WHO ARE TAP CXM
Tap CXM is a customer experience management consultancy helping enterprise brands to build more mutually valuable relationships with their customers. By providing marketers with customer-centric strategic and technical consulting, implementation expertise and ongoing support services, we help them reduce operational costs, improve customer experience and increase revenue.
ROLE, KEY DUTIES AND RESPONSIBILITIES
The Marketo Consultant will play a key role in helping clients implement Marketo from scratch, integrate it with their CRM system, and help set up programs and capabilities.
The day-to-day responsibilities include:
· Working with a team to implement marketing automation programs and processes, with industry best practices and recommendations.
· Understanding the client landscape associated with cross-channel strategy and execution.
· Collaborating with technical resources and architecture to define a solution.
· Conducting discovery, design, and implementation phases for Marketo projects focusing on driving B2B marketing and sales automation excellence.
· Leading meetings and workshops with clients. This includes understanding the as-is and to-be, design sessions and documentation to enable solution development.
· Advising clients on Marketo integration with their CRM system and assist in the integration of additional platforms.
· Driving user adoption and support the client on organisation-wide change management.
· Providing insights from industry experience to help guide clients on how to evolve and develop their Marketo implementation.
THE IDEAL CANDIDATE
The following traits, skills and experience are sought:
· Marketo experience with demonstrable success in delivering integrated solutions that may include content management, digital marketing, and/or marketing analytics services.
· Experience developing custom integrations with Marketo using APIs.
· Developing templates in Marketo for emails and landing pages and familiar with Marketo velocity script.
· Strong technical experience with HTML, CSS, JavaScript, API integration.
· Experience working on a new implementation of Marketo.
· Experience providing Business Consultancy and/or Technical Consultancy on Marketo projects.
· Good knowledge of the Marketo platform and experience working on CRM integration with Salesforce.
· Experience building programs in Marketo.
In addition, the following traits, skills and experience are desirable (but not essential):
· Ability to manage end-to-end delivery projects.
· Marketo Certified Expert credential.
· Previous Salesforce CRM experience (using the platform) is desirable.
· Good communication skills; with ability to articulate ideas, problems and technical solutions in a way that non-technical people can understand.
· Ability to build rapport with clients.
· Enjoy working in a team, where you can listen, contribute ideas and constantly learn.
WHAT WE CAN OFFER
· A competitive salary linked directly with experience.
· Profit-based company bonus scheme; If TAP is successful, we want to directly share this with the team that makes it happen.
· Fully funded private healthcare.
· 25 days holiday each year, plus bank holidays.
· Holiday buy and sell scheme.
· Company pension scheme.
· Wellbeing programme, including an activity reward programme
· A free smart watch to meet those activity goals.
· Monthly team lunches and evening social events.
· Free office gym.
· We operate a number of other benefit schemes that include, cycle to work, childcare vouchers, online training and a travel card loan scheme.
· Hybrid and flexible working opportunities.
· Professional development opportunities and ongoing training in CXM technologies.
The office is based in Southwark, walking distance from Southwark, Waterloo, Borough and Lambeth North. Working hours are 9:00am until 5:30pm but in truth some days will be long, some days will be short, but all days will be rewarding.
We value diversity in identity, experience, and thought, and actively create a culture of inclusivity across our company and the work we do with clients, partners and suppliers. We aim to maintain a positive workplace environment and encourage our employees to bring their best and most authentic selves to work every day.
All applicants must have rights to work in the UK and be willing to undertake the relevant pre-employment screening checks should your application be successful.
Job Types: Full-time, Permanent
Pay: £55,000.00-£70,000.00 per year
Benefits:
- Bereavement leave
- Casual dress
- Company events
- Company pension
- Cycle to work scheme
- On-site gym
- Private medical insurance
- Sick pay
Work Location: Hybrid remote in London SE1 8HP
