- Ipswich Borough Council
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Address: Grafton House, Russell Road, Ipswich, Suffolk IP1 2DE
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Salary: £14,451 - £15,169 per annum
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Hours: 19 hours per week
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Contract: Permanent
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Reference: 0818
Ipswich Borough Council are looking for a self-motivated and highly customer-focused individual to join our Processing Team within Parking Services. This is an excellent opportunity to become part of a friendly, supportive and professional team delivering essential services across Ipswich.
Parking Services are responsible for
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managing parking provision across council car parks and on-street
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managing and delivering the residents’ parking scheme
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enforcing parking restrictions across the town
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recovery of parking fees, and related enforcement activity.
The Processing Team plays a key role in ensuring that administration, appeals, and Parking Penalty Charge Notices (PCN’s) are handled efficiently, accurately, and in line with legislation.
What you’ll be doing
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Managing the second stage of the Penalty Charge Notice (PCN) process
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Reviewing appeals and preparing written responses
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Progressing PCN cases, in line with legislation
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Responding to enquiries from customers
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Advising customers on parking permits, and processing applications
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Administration related to clamping and removal of vehicles
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Managing the residents parking permit scheme
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Reconciling and reporting income.
About you
Essential:
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Experience in a customer-focused environment
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Excellent communication skills
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Strong IT skills and ability to work across systems.
Desirable:
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Parking or customer service experience.
You will be required to complete a City & Guilds Level 2 Award (Parking).
As well as a good salary, we offer:
a career grade average pension scheme
generous holiday and sick pay entitlements
subsidised parking for work and leisure
public transport discounts
free swimming and gym membership
cycle purchase scheme,
plenty of personal and professional development opportunities
flexible working / hybrid working opportunities
Employee Assistance Programme
the opportunity to work with great colleagues.
Working pattern
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Hybrid Working
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Hours of work are 19 hours a week over 3 days (likely to be Wednesday, Thursday and Friday).
For more information
For an informal chat about this role please contact Dan Hawkes via email at: [email protected]
If you require any assistance or reasonable adjustments during the application or recruitment process, please let us know so that the appropriate arrangements can be put in place.
Please download the Job Description and Person Specification to find out more about this role.
How to apply
Apply online at Home - Ambition Ipswich where you can complete the online application form for this vacancy.
Early applications are encouraged as we reserve the right to interview candidates who meet the essential criteria prior to the closing date and / or to close the opportunity to applicants once we receive sufficient applications
Please note CVs are not accepted.
Closing date: 21 July 2026.
Interview date: week commencing 3 August 2026.
IMPORTANT PLEASE READ BEFORE APPLYING
To apply, please follow the application process detailed above.
This job does not have a Suffolk Jobs Direct online application form.
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