Customer support & client services managers Work, Jobs in Havant, Ham (with Salaries)

Ticket Office Team Leader
The Goodwood Estate —Chichester
- £26,600 - £28,000 a year
- Weekend availability
- Customer service
- Microsoft Office
- Supervising experience
8d
Service Centre Helpdesk Manager
KBS Maritime Ltd —Portsmouth
- £40,000 - £44,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Customer service
- Free parking
- Employee discount
4d
Customer Service Supervisor - Sales
Jewson —Southampton
- Full-time
- Customer service
12d

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customer support & client services managers jobs near havant, ham

Ticket Office Team Leader

The Goodwood Estate -
Chichester

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Job details

Permanent
£26,600 - £28,000 a year
8 days ago

Qualifications

Customer service
Microsoft Office
Supervising experience
Organisational skills
Leadership
Communication skills

Full job description

Our Ticket Office sits at the heart of our world‑famous Events - a fast‑paced, fun and highly collaborative environment where no two days are the same. We’re looking for a Ticket Office Team Leader to help guide, support and inspire our brilliant team of Ticket Office Executives as we deliver exceptional experiences for every guest.

About the role

As our Ticket Office Team Leader, you'll play a central role in developing a team of around 26 Executives, creating a positive, supportive and high‑performing culture. You’ll coach individuals, monitor performance, analyse data and champion continuous improvement, ensuring we always deliver outstanding service across inbound sales, customer queries, outbound engagement and key operational tasks.

You’ll work closely with the Ticket Office Manager and wider internal teams to ensure the smooth and successful delivery of ticketing operations throughout the year - including providing support during our flagship Events.

If you thrive in a vibrant environment, love developing people and enjoy finding opportunities to make things even better, this is the perfect next step.

What you’ll do

Lead, coach and motivate the Ticket Office team
Monitor performance and provide regular insights and reporting
Assess call quality and deliver constructive, engaging feedback
Identify development needs and support growth through meaningful coaching
Keep Knowledge Hub and training materials up to date
Build strong relationships with internal stakeholders
Drive continuous improvement and champion a “can‑do” culture
Support onsite delivery during Event season

What you’ll bring

Experience supervising or leading a team
Proven ability to coach and develop individuals
Confidence analysing data to identify trends and opportunities
Creative problem‑solving with a focus on improvement
Strong communication and customer service skills
Excellent organisational and prioritisation skills
A positive, friendly, “can‑do” attitude
Flexibility to work weekends during peak sales periods and Event season
Proficiency in Microsoft Office 365

What you’ll get

Free event tickets
Group Performance Share scheme
The opportunity to work in an energetic, supportive and truly unique environment

Apply Now

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customer support & client services managers jobs in havant, ham

Ticket Office Team Leader

Service Centre Helpdesk Manager

Customer Service Supervisor - Sales

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