Operations Administrator
Location: St Boswells
Reporting to: Sales & Operations Director
Operations Administrator (HNC Required)
A role for someone who notices the small things, thinks before they speak, and quietly keeps the whole operation running like clockwork — with the occasional blog post to share what’s happening behind the scenes.
About the Role
As our Operations Administrator, you’ll be the calm, friendly first point of contact for new and existing customers — whether over the phone, across the counter, or occasionally through a short blog update. You’ll greet everyone with warmth, efficiency and genuine helpfulness, guiding them to the right products with confidence and care.
You’ll take ownership of every interaction, ensuring each query is handled thoroughly and brought to a satisfying conclusion. From administrating sales orders to liaising with our delivery team, you’ll be the steady, detail‑focused presence that keeps everything running smoothly.
And because we love showing the world what we do, you’ll also help create light‑hearted blog content that highlights our products, our people, and the everyday magic of keeping workplaces spotless. This suits someone who enjoys thoughtful, planned writing rather than high‑energy performance — someone who brings a grounded, observant perspective to storytelling.
Minimum Education Requirement
- HNC qualification required — ideally in Business, Administration, Marketing, Communications or a related field
- This ensures you have the organisational, analytical and communication foundations needed to thrive in a fast‑paced operational environment
Your Creative Side
You’ll help us bring our brand to life by:
- Writing short behind‑the‑scenes blogs that show customers what happens day‑to‑day
- Creating thoughtful social media posts that highlight products, team moments and customer stories
- Capturing warehouse and delivery snippets to inspire blog content
- Editing simple visuals to accompany your posts
This part of the role is designed to be enjoyable, creative and confidence‑building — perfect for someone who prefers structured creativity over spontaneous performance.
Principal Accountabilities
- Building and developing customer relationships to increase account value and business revenue
- Creating accurate sales orders, passing them to the delivery team and preparing precise invoices
- Managing existing customers and suggesting helpful additional products
- Handling telephone orders efficiently and with exceptional accuracy
- Liaising with the warehouse team to ensure smooth daily operations
- Supporting the sales team with reports, figures and CRM updates
- Proactively contacting customers to strengthen relationships and identify needs
- Monitoring customer activity and reaching out when contact lapses
- Representing the business both over the phone and face‑to‑face
Knowledge, Skills & Experience
- Excellent customer service — treating the customer as king
- Highly organised approach to every task
- Exceptional attention to detail even under pressure
- Ability to multitask — switchboard, calls, admin and queries
- Confident with Microsoft Office
- Desirable experience with CRM and accounting systems
- Enthusiasm, creativity and a friendly manner
- Strong interpersonal and planning skills
- Ability to work independently or as part of a supportive team
- A natural preference for focused, thoughtful work — someone who shines through quiet competence rather than loud performance
Working Hours & Benefits
- Full‑time, Monday–Friday, 9am–5pm (35 hours per week)
- 1‑hour lunch break
- 28 days annual leave
- Company pension with Scottish Widows (3% employer contribution)
Who You’ll Be
Someone who:
- Enjoys helping people and building relationships
- Thrives in a busy environment without needing the spotlight
- Loves accuracy, structure and tidy systems
- Brings calm energy and thoughtful communication
- Has a creative streak and enjoys writing short, structured blog posts
- Works happily with others toward a shared purpose
- Notices the details others miss
Pay: £13.00 per hour
Benefits:
- Casual dress
- Free parking
- On-site parking
Ability to commute/relocate:
- Melrose TD6 0HH: reliably commute or plan to relocate before starting work (required)
Education:
- Certificate of Higher Education (required)
Language:
Licence/Certification:
- Full UK Driving Licence with access to own vehicle (required)
Work authorisation:
- United Kingdom (required)
Work Location: In person
