Customer service team lead Work, Jobs in Hatfield, Hrt (with Salaries)

Customer Transformation Lead - Smart Meters
Affinity Water —Hatfield
- Up to £65,000 a year
- Hybrid work
- Annual leave
- Employee discount
9d
Customer Experience Team Leader
SwiftSwitch —London
- £35,000 - £40,000 a year
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Gym membership
Quick apply
Customer Journey Transformation Lead (Debt & Collections)
Affinity Water —Hatfield
- Up to £54,500 a year
- Hybrid work
- Analysis skills
- Agile
- Annual leave
- Employee discount
9d
Customer Support Team Lead
LGDG GROUP —London
- Full-time
- Supervising experience
Founding Customer Experience Lead
Odin —London
- £75,000 - £102,000 a year
- Full-time
- Remote
- AI
- Annual leave
- Sick pay
8d
Customer Support Lead
Legl —London
- Hybrid work
- AI
3d
Customer Success Team Lead
Acre Software —London
- Weekend availability
- Remote
- Analysis skills
- Continuous improvement
- In-person
- Annual leave
- Flexible schedule
8d
Customer Support Team Lead
Flatpay —London
- English
- Leadership
Quick apply
9d
Customer Service Team Leader
Tracker —Uxbridge
- Hybrid work
- Management
- Customer service
- Supervising experience
9d
Customer Service Lead
MAGIC —London
- Full-time
- Hybrid work
- Communication skills
- Work from home
Quick apply
NEMEA Customer Success Lead
Pigment —London
- Full-time
- Remote
- Communication skills
- Flexible schedule
4d
Office Team Leader
Williams Lea —London
- £36,000 a year
- Full-time
- Management
- In-person
- Leadership
- Referral programme
Lead Receptionist
BidvestNoonan —London
- £40,800 a year
- Full-time
- Customer service
- Front desk
- Employee discount
Quick apply
8d
Sales Support Team Leader
Entel UK Ltd —Borehamwood
- Up to £35,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Customer service
- Free parking
- Referral programme
Quick apply
8d
Team Leader
Card Factory —London
- £13 an hour
- Leadership
10d
Team Lead - US Operations
Lendable —London
- Full-time
- Hybrid work
- Heavy lifting
- Analysis skills
- Supervising experience
- Work from home
- Referral programme
6d
Team Lead-Data Engineering
Eckoh —Hemel Hempstead
- Up to £100,000 a year
- Full-time
- Hybrid work
- Management
- SQL
- AWS
- Free parking
- Work from home
Quick apply
13d
Floor Lead (Retail) (Part-time)
Mejuri —London
- £15 - £16 an hour
- 8 hour shift
- Analysis skills
- Sick pay
Quick apply
9d
Executive Assistant to Growth Lead
ElevenLabs —London
- Full-time
- Remote
- Travel
- Organisational skills
- Communication skills
Lead Analyst, Customer Service Analytics
Angi —London
- £81,000 - £110,000 a year
- Full-time
- Hybrid work
- Management
- Customer service
- Salesforce
Quick apply

I want to receive the latest job alerts for customer service team lead in hatfield, hrt

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

customer service team lead jobs near hatfield, hrt

Customer Service Team Lead jobs in London

Operations Team Leader jobs in London

Customer Service Representative jobs in London

Engineering Team Leader jobs in London

Customer Success Manager jobs in London

Customer Service Team Lead jobs in Uxbridge

Executive Assistant jobs in London

Lead Receptionist jobs in London

Shift Leader jobs in London

No Experience Required jobs in Clitheroe

No Experience Necessary jobs in Wakefield

Customer Experience Leader jobs in Sheffield

Customer Experience Leader jobs in Leeds

Home Based Email Customer Service jobs in Manchester

Customer Experience Leader jobs in Cardiff

Customer Service Team Lead jobs in Bristol

Customer Assistant Night jobs in London

Customer Service Team Lead jobs in Birmingham

Customer Service Team Lead jobs in Manchester Airport

Customer Service Team Lead jobs in Accrington

Customer Transformation Lead - Smart Meters

Affinity Water -
Hatfield

Apply Now

Job details

Up to £65,000 a year
9 days ago

Benefits

Annual leave
Company pension
Employee discount

Full job description

Affinity Water have an exciting opportunity available and are recruiting for a Customer Transformation Lead - Smart Meters in our customer experience team.

The Role:

As a Customer Transformation Lead - Smart Meters, you will be accountable for shaping the vision against the strategic direction for end-to-end customer journeys including the design, performance and continual improvement.

