Regional Operations Director
Closing Date - 31st July 2026
Shortlisting Candidates - Week 1-2, August
Interviews - Early September
At Student Roost, our people are central to bringing our vision of creating Safe Spaces, Meaningful Connections and Remarkable Experiences to life. As Regional Director, you will lead a portfolio of properties, inspire high-performing teams and drive strong operational and financial performance across your region.
This is a senior leadership role with full accountability for regional performance, including commercial delivery, operational excellence, customer experience, people leadership and stakeholder engagement. You will use insight, market knowledge and sound judgement to maximise performance, build strong partnerships and deliver a consistently high-quality resident experience.
You will also act as a visible senior leader across the business, contributing to wider strategic priorities and building credible relationships with executive stakeholders, partners and investors.
KEY ACCOUNTABILITIES:
HEALTH, SAFETY & COMPLIANCE
- Top of your agenda at all times; practice an unrelenting approach to safety and welfare by adherence to any and all safety policies and processes.
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Develop an understanding for all statutory and legal accountabilities we hold; furthermore, ensure that our teams understand why we perform such duties and encourage an environment where safety and welfare is never overlooked.
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Create an environment whereby all team members feel confident and comfortable in raising any concerns about our properties or our practices as it relates to Health, Safety and welfare.
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Ensure compliance with all statutory, regulatory and institutional requirements and recommend best practice.
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Ensure appropriate performance management of external parties, contractors, consultants and other service providers.
Conduct regular audits and inspections to maintain quality and compliance
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- Act as custodian for the Student Roost product, driving service excellence through your teams ensuring a culture of service lives in the DNA of every team member in our business
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Deliver a safe, well-maintained and clean home for every resident that lives with us
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Work closely with our university partners, agencies and the community to support the needs and wellbeing of our students
- Manage properties that deliver a strong sense of community, creating opportunities for our students to create meaningful connections
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Ensure each property is a supportive environment which prioritises the emotional welfare of the students that live with us.
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Demonstrate a relentless focus on customer retention, working through your teams to ensure our customers renew with us
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Grow the reputation of the Student Roost brand to ensure we are always the number one brand recommended by residents, Universities, agents and University partners.
- Support the Greystar team on setting the accretive capex strategy.
Assist the Greystar team on the data required for reporting to Investors (where applicable).
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- Play a full role as a leader in the business by demonstrating inspirational leadership
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Work with the People Director to refine the organisational design and role definitions throughout our property and city teams to ensure we deliver on all business KPIs in a cost- effective model
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Focus on retention of our people through the delivery of meaningful career paths and a values-led [, high performing] culture
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Drive high levels of colleague engagement within your region by recruiting and retaining a strong values-led management team, by ensuring (two-way) communication channels are effective and efficient and that team feedback is prioritised and responded to.
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Drive a growth mindset in your teams, equipping them with training and tools to do their jobs and coaching/development to build their skills
- Provide challenging and supportive line-management to your teams
- Understand the local markets in your region to stay ahead of the game; allowing us to be agile in our sales approach [and outperform our competitors]
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Track competitor performance (rates and occupancy)
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Work alongside the Finance Director and Senior Leadership Team to deliver the annual budget setting process.
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Support the Revenue Director and Senior Director, Property Services in the annual revenue and customer offer setting process.
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Bring a creative, entrepreneurial approach to driving revenue throughout the year including Lavanda, summer groups, language schools and other business development opportunities
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Seek out areas for ancillary income and value add opportunities.
- Drive revenue performance through dynamic pricing and optimal leasing to maximise gross rental income.
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Focus on minimising overall cost of acquisition through the correct balance of agent referrals, University partnerships and customer retention
- Deliver NOI performance through a laser-sharp focus on all operational costs whilst never impacting on customer safety, welfare and experience.
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Work with the Senior Procurement Manager to leverage the scale benefits of a nationwide portfolio.
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Work alongside the SLT to drive the ESG agenda, in particular reducing energy consumption and improving energy efficiency across your properties
- Directly accountable for all aspects of operational and financial performance in your region and delivering on budgeted NOI.
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Ensure the Operational business is agile enough to absorb further acquisition and development opportunities.
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Constantly look to innovate and grow the Student Roost brand platform through supporting the delivery of product, systems and process enhancements
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Prepare and present regular reporting to SLT on regional performance
PERSON SPECIFICATION
Leadership: Demonstrated ability to lead, inspire, and develop high-performing teams.
Communication: Excellent interpersonal, verbal, and written communication skills.
Financial Acumen: Strong understanding of financial principles and the ability to manage budgets effectively. Strength in maximising NOI from assets.
Customer Service: Commitment and ability to deliver exceptional customer service and enhance the student experience.
Operational Management: Expertise in managing day-to-day operations, including maintenance, health and safety, and facilities management. Demonstrating an ability to drive process and compliance adherence.
Sector Experience: Senior-level experience within the PBSA sector, with responsibility for leading multi-site operations across PBSA, BTR and hospitality environments. Proven experience managing a regional portfolio with turnover of £30m£50m.
Executive Stakeholder Management: Experience building and maintaining credible relationships with executive-level stakeholders, partners and investors.
Interpersonal skills: Ability to build and maintain strong relationships with internal and external stakeholders
Strategic thinking: Ability to think strategically and develop long-term plans
Adaptability: Flexibility to adapt to changing circumstances and manage multiple priorities
Analytical Skills: Strong analytical and problem-solving abilities
Innovation: Creativity and openness to new ideas and approaches.
Please note that as part of our safety first culture, this role is subject to requiring a Basic DBS check as part of our pre-employment checks.
