Service desk Work, Jobs in Haverhill, Eng (with Salaries)

Warehouse IT Support Analyst (1 year FTC)
Jellycat —Haverhill
- Windows
- Microsoft Office
- In-person
IT Technician - Bury St Edmunds Cluster
Unity Schools Partnership —Haverhill
- £27,254 - £29,540 a year
- Full-time
- Travel
- Computer networking
- Organisational skills
ICT Service Desk Analyst
BUUK Infrastructure —Bury St. Edmunds
- From £31,519 a year
- Hybrid work
- Computer networking
- IT
14d
Facilities Helpdesk Operative
Sec2 Security Limited —Bury St. Edmunds
- From £26,624 a year
- Full-time
- CRM software
- Microsoft Outlook
- Windows
- Health & wellbeing programme
Quick apply
Junior IT Support Engineer – MSP Helpdesk - Full Time
Eipsys Limited —Chelmsford
- £26,000 - £28,000 a year
- Full-time
- Hybrid work
- Google Suite
- Microsoft Outlook
- Customer service
- Free parking
Quick apply
3d
IT Service Desk Analyst
Hexcel Corporation —Duxford
- Full-time
- Customer service
- Windows
- Analysis skills
Information Technology/Assurance (IT/IA) Specialist Ill - Lakenheath, UK
General Dynamics Information Technology —Lakenheath
- £107,744 - £110,400 a year
- Bachelor's degree
- Travel
- No travel
Customer Care Coordinator
Public Library of Science —Cambridge
- £24,000 - £26,000 a year
- Remote
- CRM software
- Customer service
- Salesforce
Data Operations Officer
Alzheimer's Research UK —Cambridge
- £32,000 a year
- CRM software
- Microsoft Excel
- Salesforce
- Sick pay
2d
ICT User Support Engineer
Bedfordshire Fire and Rescue Service —Cambourne
- £35,412 - £38,220 a year
- Full-time
- Hybrid work
- Customer service
- Military
- Microsoft Office
- Free parking
- Flexitime
12d
Hire & Sales Coordinator
GAP Group —Bury St. Edmunds
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Customer service
- Annual leave
2nd Line IT Engineer
Solus Accident Repair Centres —Stansted
- £29,000 - £39,000 a year
- Full-time
- Azure
- IT
- Employee discount
8d
1st Line IT Engineer
Solus Accident Repair Centres —Stansted
- £26,000 - £32,000 a year
- Full-time
- Azure
- Employee discount
13d
IT Support Engineer
Solus Accident Repair Centres —Stansted
- £26,000 - £32,000 a year
- Full-time
- Azure
- Employee discount
8d
Apprentice IT Technician
TKAT (The Kemnal Academies Trust) —Debden
- £15,434.32 a year
- Full-time
- Travel
- IT
- Leadership
12d
Hire and Sales Coordinator
GAP Group —Bury St. Edmunds
- Full-time
- Microsoft Outlook
- Sales
- Customer service
12d
Service Desk Analyst
Care UK —Colchester
1d
IT Workplace Specialist
Mettler Toledo —Royston
- Windows
- Travel
- SharePoint
- Annual leave
Receptionist
NAB-Jones Lang LaSalle Services —Cambridge
- Full-time
- Hospitality
- Microsoft Outlook
- Customer service
Quick apply
IT Support Analyst Apprentice
The Delta Group —Bishop's Stortford
- Hospitality
- Customer service
- Microsoft Office
Quick apply
7d

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Warehouse IT Support Analyst (1 year FTC)

Jellycat
Haverhill

Apply Now

Job details

Fixed term contract

Qualifications

Windows
Microsoft Office
ITIL
IT support
Mobile device management
Mac OS
Communication skills
Intune

Full job description

For a quarter of a century, the Jellycat family have brought joy, wonder and playful fun to people of all ages, in every part of the world. Utterly original and in a class of their own, they are currently among the most loved and collected toys of their kind. How has this gentle tribe endeared themselves to so many? Perhaps it is their whimsical expressions. Or the deliciously soft fabrics. Or the beautiful way in which they sit in your hand. Whatever it is, there is something magical and unmistakeable about each one of them.

The purpose is to provide business continuity by performing timely on-site resolutions to a wide range of hardware and desktop issues that cannot always be effected remotely. Specifically, to the Jellycat Warehouse.

You'll be;

Providing IT support across desktop environments, warehouse systems, business applications and mobile computing, minimising disruption to business operations.
Driving the creation, continual improvement and governance of knowledge sharing between the business and the Service Desk.
Delivering timely on-site support, maintaining high standards of customer service and identifying and addressing training needs where required.
Monitoring the IT Service Management (ITSM) toolset and respond to escalations from the Service Desk, including task allocation and clear communication of urgency and impact.
Working closely with on-site users to diagnose and resolve break/fix issues, ensuring rapid resolution or appropriate escalation.
Identifing incident trends, investigate root causes and develop effective solutions, leveraging internal expertise and engaging third-party support or consultants where necessary.
Performing daily operational and mandatory checks, including reviewing supplier reports, backup routines and key system performance metrics.
Carrying out hardware and software imaging, configuration, deployment, migration, maintenance and ongoing support.
Providing guidance and mentoring to junior team members, supporting their technical development, knowledge sharing and confidence in delivering IT support.

You'll have;

Experience in Tier 1 IT support within a retail or e-commerce environment (desirable), supported by relevant certifications where possible.
Experience supporting business systems such as SAP Business One or Microsoft Dynamics 365 (desirable).
Strong communication skills, with the ability to engage effectively with colleagues at all levels.
Understanding ITIL principles; ITIL v4 Foundation certification is advantageous.
Proven experience supporting remote workers while maintaining high levels of engagement and productivity.
Strong knowledge of Microsoft Windows 11 and Microsoft Office applications; familiarity with macOS is advantageous.
Experience administering MDM solutions such as Microsoft Intune, JAMF, or NinjaOne.
Familiarity with remote support tools and methods.
Ability to research technical issues using internal and public resources and implement effective solutions.
Experience supporting a wide range of devices, including mobiles, desktops, tablets, EPOS systems, printers, and scanners.
Basic understanding of infrastructure / networking concepts.
Ability to work independently and collaboratively as part of the team to resolve issues and deliver projects.
Ownership and accountability for assigned tasks, including those forming part of wider project lifecycles.
Contributing positively to a collaborative team culture, with a willingness to share ideas, take on varied responsibilities and support wider team objectives.
Demonstrating strong problem-solving skills, with the ability to make timely decisions within remitting and escalating where appropriate.
Taking a proactive approach to personal development, including self-learning and identifying formal training opportunities.
Supporting and driving change, applying appropriate levels of governance while working at a pace suited to a fast-moving business.

Apply Now

Refine Your Search

service desk jobs in haverhill, eng

Warehouse IT Support Analyst (1 year FTC)

IT Technician - Bury St Edmunds Cluster

ICT Service Desk Analyst

Facilities Helpdesk Operative

Junior IT Support Engineer – MSP Helpdesk - Full Time

IT Service Desk Analyst

Information Technology/Assurance (IT/IA) Specialist Ill - Lakenheath, UK

Customer Care Coordinator

Data Operations Officer

ICT User Support Engineer

Hire & Sales Coordinator

2nd Line IT Engineer

1st Line IT Engineer

IT Support Engineer

Apprentice IT Technician

Hire and Sales Coordinator

Service Desk Analyst

IT Workplace Specialist

Receptionist

IT Support Analyst Apprentice

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