Customer service manager ii Work, Jobs in Haydock, Msy (with Salaries)

Customer Service Representative II
Bobrick Washroom Equipment LTD —Deeside
- CAD
- ERP systems
Quick apply
Receptionist
Rainhill Hall Hotel —Prescot
- £26,436 a year
- Full-time
- Computer literacy
- Hotel
- Organisational skills
- Free parking
- Employee assistance programme
Quick apply
Team Lead
CSA Group —Hawarden
- Full-time
- Word processing
- Computer literacy
- Engineering
22h
Engineering Manager
Equans —Manchester
- Full-time
- Leadership
- Communication skills
- Annual leave
- Employee assistance programme
Wedding and Events Manager
Rainhill Hall Hotel —Prescot
- Full-time
- Customer service
- Hotel
- Organisational skills
- Free parking
- Employee assistance programme
Quick apply
Senior Commercial Advisor
Wood —Ellesmere Port
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Contracts
- Annual leave
- Life insurance
5d
Certification Specialist
CSA Group —Hawarden
- Overtime
- Word processing
- Computer literacy
- Engineering
Endoluminal Sales Manager - UK
Intuitive Surgical —Manchester
- Day shift
- Remote
- Sales
- Analysis skills
- Presentation skills
2d
Team Manager - Pension Transfers
interactive investor —Manchester
- From £36,000 a year
- Full-time
- Hybrid work
- Continuous improvement
- Communication skills
- Annual leave
- Employee discount
Quick apply
7d
Food & Beverage Supervisor
Legends Global (Europe) —Manchester
- Hospitality
- Bar
- Customer service
- Annual leave
- Employee assistance programme
Quick apply
7d
Assistant Maintenance Manager
Millennium Hotel and Resorts UK —Liverpool
- £28,246.40 a year
- Full-time
- Hotel
- Referral programme
Quick apply
13d
Restaurant & Café Manager
Embankment Kitchen —Salford
- Full-time
- Quality control
- Conflict management
- Recruiting
Quick apply
6d
Audit Specialist
Aberdeen —Manchester
- Full-time
- Hybrid work
- Communication skills
- Annual leave
- Employee discount
Multi-skilled Fabric Engineer
BAM UK & Ireland —Chester
- Business
- Communication skills
Mobile Electrical Engineer
BAM UK & Ireland —Chester
- Communication skills
Fitness Coach
Anytime Fitness —Liverpool
- £12.71 an hour
- Part-time
- Customer service
- First Aid Certification
- Cleaning
- Free parking
- Employee discount
Quick apply
Procurement - Technology Lead
JDSPORTS —Bury
- Full-time
- Data analysis skills
- Analysis skills
- Team management
- Employee discount
Quick apply
Technical Illustrator (GB), Support II
Zebra Technologies —Preston
- Full-time
- Analysis skills
- Quality control
- Data entry
- Annual leave
- Employee assistance programme

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Customer Service Representative II
Bobrick Washroom Equipment LTD —Deeside
Monitor email and MS Teams service requests from internal customers, which include cross functional division departments, UK and overseas based sales managers…
Quick apply
Team Lead
CSA Group —Hawarden
Liaison with customers in the design stage to ensure requirements of national/international standards are met without compromising confidentiality.
22h

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Customer Service Representative II

Bobrick Washroom Equipment LTD -
Deeside

Quick apply

Job details

Permanent

Qualifications

Document control
Technical troubleshooting
Import/export documentation
Customer service call handling
Inbound customer enquiry call handling
Purchase order matching processing
Returns processing
CAD
Incoming mail sorting
Delivery scheduling
ERP systems
Logistics
ERP software
Internal department liaison
Complaint handling
Technical support
Project schedule tracking
Customer interaction
Supply chain customer service
Project progress tracking

Full job description

Customer Service Responsibilities:

