Claims lead Work, Jobs in Hatfield Heath, Ess (with Salaries)

Claims Escalations Team Leader
AutoProtect Group —Harlow
- £37,000 - £40,000 a year
- Full-time
- Analysis skills
- Team management
- In-person
- Free parking
- Store discount
Quick apply
Head of Claims
MLabs —London
- £150,000 - £200,000 a year
- Full-time
- Remote
- Recruiting
- In-person
- AI
- Annual leave
Quick apply
Commercial Lead Generator
NFU Mutual Agency —Takeley
- £18,000 a year
- Holidays
- Hybrid work
- CRM software
- Communication skills
- Marketing
14d
Flight Trials Lead
MBDA —Stevenage
- Up to £65,000 a year
- Hybrid work
- Team management
- Leadership
- Communication skills
- Free parking
Commercial Lead Generator
NFU Mutual West Essex —Bishop's Stortford
- £18,000 a year
- Part-time
- Hybrid work
- CRM software
- In-person
- Communication skills
Quick apply
14d
Head of Branch
Gallagher Bassett —Chelmsford
- Full-time
- Presentation skills
- Continuous improvement
- Team management
Sr. Director Sports Partnerships EMEA
BDA —London
- £135,000 - £165,000 a year
- Sales
- Merchandising
- Business development
Quick apply
Senior Claims Specialist
Aon Corporation —Chelmsford
- Hybrid work
- Microsoft Word
Volunteer Legal Assistant / Work experience Assistant
Ranjha Law Chambers —London
- Full-time
- Customer service
- Computer literacy
- English
Quick apply
8d
Claims Fraud Team Lead
marshmallow —London
- Full-time
- Hybrid work
- Team management
- Recruiting
- Leadership
Head of Claims
Ergo UK Specialty Limited —London
- Full-time
- Hybrid work
- Continuous improvement
- Leadership
- Life insurance
Quick apply
Repairer Support Team Leader
AutoProtect Group —Harlow
- £35,000 - £38,000 a year
- Full-time
- Microsoft Word
- Supervising experience
- Team management
- Free parking
- Store discount
Quick apply
Legal Disrepair Officer (12 Months Fixed Term Contract)
Southwark Council —London
- Full-time
- Organisational skills
3d
Professional Indemnity Claims Handler
Gallagher Bassett —London
- Full-time
- Remote
- Communication skills
Customer Operations Manager: Case Management
flatfair —London
- Hybrid work
- Team management
- Annual leave
9d
Team Leader
Chelmsford Star Co-operative Society —Sawbridgeworth
- £14.20 an hour
- Customer service
- Training & development
- Paid training
- Annual leave
Trust and Safety Associate
Artsy and Artnet —London
- £35,000 - £70,000 a year
- Full-time
- Hybrid work
- Communication skills
- Employee assistance programme
Team Manager (23458)
Barnardo's —Stratford
- £36,099 - £41,685 a year
- Monday to Friday
- Hybrid work
- Team management
- Annual leave
- Employee assistance programme
Working Supervisor
M Group —Stevenage
- £64,529 a year
- Civil engineering
- Quality control
- Leadership
- Annual leave
- Employee assistance programme
Claims Management Executive - Global & Specialty Claims
Aon Corporation —London
- Hybrid work
6d

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Claims Escalations Team Leader

AutoProtect Group -
Harlow

Quick apply

Job details

Permanent | Full-time
£37,000 - £40,000 a year

Benefits

Free parking
Store discount
Health & wellbeing programme
Cycle to work scheme
Company pension
Company events
Employee discount
Life insurance
On-site parking

Qualifications

Stakeholder collaboration
Stakeholder liaison
Process improvement
Insurance claims handling experience
Analysis skills
Team management
B2B
Customer support
Customer interaction
Communication skills
Negotiation

Full job description

Claims Escalations Team Leader

Department: Claims

About the role

We’re looking for an experienced Claims Escalations Team Leader to lead a specialist team handling high-value, complex and sensitive automotive Value-Added Product (VAP) claims.

This is a hands-on technical leadership role where you’ll oversee complex claim decisions, support escalated cases and use your technical and commercial judgement to deliver fair customer outcomes while effectively managing claims costs.

You’ll also coach and develop a team of specialist case handlers, ensuring consistently high standards of decision-making, quality and performance.

What you’ll be doing

Lead, coach and develop a team of specialist case handlers.
Oversee high-value, escalated and sensitive VAP claims.
Act as a specialist assessor for complex cases requiring senior review or escalation.
Provide technical guidance on complex and high-risk claims.
Ensure decisions are accurate, consistent and in line with policy terms and regulatory requirements.
Apply commercial judgement to balance fair customer outcomes with effective claims cost control.
Identify opportunities to reduce claims leakage and optimise claims spend.
Monitor claims trends, risks, cost drivers and operational performance.
Handle sensitive customer interactions and escalations professionally and empathetically.
Work closely with insurers, repairers, suppliers and senior internal stakeholders.
Manage team performance, quality assurance and development.
Support improvements to claims processes, controls and operational efficiency.

What we’re looking for

You’ll have:

Experience handling high-value or sensitive insurance claims.
Strong experience assessing complex claims and interpreting policy terms.
Strong analytical and problem-solving skills with sound commercial judgement.
Excellent stakeholder management skills, including experience working with senior stakeholders.
Strong B2B and B2C customer service experience.
Excellent communication and negotiation skills.
Strong attention to detail and risk awareness.
The ability to confidently manage sensitive and escalated situations.
Extensive knowledge of the automotive Value-Added Products (VAP) industry.
A strong understanding of claims governance and claims cost drivers.

Previous experience leading or managing a small team and knowledge of claims cost-containment strategies would be advantageous.

Our values

Stronger Together – One family
Bold – The courage to do what’s right
Respectful – Every interaction matters
Agile – Embrace change and use initiative
Make it happen – Own it with pride

If you’re an experienced automotive claims professional with the technical expertise and commercial judgement to handle complex cases and support a specialist team, we’d love to hear from you.

Apply today to join our Claims team.

Pay: £37,000.00-£40,000.00 per year

Benefits:

Company events
Company pension
Cycle to work scheme
Free parking
Health & wellbeing programme
Life insurance
On-site parking
Store discount

Experience:

vehicle technician: 2 years (preferred)

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

Refine Your Search

claims lead jobs in hatfield heath, ess

Claims Escalations Team Leader

Head of Claims

Commercial Lead Generator

Flight Trials Lead

Commercial Lead Generator

Head of Branch

Sr. Director Sports Partnerships EMEA

Senior Claims Specialist

Volunteer Legal Assistant / Work experience Assistant

Claims Fraud Team Lead

Head of Claims

Repairer Support Team Leader

Legal Disrepair Officer (12 Months Fixed Term Contract)

Professional Indemnity Claims Handler

Customer Operations Manager: Case Management

Team Leader

Trust and Safety Associate

Team Manager (23458)

Working Supervisor

Claims Management Executive - Global & Specialty Claims

I want to receive the latest job alerts for claims lead in hatfield heath, ess

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