Customer service manager Work, Jobs in Hatfield Broad Oak, Ess (with Salaries)

Administrator Team Leader Stansted
Swissport International AG —Stansted
- Weekend availability
- Customer service
- English
- Continuous improvement
Customer Service Team Lead
THE WIGGETT GROUP —Brentwood
- £32,500 - £35,000 a year
- Full-time
- CRM software
- Supervising experience
- Continuous improvement
- Annual leave
Quick apply
2h
Branch Manager - Bishop's Stortford
GoldUnion Nexus —Bishop's Stortford
- £30,000 a year
- Full-time
- No experience needed
- In-person
- Retail management
- Paid training
- Annual leave
Quick apply
Assistant Service Manager
FRANK G. GATES LIMITED —Stevenage
- From £36,000 a year
- Full-time
- Computer literacy
- Team management
- In-person
- Employee discount
Quick apply
13d
Senior Estimator & Office Manager (Windows / Doors / Aluminium Industry)
BDC Aluminium —Witham
- Full-time
- Sales
- Supervising experience
- Continuous improvement
- Free parking
- Health & wellbeing programme
Quick apply
General Manager
Jobs In. Fitness —Billericay
- £45,000 - £50,000 a year
- Full-time
- Sales
- Business development
- Continuous improvement
Quick apply
Head Dental Receptionist
Billericay Dental Care —Billericay
- £34,132 - £35,289 a year
- Full-time
- Continuous improvement
- In-person
- Leadership
- Employee discount
Quick apply
5d
Account Development Manager (B2B Sales)
Displaysense Ltd —Bishop's Stortford
- £30,000 - £35,000 a year
- Full-time
- In-person
- Free parking
- Employee discount
Quick apply
General Manager
Coggeshall Community Sports Association —Coggeshall
- £37,849 a year
- Part-time
- Hybrid work
- Hospitality
- Customer service
- Team management
Quick apply
Call Centre Team Leader
Quest Medical UK Ltd —Brentwood
- £30,000 - £35,000 a year
- 8 hour shift
- CRM software
- In-person
- Training & development
- Free parking
- Health & wellbeing programme
Quick apply
8d
Admissions Manager
St Elizabeth's Centre —Much Hadham
- £29,338 - £32,793 a year
- Part-time
- CRM software
- Project management
- Organisational skills
- Free parking
- Annual leave
Quick apply
5d
Customer Experience Manager
Sainsbury's —Harlow
- From £32,700 a year
- Customer service
- Retail management
- Leadership
- Employee discount
CS Team Managers - Customer Service Team Manager
Hermes Europe —Enfield
- £12.71 an hour
- Communication skills
12d
Sales Management Trainee
FOXES PRODUCTIONS LIMITED —London
- £27,000 - £29,000 a year
- Full-time
- Sales
- Customer service
- Merchandising
- Free parking
- Life insurance
Quick apply
Lead Receptionist
Bishop's Stortford - Hockerill Dental Practice —Bishop's Stortford
- £13.50 an hour
- Full-time
- Leadership
- Communication skills
- Free parking
- Employee assistance programme
Quick apply
6d
Customer Care & Quality Specialist Team Leader
Clarion Housing Group —North London
- £37,854 - £52,051 a year
- Full-time
- Hybrid work
- CRM software
- Continuous improvement
- Travel
District Manager
Starbucks —Hertford
- Weekend availability
- Hospitality
- English
- Continuous improvement
- Flexible schedule
Store Manager
Toolstation —Bishop's Stortford
- £30,765.03 a year
- Full-time
- Customer service
- Training & development
- Retail management
- Employee discount
Team Leader
Libury Hall —Ware
- £34,603 a year
- Weekend availability
- In-person
- Training & development
- Care plans
- Free parking
Quick apply
6d
Dental Receptionist/Practice Manager
Dentozen —Enfield
- £25,420 - £30,000 a year
- Full-time
- Microsoft Office
- Administrative experience
- Team management
- Free parking
- Gym membership
Quick apply

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customer service manager jobs near hatfield broad oak, ess

Administrator Team Leader Stansted

Swissport International AG -
Stansted

Apply Now

Job details

Permanent | Full-time

Qualifications

Customer service
Mentoring junior staff
English
Performance management
Change management
Health and safety inspection
Health and safety audits
Continuous improvement
Team management
Aviation passenger services
Professional development mentoring
Customer interaction
Training & development
Safety compliance inspections
Personal protective equipment (PPE) compliance

Full job description

Overview:

The Clerical Team Leader is a vital operational role where you will have delegated responsibility for managing the front-line Clerical team members at London STANSTED Airport.