Monitor email service requests from external customers, which include contractors, distributors, and site management. Using email and within the boundaries of company policy acknowledge receipt and answer where appropriate, reallocating, or escalating queries when required.
Monitor email and MS Teams service requests from internal customers, which include cross functional division departments, UK and overseas based sales managers and management. Using email and MS Teams acknowledge receipt and answer where appropriate, reallocating, or escalating queries when required.
Receive and triage general enquiries, acknowledge receipt, and allocate to the appropriate department or person.
Provide a daily shipping update to all customers with export orders in transit.
Access and escalate complaints as required to the relevant department management.
Manage projects and coordinate with relevant functions, beginning at the specification phase and continuing through purchase order receipt, drafting coordination, manufacturing release, and final shipment; ensuring continuity, alignment, and proactive oversight from pre-order engagement through project completion.
Review and interpret CAD drawings to support customer discussions and identify risks, discrepancies, or missing information in drawings via phone calls or emails.
Provide technical support and troubleshooting for field-related inquiries to resolve issues and guide customers through solutions.
Maintain in-depth knowledge of company products to make informed technical and operational decisions; advise clients and colleagues on product applications.
Addresses complaints and requests from distributors and field teams, assess their needs, and process orders to fulfil those requirements accurately and efficiently.
Engage in hands-on technical learning to stay current with product and system developments.
Review and validate purchase orders against quotes, approved layouts, specifications, and contractual requirements to ensure entry into CSI is accurate for processing and invoicing.
Ensure scope alignment between architectural drawings, distributor expectations, and Thrislington product capabilities.
Proactively manage project timelines including drafting approval cycles, revision control, material trigger points, production scheduling, and shipping milestones. Communicate any failed or at-risk ship dates to the C/S Manager.
Maintain comprehensive project documentation within ERP/OMS systems to ensure traceability and audit integrity.
Provide accurate and timely responses to inquiries related to pricing, specifications, lead times, installation expectations, and order status
Maintain comprehensive project documentation within ERP/OMS systems to ensure traceability and audit integrity.
Perform order entry into the organization’s ERP system in a timely manner with a high degree of accuracy.
Initiate and process return authorizations (RMA) in accordance with company policies and warranty guidelines and communicate clearly with customers regarding return procedures, credit timelines, and replacement expectations.

Logistics and Administration Responsibilities:

Support the administration of new projects, this includes adding and maintaining changes to the Master Production Plan, in advance of further manufacturing scheduling by the logistics and/or planning manager.

Update and maintain changes to the Master Delivery Plan for approval by the Logistics Manager.

Coordinate the export collections with the freight forwarding company. Provide all relevant export documentation required for each shipment, such as commercial invoices, ensuring the goods meet all compliance requirements for shipping.
Visit the Chamber of Commerce to complete export documentation as required.

Coordinate UK direct deliveries with sites and contractors and complete induction forms as required.

Communicate late changes or requests to the Deeside despatch team using the designated MS Teams channel as required.

Manage incoming vehicle fines, e.g. parking charges, speeding fines, and communicating necessary payroll deductions with Human Resources as required.

Administer the RingGo, London congestion charge and fuel cards when required.

Distribute job schedules to the offloading team on a weekly basis.

Using nominated courier companies arrange the shipment of finished goods, including hardware, replacement parts, etc. Provide the ship date and shipment tracking information to relevant parties when shipment has been arranged.

Quick apply

Refine Your Search

customer service manager ii jobs in haydock, msy

Customer Service Representative II

Receptionist

Team Lead

Engineering Manager

Wedding and Events Manager

Senior Commercial Advisor

Certification Specialist

Endoluminal Sales Manager - UK

Team Manager - Pension Transfers

Food & Beverage Supervisor

Assistant Maintenance Manager

Restaurant & Café Manager

Audit Specialist

Multi-skilled Fabric Engineer

Mobile Electrical Engineer

Fitness Coach

Procurement - Technology Lead

Technical Illustrator (GB), Support II

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