Technical analyst Work, Jobs in Hassocks, Wsx (with Salaries)

IT Service and Support Analyst
OneFamily —Brighton
- £30,000 - £35,000 a year
- Full-time
- Microsoft Access
- Microsoft Office
- IT
12d
Data Analyst
Caremark Limited —Worthing
- £37,000 a year
- Full-time
- Hybrid work
- Project management
- Free parking
- Annual leave
Quick apply
20h
Senior Business Analyst (SaaS)
TDS Ultra Ltd —Brighton
- Full-time
- Bachelor's degree
- Agile
- In-person
Quick apply
Security Analyst
Unum Group —Dorking
- Full-time
- Scripting
V&V Engineer
413 —Haywards Heath
- £24,420.00 - £62,245.96 a year
- Full-time
- Azure
- Oracle
- Windows
Quick apply
9d
Business Analyst & Solution Design Lead
OPUS TECHNOLOGY —Reigate
- £60,000 - £70,000 a year
- Full-time
- Hybrid work
- APIs
- Life insurance
- Referral programme
Quick apply
Business Analyst
Legal & General Investment Management —Hove
- Analysis skills
- Employee discount
1d
Microsoft 365 Specialist
East Sussex County Council —Lewes
- Analysis skills
- AI
- Communication skills
12d
Senior Risk Pricing Analyst
Somerset Bridge Group —East Grinstead
- £65,000 - £75,000 a year
- Full-time
- Hybrid work
- SQL
- Communication skills
- Python
- Annual leave
- Referral programme
Quick apply
Senior Business Analyst
International Medical Group —Redhill
- £45,000 - £52,000 a year
- Full-time
- Hybrid work
- Computer Science
- Data analysis skills
- System design
Technical Assurance Analyst
Virgin Atlantic —Crawley
- Full-time
- Hybrid work
18h
Business Analyst
LegalAndGeneral —Brighton and Hove
- Full-time
- Hybrid work
- Analysis skills
- Employee discount
Quick apply
1d
Senior TechOps Generalist
Octopus Energy Group —Brighton
- £65,000 - £90,000 a year
- Full-time
- Hybrid work
- Scripting
- APIs
- IT
Quick apply
Business Analyst
Civil Aviation Authority —Gatwick Airport
- Up to £45,000 a year
- Hybrid work
- Presentation skills
- IT
- Communication skills
- Annual leave
- Gym membership
9d
Junior MDM Analyst
TELESOFT LLC DBA CALERO —Royal Tunbridge Wells
- Full-time
- Microsoft Word
- Microsoft Outlook
- Microsoft Office
Quick apply
2d
DB Senior Technical Transaction Analyst
Just Group —Reigate
- Full-time
- Analysis skills
- Project management
- Organisational skills
- Annual leave
Technical Pricing Analyst
AXA —Royal Tunbridge Wells
- Communication skills
- Python
2d
Analytical Engineer
Claims Recruitment Services —Reigate
- SQL
- AWS
- Python
13d
Information Security Risk Analyst
Benchmark Capital —Horsham
- Full-time
- Hybrid work
- Analysis skills
- Financial services
Digital Product Owner (12-Month FTC)
Legal & General Investment Management —Hove
- Agile
- Communication skills
- Employee discount
2d

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IT Service and Support Analyst

OneFamily -
Brighton

Apply Now

Job details

Full-time
£30,000 - £35,000 a year
12 days ago

Qualifications

Desktop support
ITIL Certification
Microsoft Access
Microsoft Office
IT support
IT
Root cause analysis
Communication skills
Active Directory

Full job description

Are you a customer-focused IT professional who enjoys solving problems, improving services, and keeping business-critical technology running smoothly? We’re looking for an IT Service & Support Analyst to deliver high-quality technical support across our organisation.

In this varied role, you’ll provide 1st and 2nd line support, with agreed advanced troubleshooting across desktops, laptops, mobile devices, telephony, printing, business applications and end-user IT services.

You’ll help colleagues resolve incidents and service requests, support identity and access management activity, assist with security and audit requirements, and contribute to projects, disaster recovery and continuous service improvement, working with specialist technical teams where escalation is required.

Providing responsive IT support through telephone, face-to-face, Microsoft Teams, email, ticketing system and remote assistance channels.

Managing incidents, service requests, small changes and project tasks in line with agreed SLAs.
Supporting identity and access management processes, including starters, movers, leavers, access provisioning, permissions changes, access reviews and audit evidence.
Investigating recurring issues, supporting root cause analysis and identifying opportunities to improve first-time fixes.
Maintaining technical documentation, procedures and knowledgebase articles.
Supporting technology projects, security activity, audits, risk controls, disaster recovery and business continuity testing, working with specialist teams where required.
Working collaboratively with IT colleagues, stakeholders and third-party suppliers to deliver reliable, secure and customer-focused IT services.

At least two years’ experience in IT support, service desk, desktop support or identity and access management.

Strong troubleshooting skills across Windows, Microsoft Office, hardware, software and end-user devices.
Experience supporting identity and access management processes, including Active Directory, Microsoft Entra ID, access provisioning, access reviews and audit activity.
Good understanding of ITSM processes, including incident, request, change, problem, knowledge and continual service improvement practices.
Familiarity with endpoint management, service management tools, Microsoft 365 administration, mobile device management, telephony and network printing solutions, with the ability to work with specialist technical teams where escalation is required.

A well-organised, customer-focused approach with excellent communication skills across telephone, face-to-face, Microsoft Teams and written channels, with the ability to prioritise under pressure.

This is primarily an on-site role, with some flexibility to work remotely in line with the team rota and business needs.

Training or awareness in ITIL V3/4, customer service, service desk support, Microsoft 365 or basic identity and access management would be advantageous.

Why join us?

You’ll join a collaborative IT team where your technical expertise, initiative and commitment to service excellence will make a real impact. If you enjoy taking ownership, learning new technologies and helping people get the best from IT, we’d love to hear from you.

OneFamily are an award-winning financial services company, providing products and services that help modern families thrive.

We believe that finance isn’t just personal. Every decision you make affects the people you care about most. That’s why we believe in creating products for modern families: the dual parents, the divorced, the single parents, the live-in grandma and the mate that your kid calls ‘Uncle’ - whatever family means to you.

HR: [email protected]
Head Office Phone: 0800 373010
Head Office: 16-17 West St, Brighton BN1 2RL

Apply Now

Refine Your Search

technical analyst jobs in hassocks, wsx

IT Service and Support Analyst

Data Analyst

Senior Business Analyst (SaaS)

Security Analyst

V&V Engineer

Business Analyst & Solution Design Lead

Business Analyst

Microsoft 365 Specialist

Senior Risk Pricing Analyst

Senior Business Analyst

Technical Assurance Analyst

Business Analyst

Senior TechOps Generalist

Business Analyst

Junior MDM Analyst

DB Senior Technical Transaction Analyst

Technical Pricing Analyst

Analytical Engineer

Information Security Risk Analyst

Digital Product Owner (12-Month FTC)

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