Interviews will take place on 18th and 19th of Aug on an invite only basis.

Location: London STANSTED Airport, UK

This role is 4on / 4 off, two days / two nights position.

Day Shifts: Two consecutive 12-hour day shifts.
Night Shifts: Followed by two consecutive 12-hour night shifts.

Responsibilities:

JOB RESPONSIBILITIES

The following responsibilities are associated with this job role:

Lead by example in order to ensure we deliver consistently great customer experiences at every touchpoint.
Ensure available resources are used to the optimum level (monitor and control overtime payments).
Support and identify training needs and where required train, coach and mentor the team.
Create & maintain a progressive, open feedback culture by managing the performance of employees.
Ensure the strict implementation of the Customer Services budget.
Resolve all customer service challenges in a timely manner and assist in negotiations with new customers. Strict implementation of Passenger Service budget such as overtime spend and sickness policy.
Ensure compliance with all SOPs and policies in order to meet or exceed regulatory standards and deliver the desired customer service experience.
Ensure all safety and security processes and procedures are always complied with.
Ensure Compliance with all Uniform & PPE Requirements.
Hold Team Briefings.
Conduct and provide team feedback as and when needed.
Manage and contribute towards change within the operational environment and maintain commercial awareness in identifying new business opportunities.
Coordinate return to work paperwork for sick team members.
Conduct and complete QHSE inspections and audits as required.
Effectively work with the station manager to support the reduction of attrition in the workplace. Ensure good daily communication with the airport authorities and to achieve our airport AOL goals.
Complete other duties as assigned

LEADERSHIP QUALITIES

To provide professional day to day leadership to a team, ensuring the highest standards of health and safety, quality, customer service and security are met and maintained.
Must demonstrate a personal commitment to rigorously enforcing appropriate standards of health, safety and security, in order to ensure performance improves year on year.
To actively manage your team members ensuring that every member receives timely, appropriate feedback, in order to improve day to day performance and behaviour.
To act as a role model to staff, by tackling poor performance/slash misconduct whenever it occurs.
To take a pro-active approach to support the operation to best effect in all cases.
To take personal responsibility to ensure that the team delivers the appropriate service to the same high standards on every occasion, in order to reduce health and safety incidents and always provide a consistent service to customers.
Communicate and collaborate to engage others.
Create transparency to drive results.

KEY PERFORMANCE INDICATORS

Health and Safety
Accuracy of travel document checks
Airline KPI’s
Safe and on time performance
Roster vs Timesheet allowance (breaks and team members leaving on time)

ESSENTIAL SKILLS

You will have the ability to accept and embrace change as a constant and unpredictable feature of your working environment.
Can communicate clearly with your people to help them understand Swissport Western Europe direction.
Be able to build positive and trusting relationships.
Be open to different opinions and seek a collaborative approach.
Embrace an ideas culture to enable teams to create an agile edge.
Promote flexibility, adaptability and agility in order to enable contingency time.
Demonstrate a sense of urgency and the desire to improve the delivery of services and a commitment to continuous improvement.
Personal and professional integrity of the highest order
Excellent organisational abilities, attention to detail, able to prioritise workloads and work effectively to deadlines in a fast-paced complex environment.

Qualifications:

QUALIFICATIONS AND COMPETENCIES

Experience working in aviation, ideally in an airside operational role.
Flexible to work on various shifts (days, evening, nights, weekends, and holidays)
To have undertaken or be prepared to undertake active supervision within three months of being appointed into role
Fluent spoken and written English (additional languages beneficial)
A desire to lead and develop other teams and team members.

Apply Now

Refine Your Search

customer service manager jobs in hatfield broad oak, ess

Administrator Team Leader Stansted

Customer Service Team Lead

Branch Manager - Bishop's Stortford

Assistant Service Manager

Senior Estimator & Office Manager (Windows / Doors / Aluminium Industry)

General Manager

Head Dental Receptionist

Account Development Manager (B2B Sales)

General Manager

Call Centre Team Leader

Admissions Manager

Customer Experience Manager

CS Team Managers - Customer Service Team Manager

Sales Management Trainee

Lead Receptionist

Customer Care & Quality Specialist Team Leader

District Manager

Store Manager

Team Leader

Dental Receptionist/Practice Manager

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