Social work supervisor Work, Jobs in Hathersage, Dby (with Salaries)

Out of hours Contact Centre Supervisor
Metro Rod —Macclesfield
- £21,887 a year
- Part-time
- Management
- Supervising experience
- Organisational skills
- Free parking
- Annual leave
7d
Shift Supervisor
Norton —Sheffield
- Full-time
- Annual leave
- Employee discount
Quick apply
8h
Clubhouse Manager
Prestbury Golf Club Ltd —Macclesfield
- £34,000 - £36,000 a year
- Weekend availability
- Hospitality
- Bar
- Management
- Flexible schedule
- Sick pay
Quick apply
3d
PGR Support Oﬀicer
University of Sheffield —Sheffield
- £27,319 - £33,951 a year
- Full-time
- Hybrid work
- Customer service
- IT
- School
- Annual leave
- Employee discount
13d
Shift Supervisor
Moorlands —Dronfield Woodhouse
- Full-time
- Annual leave
- Employee discount
Quick apply
3d
Supervisor
The White Company —Meadowhall
- Leadership
- Employee discount
9d
Cover Supervisor
E-ACT Parkwood Academy —Sheffield
- £22,858.04 - £25,152.73 a year
- School
- Annual leave
- Employee assistance programme
Team Leader - Order Fulfilment
Butternut Box —Worksop
- Weekend availability
- Organisational skills
- In-person
- Leadership
- Employee assistance programme
- Employee discount
Quick apply
6d
Shop Manager - Buxton
Scope —Buxton
- £25,172.40 a year
- Weekend availability
- IT
- Annual leave
- Employee discount
12d
Cover Supervisor
St Philip Howard Catholic Voluntary Academy —Glossop
- £25,989 - £27,254 a year
- School
- Employee assistance programme
7d
Supervisor
Champneys Mottram Hall —Wilmslow
- Full-time
- Supervising experience
- Resort
- Free parking
- Annual leave
Quick apply
7d
Lunchtime Supervisor
Waverley Academy —Doncaster
- £24,796 - £25,185 a year
- Part-time
- Childcare
- English
- Working with children
4d
Line Leader / Packing Team Leader
Butternut Box —Worksop
- Weekend availability
- Organisational skills
- In-person
- Leadership
- Employee assistance programme
- Employee discount
Quick apply
6d
Jeopardy Supervisor
Equans —Rotherham
- Full-time
- Analysis skills
- Contracts
- Communication skills
- Annual leave
- Employee assistance programme
Field Care Supervisor
iBC Healthcare —Sheffield
- £14.95 an hour
- Full-time
- Driving
- Travel
- Care plans
- Paid training
- Annual leave
Quick apply
6d
Complaints Handler - Maternity Cover
Metro Rod —Macclesfield
- £27,839 a year
- Full-time
- Organisational skills
- Communication skills
- Free parking
- Annual leave
7d
Midday Supervisor
Outwood Grange Academies Trust —Chesterfield
- £4,919.91 a year
- 8 hour shift
- School
- Free parking
- Employee assistance programme
Retail Security Officer
OCS Group —Chesterfield
- £13.10 an hour
- Weekend availability
- Communication skills
Quick apply
Cover Supervisor
The Barlow RC High School —Manchester
- £24,981.45 - £27,582.75 a year
- Full-time
- Working with children
- IT
- Communication skills
- Free parking
- Health & wellbeing programme
Quick apply
6d
Supervisor - Padel Club
padel bonito —Sheffield
- £13.21 an hour
- Part-time
- Hospitality
- Bar
- Social media management
- Free parking
- Employee discount
Quick apply
9d

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Out of hours Contact Centre Supervisor

Metro Rod -
Macclesfield

Apply Now

Job details

Permanent | Part-time
£21,887 a year
7 days ago

Benefits

Free parking
Additional leave
Cycle to work scheme
Annual leave
Company pension
Employee assistance programme
Employee discount

Qualifications

Management
Supervising experience
Organisational skills
Leadership
Communication skills

Full job description

Ou t of hours (OOH) Contact Centre Supervisor
Metro Rod LTD
Full time, permanent
30 hours per week
£21,887 per year pro-rata

Metro Rod work with the likes of Equans, Amey, Aldi, Mitie, Greggs, McDonalds, Wetherspoons and many more in the FM, Social Housing, Property Management, Retail, Industrial and Leisure sectors. Despite having been around for over 40 years, we are a fast-growing and dynamic business and part of an ever-expanding group Franchise Brands.

