Reservations manager Work, Jobs in Hatton, War (with Salaries)

Head of Hotel & Spa Front of House
Ardencote —Warwick
- £45,000 a year
- Weekend availability
- Hospitality
- Hotel
- Guest services
- Free parking
- Employee assistance programme
Quick apply
7d
Contact Centre Operations Manager
Hiddenwell - Head Office —Moreton-In-Marsh
- £42,000 a year
- Full-time
- Hospitality
- Microsoft Excel
- Sales
- Free parking
- Employee assistance programme
Quick apply
3d
Reservations Manager
Dalata —Birmingham
- Full-time
- Hotel
- Communication skills
- Employee assistance programme
3d
Reservations and Events Manager
Valor Hospitality —Coventry
- £15.38 an hour
- Hospitality
- Customer service
- Hotel
- Employee assistance programme
- Employee discount
Quick apply
Quality & Performance Manager
Kew Green Hotels - Commercial Hub —Rugby
- From £38,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Office
- Employee assistance programme
- Employee discount
Quick apply
5d
Senior Hotel Guest Services Manager
NAM Rentals and Integrated Services —Birmingham
- £5,000 - £5,500 a month
- Full-time
- Hospitality
- Hotel
- Supervising experience
Quick apply
Receptionist
Billesley Manor Hotel & Spa —Alcester
- £12.71 an hour
- Hospitality
- Customer service
- Hotel
- Employee assistance programme
- Employee discount
Quick apply
7d
General Manager
Moody's —Stourbridge
- £36,000 - £40,000 a year
- Weekend availability
- Hospitality
- Bar
- Management
- Employee discount
Quick apply
6d
Graduate Management Trainee - Banbury / Bicester
Enterprise Mobility —Banbury
- Full-time
- Sales
- Customer service
- Bachelor's degree
Deputy General Manager- New Opening
Baresca Tapas Family —Sutton Coldfield
- £33,000 - £44,000 a year
- Full-time
- Hospitality
- Bar
- Leadership
Quick apply
Night Manager
Providence Hotels —Daventry
- Weekend availability
- Hospitality
- Customer service
- Hotel
- Employee discount
Quick apply
12d
Senior Business Travel Consultant - Overnights (Fri-Mon)
Perk —Birmingham
- Full-time
- Bar
- English
- In-person
- Relocation assistance
- Annual leave
Senior Business Travel Consultant - Remote
Perk —Birmingham
- Full-time
- Bar
- English
- In-person
- Relocation assistance
- Annual leave
General Manager
MAD MONKEY PTE. LTD. —Birmingham
- Full-time
- Hospitality
- Hotel
- Maths
Quick apply
Food and Beverage Duty Manager
The Wood Norton —Evesham
- From £14 an hour
- Weekend availability
- Bar
- Customer service
- Hotel
- Free parking
Quick apply
10d
Sales Executive
Dacy.ai —Solihull
- £24,420 - £45,000 a year
- Full-time
- Hospitality
- Sales
- Hotel
- Free parking
Quick apply
7d
Hotel Receptionist
The Townhouse —Sutton Coldfield
- £10.00 - £12.21 an hour
- Full-time
- Bilingual
- Hospitality
- Hotel
- Free parking
- Employee discount
Quick apply
3d
Talent Acquisition Advisor
Cushman & Wakefield —Birmingham
- Leadership
Quick apply
Night Team Member (30 hrs)
Four Points Flex by Sheraton Birmingham Jewellery Quarter —Birmingham
- £12.71 an hour
- Part-time
- Bilingual
- Hospitality
- Customer service
Quick apply
14d
Operations Assistant
Haus Birmingham —Birmingham
- £13 an hour
- Weekend availability
- Hospitality
- Customer service
- English
- Free parking
- Paid training
Quick apply

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Head of Hotel & Spa Front of House

Ardencote
Warwick

Quick apply

Job details

Full-time
£45,000 a year
7 days ago

Benefits

Free parking
Company pension
Employee assistance programme
Employee discount
Referral programme

Qualifications

Hospitality
Guest services
Hotel experience

Full job description

Head of Hotel & Spa Front of House

Location: Ardencote Manor, Warwickshire
Reports to: General Manager

Lead Exceptional Guest Experiences in a Luxury Hospitality Environment

Are you a passionate hospitality leader with a talent for delivering outstanding guest experiences? Do you thrive in a fast-paced environment where no two days are the same? We are seeking an experienced and inspiring Head of Hotel & Spa Front of House to lead our Front of House teams and ensure every guest enjoys a seamless and memorable journey from arrival to departure.

This is a fantastic opportunity to join a luxury hotel and spa operation, where exceptional service, team development, and operational excellence are at the heart of everything we do.

