Project lead Work, Jobs in Harwell (with Salaries)

Service Business Operations Manager
Miele —Abingdon
- £45,000 - £50,000 a year
- Full-time
- Continuous improvement
- Leadership
- Employee discount
12d
Head of Field Service
Miele —Abingdon
- Full-time
- Hybrid work
- Analysis skills
- Project management
- Continuous improvement
- Employee discount
9d
Business Development Manager
Complete Care Plus Services Ltd —Oxford
- £50,000 - £55,000 a year
- Full-time
- CRM software
- Sales
- Salesforce
- Health & wellbeing programme
- Work from home
Quick apply
11d
Employee Relations Advisor (10 month ftc)
Taylor and Francis —Abingdon
- Full-time
- Hybrid work
- Microsoft Excel
- Management
- Human resources
- Annual leave
- Work from home
Quick apply
13d
Trackside Host F1 Cadillac
Absolute Taste —Bicester
- Full-time
- Hospitality
- Travel
- Organisational skills
Quick apply
Head of Development & Partnerships
EMBS Community College (Oxford & Banbury) —Oxford
- £37,000 - £50,275 a year
- Part-time
- Hybrid work
- CRM software
- Customer service
- Marketing
Quick apply
13d
Indirect Procurement & Supply Chain Officer - Fixed term
Astroscale —Didcot
- £35,000 - £65,000 a year
- Hybrid work
- Engineering
- English
- Master's degree
- Life insurance
- Sick pay
12d
Facilities Management and Compliance Lead
SouthOxfordshireAndVale —Abingdon
- £52,892 - £58,923 a year
- Maintenance
- Project management
- Continuous improvement
- Flexible schedule
Quick apply
Customer Relations Manager
Hamberley Care Homes —Oxford
- £73,500 a year
- Full-time
- Sales
- Customer service
- Hotel
- Free parking
- Referral programme
DCL Business Support Admin Assistant
SouthOxfordshireAndVale —Abingdon
- £33,565 - £39,271 a year
- Microsoft Office
- Data entry
- Time management
- Flexible schedule
Quick apply
Research Associate in Native Ambi...
The Rosalind Franklin Institute —Harwell
- £38,500 - £39,500 a year
- Full-time
- Doctoral degree
- Leadership
- Free parking
- Annual leave
Programme Manager
Chroma Engineering —Didcot
- £70,000 - £85,000 a year
- Full-time
- Engineering
- Business development
- Bachelor's degree
- Referral programme
Quick apply
12d
Business Development Manager
Strata Fire Protection —Didcot
- £25,420.00 - £65,946.01 a year
- Part-time
- CRM software
- Sales
- Maintenance
- Free parking
- Flexitime
Quick apply
7d
Part-time HR Manager (Learning & Development/ Organisational Development)
Reading Students' Union —Reading
- £26,139.74 a year
- Part-time
- Hybrid work
- Project management
- University
- Human resources
- Annual leave
Quick apply
Research Associate in Secondary I...
The Rosalind Franklin Institute —Harwell
- £38,500 - £39,500 a year
- Full-time
- Doctoral degree
- Leadership
- Free parking
- Annual leave
Health, Safety and Facilities Coordinator
Guideposts Trust —Witney
- £26,000 - £30,000 a year
- Full-time
- Hybrid work
- Management
- Microsoft Office
- Travel
- Health & wellbeing programme
- Referral programme
Quick apply
13d
Service Development Manager
Guideposts Trust —Witney
- £40,000 - £45,996 a year
- Full-time
- Management
- Travel
- Agile
- Health & wellbeing programme
- Referral programme
Quick apply
14d
Alternative Provision Manager
Swindon Tuition Centre —Swindon
- £32,000 - £38,000 a year
- Full-time
- Management
- Bachelor's degree
- Travel
- Referral programme
Quick apply
Academic Administration Manager
University of Oxford —Oxford
- £39,424 - £47,779 a year
- Full-time
- Management
- English
- Administrative experience
TECHNICAL PRODUCER
First Sight Media Ltd —Carterton
- £32,000 - £37,500 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Up to 50% travel
- Health & wellbeing programme
- Sick pay
Quick apply

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Service Business Operations Manager

Miele -
Abingdon

Apply Now

Job details

Full-time
£45,000 - £50,000 a year
12 days ago

Benefits

On-site gym
Financial planning services
Discounted gym membership
Employee discount

Qualifications

Continuous improvement
Root cause analysis
Leadership

Full job description

Customer Service Operations Manager

Location: (Until Mid 2026) Abingdon / (Permanent Location) Reading

About the team

Our Customer Service Business Support (SBS) team sits at the heart of Miele's aftersales operation, providing the expertise, leadership, and operational support that enables us to deliver a premium customer experience every day.

