Operations Administrator
The rewards
- £15 - £17 per hour
- Flexible working hours
Hours
- 30 to 35 hours per week
- Temporary contract
The role of Operations Administrator:
- Maintain organised digital documentation through scanning and filing
- Manage inbound customer calls and direct queries effectively
- Assist the Director with ad-hoc administrative tasks
- Process and update customer Direct Debits
- Keep accurate financial and customer records in internal systems
- Accurately onboard new customers into the system
- Update CRM records, contracts and supporting documentation
- Ensure onboarding stages are completed and communicated to relevant teams
- Schedule review meetings with existing customers
- Follow up with companies to arrange pre-agreed meetings
- Provide administrative support to the sales team
- Prepare necessary documentation for reviews
The ideal Operations Administrator:
- Previous administration experience, preferably in telecoms or service-led environments
- Confident handling customer calls and enquiries
- Excellent organisation and attention to detail
- Competent in Office 365 applications
- Able to manage multiple priorities and work independently
- Professional, proactive and adaptable
- Strong written and verbal communication skills
