resident engineer Work, Jobs in haydock, msy (with Salaries)

IT Support Engineer
GWA Group —Warrington
- Full-time
- Azure
- Windows
- Driving
2d
Jigsaw Homes Group Limited
Jigsaw Homes Group —Ashton-Under-Lyne
- £42,085 - £46,541 a year
- Full-time
- Sick pay
10d
Senior CS&A Engineer
Assystem —Warrington
Public Liaison Officer (PLO)
Balfour Beatty —Warrington
- Hybrid work
- Civil engineering
- Organisational skills
- Communication skills
- Annual leave
Gas Engineer
MSV Housing Group —Trafford
- £41,558 a year
- Full-time
- Customer service
- Maintenance
- Communication skills
- Employee assistance programme
- Sick pay
Resident Engineer
Linde MH UK Ltd. —Liverpool
- Overtime
- Forklift
- Communication skills
Sales Coordinator
VOCA Fire Protection —Bryn
- From £28,000 a year
- Full-time
- Microsoft Word
- CRM software
- Microsoft Excel
- Free parking
- Gym membership
Quick apply
6d
Apprentice Resident Engineer
Crown Lift Trucks Ltd —Daresbury
- 8 hour shift
- Microsoft Word
- Microsoft Excel
- English
- Annual leave
Quick apply
Renewable Service Engineer
Sureserve —Manchester
- £38,000 - £41,000 a year
- Employee assistance programme
- Employee discount
Quick apply
Service Engineer
ALS Global —Hawarden
- Overtime
- Laboratory experience
- Analysis skills
- Travel
- Annual leave
- Employee discount
Multi Skilled Maintenance Engineer
ALS —Prescot
- Full-time
- Maintenance
- Plumbing
- Free parking
Trainee Building Inspector Positions Across England
Sefton Council —Sefton
- £23,500 - £27,500 a year
- Full-time
- Hybrid work
- Travel
- Mentoring
Service Engineer
ALS —Hawarden
- Overtime
- Laboratory experience
- Analysis skills
- Travel
- Annual leave
- Employee discount
Gas Engineer
Sureserve —Wirral
- £34,500 - £45,000 a year
- Maintenance
- Driving
- Employee assistance programme
- Employee discount
Quick apply
Procurement Administrator
Sureserve —Liverpool
- £27,976 a year
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Employee assistance programme
- Employee discount
Quick apply
Cloud Engineer
Vix Technology —Manchester
- £55,000 - £65,000 a year
- Full-time
- Java
- AWS
- Scripting
- Employee assistance programme
Quick apply
Senior QA Engineer
Vix Technology —Manchester
- £40,000 - £65,000 a year
- Full-time
- Bachelor's degree
- APIs
- Agile
- Employee assistance programme
Quick apply
Senior Technical Consultant
Clio —Manchester
- £81,600 - £110,400 a year
- Full-time
- Azure
- SQL
- JavaScript
- Life insurance
Data Platform Engineer
Aareon AG —Manchester
- £50,000 a year
- Full-time
- Hybrid work
- Azure
- Maintenance
- Master's degree
Contact Centre Administrator
Sureserve —Liverpool
- £27,976 a year
- Microsoft Word
- Microsoft Excel
- Microsoft Access
- Employee assistance programme
- Employee discount
Quick apply

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IT Support Engineer

GWA Group
Warrington

Apply Now

Job details

Full-time
2 days ago

Qualifications

Power BI
Driving Licence
Azure
LAN
Windows
DHCP
Driving
IT support
Scripting
WAN
DNS
SharePoint
PowerShell
Intune
VPN

Full job description

GWA Group is a leading innovator, designer, importer and supplier of sustainable water solutions for bathrooms, kitchens and laundries across residential and commercial spaces. With our iconic brands Caroma and Methven, and operations spanning Australia, New Zealand and the UK, we’re shaping a better, more sustainable future, one solution at a time.

Role Purpose

Provide frontline operational IT support across the office, warehouse & remote team. Ensuring incidents are logged correctly, triaged quickly, resolved where possible, and escalated with high‑quality evidence when required.

The role acts as the first point of ownership for day‑to‑day IT operations with the end users. You will work closely with the Group Technical & Transformation Team in Australia, escalating complex issues and progressively developing backend and systems capability over time.

