Safety officer Work, Jobs in Hawkhurst, Ken (with Salaries)

Head of Customer Support & Quality Assurance
Datr Technologies Limited —Ashford
- £37,000 - £45,000 a year
- Weekend availability
- Hybrid work
- Management
- English
- Supervising experience
Quick apply
Scheme Housing Officer
Southern Housing —Chatham
- £33,462 a year
- Full-time
- Customer service
- Driving
- In-person
- Annual leave
3d
Customer Services Officer (Security)
County Square Shopping Centre - Landswood Facilities Management —Ashford
- £13.51 an hour
- Nights as needed
- Customer service
- English
- In-person
Quick apply
10d
Corporate Health & Safety Officer (Maternity Cover)
Maidstone Borough Council —Maidstone
- £45,365 - £49,439 a year
- Full-time
- Hybrid work
- English
- Free parking
- Employee assistance programme
10d
Environment Performance Officer - River Restoration
South East Water —Detling
- Up to £50,000 a year
- Full-time
- Hybrid work
- Management
- Supervising experience
- Project management
- Annual leave
Street Scene Officer
Wealden District Council —Hailsham
- £29,378.16 - £31,758.00 a year
- Full-time
- Hybrid work
- Driving
9d
Facilities Officer
The Thinking Schools Academy Trust —Chatham
- £26,866 - £31,179 a year
- Monday to Friday
- Microsoft Access
- Maintenance
- Microsoft Office
- Employee assistance programme
- Referral programme
1d
Programme Facilitator - Kent
HM Prison & Probation Service —Ashford
- £20,001 - £40,000 a year
- Part-time
- Hybrid work
- Presentation skills
- Travel
- Annual leave
- Employee discount
9d
Senior Commercial Officer
General Dynamics Mission Systems - United Kingdom —Hastings
- £43,200 - £54,000 a year
- Full-time
- Computer literacy
- Analysis skills
- Organisational skills
Quick apply
Site Officer (Willingdon Community School)
East Sussex County Council —Eastbourne
- Full-time
- Carpentry
- Maintenance
- School
- Employee assistance programme
- Employee discount
7d
Organised Immigration Crime (OIC) Investigator
National Crime Agency —Gillingham
- £25.28 - £50.56 an hour
- Overtime
- Hybrid work
- English
- Analysis skills
- Presentation skills
- Annual leave
1d
Resource Officer - Multiple Compound Needs (MCN) Service
East Sussex County Council —Eastbourne
CLUB MANAGER SOUTHDOWN SPORTS CLUB
Southdown Sports Club —Lewes
- £46,000 - £50,000 a year
- Weekend availability
- Hospitality
- Management
- Social media management
- Free parking
Quick apply
3d
Prisoner Custody Officer
Serco Plc —Lewes
- £24,596 - £27,180 a year
- Full-time
- IT
- Communication skills
- Paid training
- Employee assistance programme
Control Room/Alarm Response Officer
TMS Protection Ltd —Maidstone
- From £13 an hour
- Weekend availability
- Microsoft Office
- In-person
- Communication skills
- Health & wellbeing programme
Quick apply
2d
Dual Fuel Commercial Metering Engineer
Yü Group —Tonbridge
- £43,260 a year
- Weekend availability
- Annual leave
- Employee assistance programme
Quick apply
Youth Escort and Custody Driver
Serco Plc —Sittingbourne
- £26,745 - £32,345 a year
- Overtime
- Driving
- Communication skills
- Annual leave
- Employee assistance programme
Compliance and Administration Officer (Headquarters, Maidstone)
Essex Police and Kent Police —Maidstone
- £27,492 - £31,731 a year
- Part-time
- Microsoft Word
- Microsoft Office
- Administrative experience
3d
Housing Officer
Civic Recruitment Limited —Sittingbourne
- £25.04 an hour
- Weekend availability
- Hybrid work
- Customer service
- Travel
Quick apply
1d
Community Engagement & Organising Officer
Kent Wildlife Trust —Maidstone
- Up to £26,227 a year
- Part-time
- Organisational skills
- Leadership
3d

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safety officer jobs near hawkhurst, ken

Head of Customer Support & Quality Assurance

Datr Technologies Limited
Ashford

Quick apply

Job details

Full-time
£37,000 - £45,000 a year

Qualifications

Management
English
Supervising experience
Customer support
Restaurant experience

Full job description

About Datr

Datr is a bold new entrant redefining the dating landscape – a concierge-style platform that turns online matching into real-world experiences.

While the first step looks familiar – users match through a sleek, AI-powered app – what happens next is where Datr stands apart. Once two people connect, Datr removes the friction and awkwardness of early-stage dating: it finds mutual availability, books a restaurant or experience automatically, and handles payment and scheduling – all in-app.

We call it the digital meet-cute: effortless, real, and refreshingly human.

Behind the scenes, Datr is powered by proprietary algorithms derived from regulated insurance-grade risk modelling – a first in the dating space – ensuring data intelligence, safety, and compatibility matching unlike anything else.

We’re now gearing up for launch in Q1 2027, with partnerships already forming across leading restaurant, bars and activity venues.

The Role

As Head of Customer Support and Quality Assurance, you’ll build Datr’s customer facing support function from the ground up – then lead it through launch and into scale.

This is a player-manager role. Pre-launch, you’ll work closely with the COO and CIO to design the processes, systems, and policies that underpin a world-class support operation. As launch approaches, you’ll recruit and train a direct report, embedding the standards you’ve built. Post-launch, you’ll lead the function day to day – handling real users, real issues, and real stakes.