Founded in 1983, Metro Rod and its sister company Metro Plumb are leading providers of drain clearance and maintenance services delivered on a largely reactive basis. The services are provided by over 60 franchisees with geographical coverage across the UK. We’ve been clearing and unblocking drains for more than thirty years and we’re proud of our reputation for quality service and customer satisfaction. Major companies and leading high street names trust us to deal with all their regular drain maintenance, and we’ll bring the same high standards of service to tackle your drain blockage.

Within the Waste & Water Services Division of Franchise Brands, is also Willow Pumps and Filta. Two expanding businesses that focus on sewage pumps and commercial kitchen solutions. Together, the brands provide a complete one-stop shop for keeping water and waste flowing.

Main Purpose of the Role :

The Out of Hours Contact Centre Supervisor is responsible for leading and developing the Weekend, Evening and Night Contact Centre teams, ensuring the delivery of exceptional customer service and operational performance outside of standard business hours.

The role provides direct supervision, coaching and support to Out of Hours agents while maintaining ownership of service delivery, customer experience, productivity and quality standards.

What does it entail?

Key Responsibilities

Take full ownership of Out of Hours service delivery.
Lead, motivate and develop the Weekend, Evening and Night teams.
Monitor live service levels and take proactive action to maintain performance targets.
Manage resource allocation and workload distribution across Out of Hours operations.
Act as the primary escalation point for operational issues occurring Out of Hours.
Ensure emergency and reactive customer requirements are managed effectively.
Conduct coaching sessions, performance reviews and quality monitoring.
Manage escalated customer contacts and complaints where required.
Drive continuous improvement initiatives across service, quality and productivity.
Participate in the management on-call rota and support major incidents and escalations.

Key Accountabilities

Weekend, Evening and Night team performance.
Achievement of Out of Hours service level targets.
Team productivity and efficiency.
Quality assurance standards.
Escalation management and operational continuity.

What do we look for?

Previous supervisory or team leadership experience within a contact centre environment.
Strong coaching and people management skills.
Experience managing performance against KPIs.
Excellent communication and interpersonal skills.
Ability to make decisions under pressure.
Customer-focused mindset.

Personal Attributes

Leadership and accountability.
Resilience and adaptability.
Strong organizational skills.
Calm decision-making under pressure.
Positive and proactive attitude.
Commitment to delivering exceptional customer service.

What do you get?

25 days annual leave – plus bank holidays
Royal London, Company Pension
Group Life Assurance
Additional Paid Leave / Special Leave
Cycle to Work Scheme
Free Eye Tests / Subsidy for Glasses
Free Standard Parking
Employee Assistance Programme
Occupational Health Support
Employee Discounts Platform - Mintago

We are an equal opportunities employer. We welcome applications from all suitably qualified individuals regardless of age, disability, gender identity, marriage or civil partnership status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation.

Out of hours Contact Centre Supervisor

Macclesfield, Cheshire,

SK10 2XF

£21,887 per year plus benefits

Permanent - Part-time

Posted 6 days ago

Closing date: 06/07/2026

Job reference: GR1594720MacOOHCCS

Quick Apply

Out of hours Contact Centre Supervisor

Macclesfield, Cheshire,

£21,887 per year plus benefits

Apply Now

Refine Your Search

social work supervisor jobs in hathersage, dby

Out of hours Contact Centre Supervisor

Shift Supervisor

Clubhouse Manager

PGR Support Oﬀicer

Shift Supervisor

Supervisor

Cover Supervisor

Team Leader - Order Fulfilment

Shop Manager - Buxton

Cover Supervisor

Supervisor

Lunchtime Supervisor

Line Leader / Packing Team Leader

Jeopardy Supervisor

Field Care Supervisor

Complaints Handler - Maternity Cover

Midday Supervisor

Retail Security Officer

Cover Supervisor

Supervisor - Padel Club

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