You will help shape, design and deliver product features within your specialised area for a new billing platform and new operation model. Working closely with the Head of Experience Delivery and cross-functional teams, you will translate customer, operational and regulatory requirements into a clear target journey vision and supporting product capabilities, ensuring solutions align to end-to-end outcomes.

In addition, the role will manage two direct reports responsible for the existing Smart Metering programme, providing oversight of the current customer experience. This includes ensuring journeys, processes and communications are effectively managed and continuously improved, with alignment across operational delivery and performance insight used to drive improvement and manage risk.

What you'll be doing:

Taking ownership of the to-be state and vision for Metering within a large transformation programme for both the customer experience and operating model.
Lead the definition of the standards for the journey and service design.
Use qualitative and quantitative insights to prioritise scope to provide customers and the business with the highest value vs effort.
Act as the focal point for all teams contributing to the Metering future state, ensuring alignment across technology operations and customer experience.
Manage the ongoing smart metering programme customer experience, small change.
Ensure smart metering customer communication and behavioural change campaigns are aligned with Marketing & Communications.

What you'll need:

Experience working in a change, transformation, service improvement or product delivery environment.
Experience contributing to the design or improvement of customer journeys, services or operational processes.
Demonstrable experience of engaging and influencing internal and external stakeholders.
Ability to think strategically about customer journeys while remaining comfortable working within delivery teams.
A strong customer focus, ensuring decisions balance customer needs, operational practicality and regulatory requirements.

Advert Closing Date: 23/6/26

Benefits:

Salary: Up to £65,000 (dependant on skills and experience)
Hours of work: 08:30am - 17:00pm (Mon - Thurs) 08:30am - 16:30pm (Friday) minimum 2 days in the office.
Standby: 1 in 6 (Separate to salary)
Learning and development opportunities, including mentoring and a range of formal courses and open learning resources.
Entry into the company annual bonus scheme.
Annual leave from 26-30 rising with length of service, and the option to purchase up to 5 extra days.
A ‘Celebration Day’ in addition to public holidays that people can use to celebrate a religious festival or other occasion that is important to them.
A generous 'double match pension scheme' that doubles the contributions you make (company contribution capped at 12%)
We offer a range of family benefits including enhanced Maternity, Adoption, Paternity, Shared Parental Leave, Fertility Support Leave and up to 5 full or 10 half days of paid Carers Leave.
Menopause policy and Reasonable Adjustment policy to help everyone perform at their best.
Access to our Wellbeing Centre with support for looking after your physical and mental health.
Discounts at a Range of Retail Outlets and on Dental and Medical Insurance through our Tap4Perks scheme.
Up to 4 Affinity days a year to volunteer in the community.
Life Assurance.

Disability Confident

As a Disability Confident employer, we’re committed to offering interviews to disabled candidates who meet the essential criteria and opt in on the application form. Ask the Talent Acquisition lead for the full job description to see all the criteria. If we have a very high volume of applicants and we’re not able to offer interviews to all, we’ll take a fair and proportionate number of disabled candidates through.

Affinity Water recognises the benefits of greater diversity in our workforce to better reflect the communities we serve. We are committed to building a more inclusive culture where every member of our workforce can thrive.

You can find out what it’s like to work at Affinity Water through our career site https://www.affinitywatercareers.co.uk/ where our colleagues share their career development stories and you can get a feel for our company culture.

Apply Now

Refine Your Search

customer service team lead jobs in hatfield, hrt

Customer Transformation Lead - Smart Meters

Customer Experience Team Leader

Customer Journey Transformation Lead (Debt & Collections)

Customer Support Team Lead

Founding Customer Experience Lead

Customer Support Lead

Customer Success Team Lead

Customer Support Team Lead

Customer Service Team Leader

Customer Service Lead

NEMEA Customer Success Lead

Office Team Leader

Lead Receptionist

Sales Support Team Leader

Team Leader

Team Lead - US Operations

Team Lead-Data Engineering

Floor Lead (Retail) (Part-time)

Executive Assistant to Growth Lead

Lead Analyst, Customer Service Analytics

I want to receive the latest job alerts for customer service team lead in hatfield, hrt

Related Searches

Explore jobs in more locations

Affinity Water have an exciting opportunity available and are recruiting for a Customer Transformation Lead - Smart Meters in our customer experience team.

The Role:

As a Customer Transformation Lead - Smart Meters, you will be accountable for shaping the vision against the strategic direction for end-to-end customer journeys including the design, performance and continual improvement.

What you'll be doing:

Benefits:

Disability Confident

Jobseeker tools

Employer Tools

Browse

Stay Connected