Senior planner Work, Jobs in Harwich, Ess (with Salaries)

Customer Service Manager (Haulage / Logistics)
Seven Logistics —Felixstowe
- £40,000 a year
- Full-time
- Management
- Customer service
- English
- Free parking
- Health & wellbeing programme
Quick apply
9d
Senior Planner
CWA —Ipswich
- Engineering
- Construction
- Annual leave
1d
Senior Wealth Planner - Wealth Management
Barclays —Ipswich
- Financial services
- Negotiation
Transport Junior
Uniserve —Felixstowe
- Full-time
- Microsoft Office
- Organisational skills
- IT
- Free parking
Quick apply
Senior Planner
Civil Works Alliance —Ipswich
- Full-time
- Civil engineering
- Engineering
- Annual leave
20h
Transport Junior
Uniserve (U K) Ltd —Felixstowe
- Full-time
- Microsoft Office
- Organisational skills
- IT
- Free parking
Quick apply
Care Coordinator & Quality Support Officer
Access Dignity Care —Walton-on-the-Naze
- From £32,000 a year
- Full-time
- Organisational skills
- IT
- In-person
- Free parking
Quick apply
Senior Traffic Operator
Seven Logistics —Felixstowe
- £45,000 - £55,000 a year
- Full-time
- Management
- Organisational skills
- IT
- Employee assistance programme
Quick apply
Senior Planning Officer
Ipswich Borough Council —Ipswich
- £41,777 - £43,675 a year
- Full-time
- Hybrid work
- Project management
- Communication skills
- Employee assistance programme
- Sick pay
Delivery & Installation Driver 7.5T
The Sofa Delivery Company —Ipswich
- £16.75 an hour
- Full-time
- Time management
- Annual leave
- Employee discount
Quick apply
14d
Spray Shop Supervisor
TMJ Interiors —Ipswich
- Overtime
- Management
- Supervising experience
- In-person
- Health & wellbeing programme
- Life insurance
Quick apply
Delivery & Installation Driver 3.5T
The Sofa Delivery Company —Ipswich
- £13.24 an hour
- Full-time
- No experience needed
- Driving
- Paid training
- Annual leave
Quick apply
14d

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Customer Service Manager (Haulage / Logistics)

Seven Logistics -
Felixstowe

Quick apply

Job details

Permanent | Full-time
£40,000 a year
9 days ago

Benefits

Free parking
Health & wellbeing programme
Free flu jabs
Company pension
Employee assistance programme
Life insurance
On-site parking

Qualifications

Management
Customer service
Logistics
English
Leadership
Communication skills

Full job description

Job Purpose

To lead and supervise the customer services team within a fast-paced haulage/logistics environment, ensuring high levels of customer satisfaction, efficient issue resolution, and seamless coordination between customers, drivers, planners, and operational teams. The role is responsible for driving service excellence, improving processes, and maintaining strong customer relationships.

Key Responsibilities

Team Leadership & Supervision

Supervise and support the customer services team.
Allocate workloads, monitor performance, and ensure service levels are met.
Provide coaching, training, and development to team members.
Conduct performance reviews and manage absence, disciplinary, and HR-related matters.

Customer Service Excellence

Act as the senior escalation point for customer queries, complaints, and service issues.
Ensure timely and professional communication with customers regarding deliveries, delays, and service updates.
Maintain high standards of customer satisfaction and retention.
Build and maintain strong relationships with key clients.

Operational Coordination

Liaise closely with transport planners to ensure smooth operations.
Monitor delivery schedules and proactively manage potential disruptions.
Ensure accurate and timely updates are communicated internally and externally.

Performance & KPI Management

Monitor and report on key performance indicators (KPIs) such as delivery performance, response times, and customer satisfaction.
Identify trends and implement improvements to enhance service delivery.
Ensure team adherence to company policies, procedures, and service standards.

Process Improvement

Review existing processes and identify opportunities to improve efficiency and customer experience.
Support implementation of new systems, tools, or procedures.
Drive continuous improvement initiatives.

Compliance & Administration

Ensure compliance with company policies, and industry standards.
Maintain accurate records of customer interactions, complaints, and resolutions.
Prepare reports and documentation as required.
To work closely with peers to ensure rating is completed accurately and efficiently

Key Skills & Experience

Essential

Proven experience in a customer service supervisory role within haulage, transport, or logistics.
Strong understanding of transport operations and logistics processes.
Excellent communication and interpersonal skills.
Strong problem-solving and decision-making ability.
Experience managing and developing teams.
Ability to work under pressure in a fast-paced environment.

Desirable

Experience with transport management systems (TOPS).
Knowledge of UK transport regulations.
Experience handling key account customers.

Key Competencies

Leadership and team management
Customer focus and service excellence
Organisation and time management
Attention to detail
Conflict resolution
Resilience and adaptability
The ability to work in a fast paced environment
Proficient with Microsoft applications

Working Hours

40 hours per week between the hours of 0730 – 1730 Monday to Friday, with flexibility required to meet operational needs

Salary & Benefits

The chance to join a forward-thinking Company who have prided themselves on service and reputation since their inception in 1997
Competitive salary
20 days holiday which increases with length of service, up to 25 days
Life assurance from day one
Free 24-hour employee assistance program
Free health & wellbeing subscription
Dress for your work day policy
Your birthday off after successful completion of your probation

Pay: £40,000.00 per year

Benefits:

Company pension
Free flu jabs
Free parking
Health & wellbeing programme
Life insurance
On-site parking

Work Location: In person

Quick apply

Refine Your Search

senior planner jobs in harwich, ess

Customer Service Manager (Haulage / Logistics)

Senior Planner

Senior Wealth Planner - Wealth Management

Transport Junior

Senior Planner

Transport Junior

Care Coordinator & Quality Support Officer

Senior Traffic Operator

Senior Planning Officer

Delivery & Installation Driver 7.5T

Spray Shop Supervisor

Delivery & Installation Driver 3.5T

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