Datr operates across extended hours, and this role reflects that. Once live, you’ll be expected to work flexibility across evenings and weekends on a rota basis. Pre-launch, the role operates standard business hours.

You’ll report directly to the Chief Operating Officer.

Key Responsibilities

1. Customer Support – Build

Design and implement Datr’s end-to-end customer support operation ahead of launch, to be compliant with legislative requirements including the Online Safety Act 2023.
Develop processes, workflows, and escalation routes aligned to our Term and Conditions, customer-facing policies, and internal standards.
Work with the Chief Operating Officer and Chief Information Officer to select and configure the systems and tooling that will underpin customer support delivery.
Recruit, onboard, and train a direct report as launch approaches, equipping them to deliver to the standards you’ve set.

2. Customer Support – Operations

Lead the customer support function post-launch, ensuring all user enquiries are handled appropriately and within defined SLAs.
Act as an independent escalation point for complex or sensitive cases, drawing on support from the Chief Operating Officer where required.
Maintain and iterate on processes as user volumes grow and product features evolve.
Drive a culture of responsiveness, empathy, and resolution within the team.

3. Quality Assurance & Moderation

Own the Quality Assurance framework across customer interactions, ensuring consistency and quality at every touchpoint.
Conduct manual review and moderation of user profiles and reported behaviour, acting swiftly and fairly in line with platform policies (including child safety and reporting of illegal content)
Identify patterns in user behaviour, policy breaches, and support demand – feeding insight back into product and policy development.

4. Reporting & Data Analysis

Track and report on key support metrics: volume, resolution time, SLA performance, CSAT, and moderation outcomes.
Produce regular reporting for the Chief Operating Officer and wider leadership team.
Use data to identify gaps, prioritise improvements, and demonstrate the functions impact.
Handle sensitive data, including special category data, appropriately and in line with Datr’s legislative, regulatory, and policy requirements.

5. Wider Business Support

Contribute to broader operational activity as required – including supporting the Datr Hunter team with venue partner onboarding and other cross-functional priorities.
Conduct other ad hoc data analysis as required.
Bring a flexible, collaborative mindset to a business where roles evolve quickly and no two weeks look the same.

You’ll Work Closely With

Chief Operating Officer – your line manager; the primary collaborator on function design, standards, and operational delivery.
Chief Information Officer – systems architecture, tooling decisions, and platform integration. Datr Hunter Team – supporting partner onboarding and B2B operational needs.
Tech & Product Team – translating support insight and user feedback into product improvements.

About You

We’re looking for a builder – someone who can design a customer support function from the ground up, then lead it with energy and precision once the doors open. You’ll be joining Datr at its most formative moment, when what you create will directly shape the experience of every user on the platform.

This role suits someone who is process-driven and people-focused in equal measure. You’re comfortable working independently, making pragmatic decisions under pressure, and setting the bar for those you manage.

While there’s no single blueprint, we expect you’ll bring most of the following:

Proven experience in customer support operations – you’ve built or significantly improved a support function and understand what good looks like across people, process and tooling.
Strong process and systems thinking – you can translate policy and expectation into clear, repeatable workflows. You document well, iterate quickly, and leave things better than you found them.
People leadership – you’ve managed or mentored others, and you take the development of your team seriously. You lead by example and hold the line on quality.
Data literacy – you’re comfortable with reporting, tracking performance metrics, and using data to make the case for change.
Composure under pressure – live platform issues and difficult user interactions don’t faze you. You stay clear-headed, act decisively, and communicate well when it matters most.
Flexibility and commitment – you understand the demands of a consumer platform operating across extended hours, and you’re prepared to meet them.
Entrepreneurial mindset – you’re motivated by ownership, comfortable with ambiguity, and energised by the opportunity to build something that genuinely matters.
Sector knowledge – you are familiar with the food, beverage, and entertainment sector – how venues operate, what drives customer experience, and the commercial pressures partners face.

What’s on Offer

Competitive salary
The opportunity to build and lead a critical function within one of the UK’s most exciting new lifestyle apps.
Significant autonomy from day one, with direct access to senior leadership
A fast-moving, collaborative environment where your work has immediate and visible impact

Next Steps

We’re hiring immediately ahead of a launch in Q1 2027. If you’re ready to build something genuinely new and lead it from the front, we’d love to hear from you.

Remote Interviews to be held week commencing 3rd August 2026 with second round in person interviews on the 10th/11th August 2026.

Pay: £37,000.00-£45,000.00 per year

Application question(s):

Are you willing to work on a rota to meet extended working hours?

Work Location: Hybrid remote in Ashford TN23 1FB

Quick apply

Refine Your Search

safety officer jobs in hawkhurst, ken

Head of Customer Support & Quality Assurance

Scheme Housing Officer

Customer Services Officer (Security)

Corporate Health & Safety Officer (Maternity Cover)

Environment Performance Officer - River Restoration

Street Scene Officer

Facilities Officer

Programme Facilitator - Kent

Senior Commercial Officer

Site Officer (Willingdon Community School)

Organised Immigration Crime (OIC) Investigator

Resource Officer - Multiple Compound Needs (MCN) Service

CLUB MANAGER SOUTHDOWN SPORTS CLUB

Prisoner Custody Officer

Control Room/Alarm Response Officer

Dual Fuel Commercial Metering Engineer

Youth Escort and Custody Driver

Compliance and Administration Officer (Headquarters, Maidstone)

Housing Officer

Community Engagement & Organising Officer

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