technical support team leader Work, Jobs in haslemere, sry (with Salaries)

First Response Team Lead
Uptime Solutions —Crawley
- Full-time
- Customer service
- Windows
- Microsoft Office
11d

Check out these similar jobs

Based on your search for technical support team leader jobs.

First Response Team Lead
Uptime Solutions —Crawley
As a First Response Team Lead, you will be responsible for leading, mentoring, and developing a team of First Responder engineers who proactively manage and…
11d
Operations Manager - Autonomous Vehicles
AV Operations Ltd —Hammersmith
AV Operations is a specialist autonomous vehicle operations business, established to support the safe, compliant and scalable deployment of self-driving…
£65,000 - £70,000 a year
Quick apply
3d

I want to receive the latest job alerts for technical support team leader in haslemere, sry

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

technical support team leader jobs near haslemere, sry

Engineering Team Leader jobs in Lee Mill

Engineering Team Leader jobs in Chorley

Engineering Team Leader jobs in Portsmouth

Engineering Team Leader jobs in Ashton Under Lyne

First Response Team Lead

Uptime Solutions -
Crawley

Apply Now

Job details

Full-time
11 days ago

Qualifications

Microsoft Windows Server
Customer service
Windows
Technical support
Microsoft Office
Mentoring
Leadership
Communication skills

Full job description

Date Opened 05/20/2026
Job Type Full time
Industry IT Services
City Crawley
State/Province West Sussex
Country United Kingdom
Zip/Postal Code RH11

Job Description

First Response Team Lead – Initially office-based and then Hybrid

What’s this role about?

As a First Response Team Lead, you will be responsible for leading, mentoring, and developing a team of First Responder engineers who proactively manage and troubleshoot issues for the end customers of our MSP partners. You will use your expertise and leadership skills to ensure high-quality service delivery within a fast-paced environment.

In addition to providing technical and supportive guidance, you will drive team performance, support career development, and act as a key escalation point for complex issues. You will play a critical role in maintaining service standards and improving processes while fostering a positive and collaborative team culture.

What will I get up to day to day?

You will be responsible for overseeing the delivery of First Responder IT support services to the customer base of our MSP partners while ensuring efficient escalation pathways and maintaining excellent customer satisfaction.

Your everyday focus will include:

Leading and supporting a team of First Responder engineers, ensuring performance targets and SLAs are met.
Acting as the primary escalation point for technical issues requiring additional expertise.
Coaching and mentoring team members to improve technical and customer service skills.
Monitoring ticket queues and workload distribution using our PSA platform.
Troubleshooting and supporting a range of technical issues experienced by clients, including:
- Windows 10/11
- Office 365
- Microsoft Office
- Various customer applications
- Basic administration of Windows Server 2016, 2019
- Network troubleshooting
Driving continuous improvement of support processes and documentation.
Collaborating with senior engineers and management to improve service delivery.
Ensuring escalations are handled efficiently and communicated clearly.
Being a people person, delivering support and leadership in a friendly and positive manner.
Demonstrating excellent communication skills, both verbally and in writing.

What gets me the competitive edge?

Passion for technology, leadership, and team development.
Experience leading or mentoring a technical support team.
Experience working for a managed service provider.
Strong knowledge of Autotask RMM or PSA platforms.
Proven ability to manage workloads, prioritise tasks, and meet SLAs.
Strong problem-solving and decision-making skills.

Apply Now

Refine Your Search

technical support team leader jobs in haslemere, sry

First Response Team Lead

Check out these similar jobs

I want to receive the latest job alerts for technical support team leader in haslemere, sry

Explore jobs in more locations

Job Description

Jobseeker tools

Employer Tools

Browse

Stay Connected