SBS is at the heart of Miele's aftersales operation, delivering exceptional customer experiences through expert complaint resolution, field service planning, and operational support. As Customer Service Operations Manager, you will lead our Planning, Customer Resolutions, and Back Office teams, while monitoring operational performance of our outsourced partners. This is a high-impact leadership role responsible for translating strategy into results, driving service performance, developing high-performing teams, and delivering continuous improvement across Service Operations. We're looking for a visible, customer-focused manager who can build capability, create accountability, and use data and insight to deliver exceptional outcomes for our customers and our business.

We strive to make our workplace and culture as future proof as our world-renowned products. Come and join a team that has been evolving since 1899 and help us to continue achieving our philosophy of being ‘Immer Besser’.

Your Responsibilities

Support the delivery of service business objectives through effective planning, coordination, and operational management across Service Business Support functions.
Ensure operational plans, objectives, and performance expectations are clearly communicated, understood, and embedded across the team, creating alignment between business strategy, team goals, and individual performance.
Create and lead a high-performance, customer-focused culture through visible leadership, coaching, development, and clear standards of delivery.
Monitor, manage and improve SBS operational performance and KPI delivery in line with agreed business objectives, using data, customer insight, and root-cause analysis to drive make recommendations and continuous improvement in the team.
Lead the management and resolution of complex customer escalations, executive complaints, regulatory matters, and small claims cases.
Identify opportunities to reduce customer friction and contact demand through process simplification, continuous improvement, and digital self-service initiatives.
Partake in cross-functional service improvement projects and improve customer experience and operational efficiency.

What we are looking for

Proven management within a customer service, contact centre, or service operations environment.
Demonstrable success in creating and delivering operational plans that translate business plans into priorities for the team with measurable outcomes, and sustainable performance improvements.
Experience developing high-performing teams through coaching, performance management, establishing clear accountability and standards, and providing recommendations for succession planning, and capability development.
Experience working with an outsourced contact centre or service delivery partners.
Ability to prioritise competing operational demands and translate complex challenges into clear, actionable plans and outcomes.
Analytical and problem-solving skills, using data, customer insight, and root-cause analysis to drive operational decision-making and continuous improvement.
Experience supporting and embedding operational change across teams, ensuring new processes, standards, and ways of working are consistently adopted and sustained.
Demonstrable experience managing complex customer escalations, complaints, and high-risk service issues through to resolution.
Visible, engaging, and accountable Manager who builds trust, clarity, and confidence through regular communication and presence within the operation.
Customer-focused, with a passion for delivering a premium customer experience.
Resilient and highly organised, with the ability to manage within complexity while maintaining focus on simple priorities and outcomes.

What we offer

A salary of up to £50,000, alongside a competitive benefits package
A bonus opportunity of up to two months’ salary
Extensive discounts on Miele products for you, your family and your friends
Discounted gym membership and a subsidised onsite café
An extensive health cash plan and free eye tests

Additional Information

This is a full-time, permanent position based temporarily at our Abingdon headquarters before the role moves to our future Reading Headquarters in mid-2027. We expect the successful candidate to work from our headquarters full-time to be present with our onsite 3rd line support team. We recognise that travelling temporarily to Abingdon may create additional costs for some candidates, and we can explore appropriate support as part of the recruitment process.

We welcome applications from people of all backgrounds and remain committed to creating an inclusive workplace where everyone can contribute, develop and succeed.

£45,000 - £50,000

Apply Now

Refine Your Search

project lead jobs in harwell

Service Business Operations Manager

Head of Field Service

Business Development Manager

Employee Relations Advisor (10 month ftc)

Trackside Host F1 Cadillac

Head of Development & Partnerships

Indirect Procurement & Supply Chain Officer - Fixed term

Facilities Management and Compliance Lead

Customer Relations Manager

DCL Business Support Admin Assistant

Research Associate in Native Ambi...

Programme Manager

Business Development Manager

Part-time HR Manager (Learning & Development/ Organisational Development)

Research Associate in Secondary I...

Health, Safety and Facilities Coordinator

Service Development Manager

Alternative Provision Manager

Academic Administration Manager

TECHNICAL PRODUCER

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