About the Role:
At HamsaTech Technologies Ltd, technology is more than infrastructure—it is the foundation that enables innovation, growth, and exceptional service delivery. We are looking for a Lead IT Operations Manager who can take ownership of our operational technology environment and drive excellence across infrastructure, cloud services, security, and support functions.
This is not a role focused solely on keeping systems running. You will play a key leadership role in shaping operational strategy, improving service performance, and building scalable processes that support a growing organization. You will work closely with technical teams and business stakeholders, ensuring that technology remains reliable, secure, and aligned with business objectives.
If you enjoy solving complex operational challenges, leading high-performing teams, and influencing technology decisions at a strategic level, this opportunity offers the platform to make a significant impact.
Why Work With Us?
Leadership Influence:
Technology is a core part of our business strategy. You will work closely with senior leadership and contribute directly to decisions that shape our future operations.
Modern Technology Environment:
We invest in modern cloud platforms, automation tools, cybersecurity solutions, and scalable infrastructure that support innovation and continuous improvement.
Career Development:
We support professional growth through ongoing learning opportunities, industry certifications, and leadership development initiatives.
Collaborative Culture:
We believe the best results come from teamwork. Our environment encourages knowledge sharing, innovation, and open communication across departments.
Meaningful Impact:
Your work will directly influence operational efficiency, service quality, business continuity, and customer satisfaction.
Key Responsibilities:Operational Leadership:
Lead day-to-day IT operations, ensuring the availability, performance, and reliability of business-critical systems and services.
Infrastructure Management:
Oversee cloud environments, servers, networks, endpoint management, and enterprise platforms while driving continuous optimization initiatives.
Service Delivery:
Establish and maintain high service standards through effective incident management, problem resolution, and operational governance.
Team Leadership:
Manage, mentor, and develop technical teams while fostering a culture of accountability, collaboration, and continuous improvement.
Security & Compliance:
Partner with internal stakeholders to strengthen cybersecurity practices, risk management processes, and compliance initiatives.
Vendor & Partner Management:
Build strong relationships with technology vendors and service providers to ensure effective delivery and value.
Strategic Planning:
Contribute to technology roadmaps, capacity planning, operational budgeting, and infrastructure modernization projects.
Performance Management:
Monitor KPIs, service metrics, and operational performance indicators to identify opportunities for improvement and efficiency gains.
What We Are Looking For:Experience:
7+ years of experience in IT Operations, Infrastructure Management, Technical Operations, or Service Delivery, including leadership responsibilities.
Technical Expertise:
Strong understanding of enterprise infrastructure, cloud technologies, networking, Microsoft 365, virtualization platforms, and operational best practices.
Leadership Skills:
Demonstrated experience leading technical teams, managing priorities, and delivering results in fast-paced environments.
Problem-Solving:
Ability to analyze complex operational challenges, identify root causes, and implement effective long-term solutions.
Communication:
Strong stakeholder management and communication skills with the ability to translate technical concepts into business outcomes.
Certifications:
Professional certifications such as ITIL, Microsoft, Azure, AWS, CISSP, or equivalent are advantageous but not required.
Mindset:
You are proactive, adaptable, and solutions-focused. You understand how to balance operational stability with innovation and continuous improvement.
Pay: £87,105.05-£104,071.05 per year
Benefits:
- Company pension
- Flexitime
- Free fitness classes
- Health & wellbeing programme
- Paid volunteer time
- Sick pay
Work Location: Hybrid remote in Bolton BL1 2AX