The Role

As Head of Hotel & Spa Front of House, you will oversee all front-facing operations across both the hotel and spa. You will be responsible for leading and developing a high-performing team, driving guest satisfaction, maximising revenue opportunities, and ensuring operational efficiency across all areas of reception and guest services.

Working closely with the General Manager and other department heads, you will play a key role in shaping the guest experience while maintaining the highest standards of service and professionalism.

Key Responsibilities

Guest Experience & Service Excellence

Leading and inspiring the Hotel and Spa Reception teams to deliver exceptional guest service
Ensuring smooth and efficient guest arrivals, departures, and reservation processes
Managing guest feedback, enquiries, complaints, and special requests professionally and proactively
Developing personalised service initiatives that enhance guest loyalty and satisfaction
Building strong relationships with repeat guests and VIP clientele

Spa & Hotel Operations

Coordinating hotel and spa services to create a seamless guest journey
Overseeing spa reservations and scheduling alongside hotel occupancy requirements
Collaborating with Spa Management to maintain exceptional service standards and presentation
Monitoring daily operations, guest flow, staffing levels, and service delivery

Leadership & Team Development

Recruiting, training, coaching, and developing a high-performing Front of House team
Conducting regular performance reviews, appraisals, and development plans
Creating a positive, engaging, and collaborative working environment
Ensuring all team members adhere to company standards, policies, and uniform requirements
Driving team engagement through regular communication, training, and recognition initiatives

Commercial & Financial Performance

Maximising revenue through effective room and spa booking management, upselling, and yield management
Monitoring front-of-house budgets, payroll, utilisation, and financial performance
Producing accurate reports and forecasts to support business objectives
Ensuring compliance with company procedures relating to purchasing, stock, cash handling, and debtor management

Quality, Compliance & Continuous Improvement

Maintaining the highest standards of health, safety, hygiene, and operational compliance
Analysing guest feedback from platforms such as Revinate, TripAdvisor, and Mystery Shopper reports
Implementing improvements based on guest insights and operational performance
Reviewing and enhancing SOPs and operational procedures to support continuous improvement

About You

We are looking for an experienced hospitality professional who combines operational excellence with a genuine passion for guest service.

Essential Skills & Experience

Have a minimum of 5 years' experience in hotel, resort, or luxury hospitality operations
Have at least 2 years' experience in a management or supervisory role
Have an exceptional understanding of hotel front office operations and spa reception management
Have proven ability to lead, motivate, and develop high-performing teams
Have excellent communication, organisational, and problem-solving skills
Have experience working with hotel PMS systems such as Opera, Mews, or similar platforms
Have commercial awareness with experience managing budgets and driving revenue performance

Personal Attributes

Be passionate about delivering exceptional guest experiences
Be professional, approachable, and highly organised
Be calm and decisive under pressure
Be detail-oriented with a proactive approach
Have exceptional leadership presence with the ability to inspire others

Additional Information

Full-Time - 45 hours per week
Working on a 5 out of 7-day rota, demonstrating flexibility to meet business requirements, including availability to work evenings, weekends, and bank holidays as required
£45,000 per annum
Applicants must have the legal right to work in the UK at the time of application and throughout their employment. Please note that we are unable to offer visa sponsorship now or in the future for this position

What We Offer

Complimentary Spa Day on work anniversaries at any of our company spas
Complimentary use of leisure and spa facilities
Access to the Employee Assistance Program
30% discount on overnight stays and spa days
Discounts on food, drink and retail across our venues
Pension scheme
Free Parking
Refer-a-Friend scheme
Excellent Induction and training programme
Perkbox Online benefits and discounts
On-line Doctor support (appointments/prescriptions)
A fun, supportive and inclusive work environment with loads of development opportunities

If you are ready to lead a dedicated team and play a pivotal role in creating unforgettable guest experiences, we would love to hear from you.

Apply today and become part of our exceptional hospitality journey.

INDFOH

Quick apply

Refine Your Search

reservations manager jobs in hatton, war

Head of Hotel & Spa Front of House

Contact Centre Operations Manager

Reservations Manager

Reservations and Events Manager

Quality & Performance Manager

Senior Hotel Guest Services Manager

Receptionist

General Manager

Graduate Management Trainee - Banbury / Bicester

Deputy General Manager- New Opening

Night Manager

Senior Business Travel Consultant - Overnights (Fri-Mon)

Senior Business Travel Consultant - Remote

General Manager

Food and Beverage Duty Manager

Sales Executive

Hotel Receptionist

Talent Acquisition Advisor

Night Team Member (30 hrs)

Operations Assistant

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