Key Responsibilities

First Line Incident Management & Triage

Log and categorise incidents accurately across software, hardware, access, and operational systems and perform initial diagnosis.
Capture minimum required evidence upfront:

screenshots and error messages
timestamps
affected users
order / case / transaction IDs
steps to reproduced
Maintain accurate and complete records in the service management system.
Own daily intake triage: classify severity, route incidents correctly, reduce noise by closing duplicates, and ensure adherence to defined ticket resolution SLAs.
Maintain a weekly “Top Recurring Issues” list to support trend analysis and continuous improvement.

End‑User, Device & Workplace Support

Provide hands‑on support for:
desktops, laptops, printers, mobile devices, and peripherals
login, access, and basic connectivity issues

Microsoft 365 applications

Perform device swaps, peripheral replacements, and basic troubleshooting.
Validate Day‑1 readiness for new starters and post‑deployment checks:

Teams
Application access

connectivity and peripherals
Track repeat device issues and escalate trends.

Business & Operational Systems (First Line)

Provide first‑line support for Microsoft business systems, including basic Dynamics 365 CE / F&O user issues.
Capture evidence clearly and escalate confirmed system issues to Application Support.
Support user issue capture during training and early rollout phases.
Review and contribute updates to SOPs and knowledge articles in line with approved ways of working.

Third‑Party Vendor, Devices & Connectivity Support

Work with third‑party vendors to procure end‑user devices, warehouse IT equipment, and networking services within approved budgets.
Coordinate ordering, delivery, replacement, and returns for laptops, peripherals, printers, and warehouse technology.
Provide first‑line support and triage for external operational and carrier portals, including
Capture evidence for vendor escalation, including supplier references, impacted services or users, timestamps, and error messages.
Track repeat vendor issues and escalate trends to senior IT for resolution.
Provide high‑quality escalation evidence to avoid churn between teams.

Escalation & Collaboration

Escalate confirmed system or backend issues to:

Application Support
Group Technical & Transformation Team (Australia)
Provide high‑quality escalation evidence to avoid churn between teams.
Support SLA tracking with third‑party providers and raise breaches where appropriate.
Participate in knowledge sharing, documentation, and continual improvement initiatives.

Skills and Experience

Essential

Experience in a 1st / 2nd Line IT Support role.
ITIL v4 Foundation required.
Basic exposure to Microsoft Dynamics 365 CE or F&O.
Strong knowledge of Windows OS, Microsoft 365 applications, Power BI, and endpoint troubleshooting.
Good understanding of user access management and account provisioning.
Familiarity with networking fundamentals (DNS, DHCP, VPN, LAN/WAN).
Experience supporting office relocations or physical workplace setups.
Excellent communication, documentation, and problem‑solving skills.
Holds a full UK driving licence with access to a vehicle, enabling daily office attendance and periodic warehouse visits (typically once or twice per week and when required).

Desirable (Training Provided)

Microsoft 365 administration (Exchange, SharePoint, Teams, Intune).
Genesys Cloud platform support.
Softphone configuration and voice systems.
EDI systems and integration flows.
PowerShell scripting or automation experience.
Experience with Azure AD and Microsoft security products.

Personal Attributes

Curious, proactive, and eager to learn about modern cloud and enterprise technologies.
Calm under pressure with a customer-focused mindset.
Able to work independently but collaborate effectively with remote teams.
Strong attention to detail and documentation habits.

What We Offer

Structured development plan for enterprise systems including M365, D365, EDI, and Genesys.
Mentorship from senior architects and transformation specialists.
Exposure to modern cloud technology and global operations.
Clear pathway into advanced systems or higher‑tier support roles.

Ready to apply? Great! Just click the apply button to build your career with us! Please note: You must be a citizen, permanent resident or hold all the relevant employment visas and other approvals for the location and duration of this position to apply for this role. Please note that we are not accepting applications from agencies for this position.

Apply Now

Refine Your Search

resident engineer jobs in haydock, msy

IT Support Engineer

Jigsaw Homes Group Limited

Senior CS&A Engineer

Public Liaison Officer (PLO)

Gas Engineer