Head of human resources Work, Jobs in Hatfield, Hrt (with Salaries)

Senior Client Operations Manager
PayByPhone —Hatfield
- Full-time
- Hybrid work
- Management
- Analysis skills
- Project management
Quick apply
Head of Human Capital - EUR
Malaysia Airlines —London
- Management
- Analysis skills
- Organisational skills
10d
SCHOOL BUSINESS MANAGER & EXECUTIVE ASSISTANT TO THE HEAD OF PROVISION
Solid Steps —London
- £46,365 - £52,741 a year
- Full-time
- Hybrid work
- Administrative experience
- Project management
- Human resources
- Free parking
- Annual leave
Quick apply
3h
Head of People Systems
HCA Healthcare UK —London
- Full-time
- Management
- Human resources
- IT
- Employee discount
Head of Personnel & Payroll Administration UK (m / f / x)
Strabag —London
- Management
- Analysis skills
- Human resources
- Annual leave
Head of DEI - UK
Athabasca Catering OLD —London
- Full-time
- Driving
- Annual leave
Quick apply
Senior HR Business Partner
Orchard Therapeutics —London
- Full-time
- Hybrid work
- Analysis skills
- Bachelor's degree
- Human resources
Quick apply
Global Unlocking Potential - Wellbeing Senior Manager
Boston Consulting Group —London
- Full-time
- Bachelor's degree
- Psychology
- Human resources
Head of DEI - UK
Mayo Employees Federal Credit Union —London
- Full-time
- Driving
- Annual leave
Quick apply
Head of HR
Safran —Pitstone
- Full-time
- Human resources
Head of DEI - UK
Balke Brown Transwestern —London
- Full-time
- Driving
- Annual leave
Quick apply
Human Resources Manager
Watson Farley & Williams —London
- Management
- Analysis skills
- Human resources
Learning and Organisational Development Partner
House of Lords —Westminster
- £46,500 a year
- Full-time
- Hybrid work
- Presentation skills
- Continuous improvement
- Human resources
- Annual leave
3d
Global Head of Wellness and Longevity
Maybourne —London
- Full-time
- Annual leave
- Referral programme
Quick apply
2d
Human Resource Officer
Edwardian Hotels London —London
- Full-time
- Hotel
- Human resources
- Communication skills
- Referral programme
Quick apply
1d
Human Capital Associate – UK & EUR
Malaysia Airlines —London
- Administrative experience
- Bachelor's degree
- Human resources
10d
Human Resources Business Partner
Buyers Edge Platform, LLC —London
- Remote
- Master's degree
- Bachelor's degree
- Travel
Quick apply
HR Business Partner
Bestway Group —London
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
10d
Senior Human Resource Generalist
Sagility —Kingston upon Thames
- Supervising experience
- Bachelor's degree
- Human resources
- Life insurance
HR Director
Department for Business and Trade —London
- £100,000 - £162,500 a year
- Full-time
- Presentation skills
- Human resources

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Senior Client Operations Manager

PayByPhone -
Hatfield

Quick apply

Job details

Full-time

Qualifications

Jira
Management
Analysis skills
Project management
Bachelor's degree
Smartsheet
Microsoft Project
Business
PRINCE2 Certification

Full job description

Purpose:

As a Senior Project Manager at PayByPhone you will be leading and delivering operational projects that enhance efficiency, scalability, and cross-functional collaboration across the business. This role drives process improvement, supports key business initiatives, and contributes to operational excellence in all markets. You will be reporting to the Global Client Operations Director.

Responsibilities:

Planning, managing and deliver operational projects end-to-end, ensuring alignment with agreed timelines, budgets, and business objectives.
Acting as the global lead for client onboarding, owning onboarding strategy, execution, and continuous improvement across all markets.
Managing the Client Onboarding Team (4 team members)
Leading the day-to-day management and coordination of the onboarding function, providing direction, prioritisation, and operational oversight
Partnering with cross-functional teams including Commercial, Marketing, Product & Development, and Customer Support to identify operational inefficiencies and design scalable, sustainable solutions.
Developing and maintain detailed project plans outlining milestones, deliverables, dependencies, and resource allocation.
Tracking project progress, identify risks and issues, and proactively implement mitigation strategies to ensure successful outcomes.
Serving as the primary point of accountability for onboarding delivery, ensuring consistent standards, timelines, and client experience globally.
Communicating project and onboarding status, risks, and outcomes clearly to senior leadership and key stakeholders.
Driving continuous improvement initiatives and help establish best practices across operational and onboarding processes.
Using data, metrics, and KPIs to evaluate project success, onboarding performance, and overall operational effectiveness.
Leading meetings and workshops, facilitating alignment and collaboration across multiple departments.
Managing change control processes and ensure accurate documentation across all phases of project and onboarding delivery.
Supporting budget tracking, forecasting, and vendor management for operations-related initiatives.
Undertaking ad hoc tasks and responsibilities as directed by the manager to support wider operational goals.

Required Qualifications

Bachelor’s degree in business administration, Operations Management, Project Management, or related field.
Minimum of 4–8 years of experience in operations, project management, or process improvement (depending on seniority).
People Management experience.
Proven experience leading cross-functional projects or operational initiatives.
Strong analytical, organizational, and problem-solving skills.
Excellent communication and stakeholder management abilities.
Excellent people skills: the jobholder will deal with clients at all levels (and occasionally customers) and must be a good ambassador for PayByPhone and its products.
Proficiency in project management tools (e.g., Asana, Monday.com, Smartsheet, Jira, MS Project).
PRINCE 2, Lean Six Sigma, or similar certification preferred.

About PayByPhone:

At PayByPhone, our strength is our people. Behind our product is a talented, creative, and driven multi-disciplinary team united by a shared ambition: to make everyday mobility simpler. We believe innovation should be collaborative, learning should be constant, and work should be enjoyable. As we grow, we’re looking for people who want to grow with us.
Together, we’re on an ambitious mission to create intuitive technology solutions that deliver world-class user experiences. We are a fast-growing, forward-thinking company and already help more than 60 million users across North America and Europe. Our technology helps millions of consumers pay quickly, easily, and securely — without waiting in line, carrying change, or worrying about costly fines.

We operate in a world that’s constantly evolving — and change is something we embrace. Our values guide how we show up for one another and for our customers every day. In short, we:

Make things happen
Stay curious
Work together
Have fun
See through our customers’ eyes

These principles shape how we collaborate, innovate, and deliver on our commitments.

We’re also committed to fostering a diverse and representative workforce and an inclusive environment where everyone is treated with respect and fairness. We do not tolerate discrimination or harassment in our workplace or throughout our hiring process. Our hiring decisions are grounded in business needs, role requirements, and individual qualifications — ensuring we reflect the talent and communities we serve.
Want to see our values in action? Visit our Instagram and LinkedIn. Curious about the story behind our values? Head over to our About Us page to learn more.

Equal Opportunity/Affirmative Action Employer

PayByPhone is an Equal Opportunity Employer. PayByPhone provides equal employment opportunities to all employees and applicants without regard to race, color, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, ancestry, genetic information, veteran and/or military status or any other group status protected by federal or local law. If you require reasonable accommodation for the application and/or interview process, please notify a representative of the Human Resources Department.

Quick apply

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head of human resources jobs in hatfield, hrt

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