems & Quality

Ensure all planned and reactive maintenance tasks are completed on time with accurate reporting
Carry out regular quality assurance checks and maintain high operational standards
Ensure plant rooms, workshops, and working areas are maintained to a high standard

Stock & Asset Control

Oversee critical electrical and M&E spares and ensure effective stock control
Maintain organised and compliant storage areas

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, colour, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability

What we are looking for

Skills & Experience

Strong electrical engineering background with hands-on experience
Previous experience in a senior engineering or supervisory role
Ability to lead, motivate, and support teams
Strong organisational, planning, and problem-solving skills
Experience managing operational data, reports, and budgets
Proactive approach with a focus on continuous improvement
Confident IT user with experience of CAFM systems

Qualifications

Relevant electrical qualification (NVQ, City & Guilds, or equivalent)
IOSH Managing Safely (minimum)
Additional M&E qualifications advantageous

What We Offer

Competitive salary and benefits package
Opportunity to transition into a leadership and management role
Exposure to a high-profile operational environment
Ongoing development and career progression
Supportive and collaborative team culture

Apply Now

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Technical Operations support Manager