Lead engineer Work, Jobs in Hayes, Greater London (with Salaries)

IT Service Desk Manager
APCOA PARKING (UK) LTD —Uxbridge
- £50,000 a year
- Hybrid work
- Analysis skills
- Computer networking
- IT
- Annual leave
- Employee discount
Quick apply
10d
Multi-Skilled Lead Tradesperson/Engineer
ECMS Services —London
- £50,000 - £60,000 a year
- Full-time
- Maintenance
- Driving
- Travel
- Health & wellbeing programme
Quick apply
4d
Data Product Engineer Apprentice (Level 5)
Peabody —London
- £55,000 a year
- Azure
- SQL
- Organisational skills
- Annual leave
5d
Software Engineer
Sing King Ltd —London
- £45,000 - £60,000 a year
- Full-time
- Hybrid work
- JavaScript
- APIs
- Python
- Work from home
- Employee discount
Quick apply
Anthropic Fellows Program, AI Safety
Anthropic —London
- £2,310 - £4,300 a week
- Part-time
- Remote
- Maths
- Bachelor's degree
- APIs
- Flexible schedule
Building Services Engineer Lead (West and North West London)
Acorn —Rickmansworth
- Up to £50,000 a year
- Overtime
- Mentoring
- Organisational skills
- Leadership
10d
Lead Platform Engineer
Linux Recruit —London
- £90,000 - £105,000 a year
- AWS
Full Stack Engineer
Sing King Ltd —London
- £45,000 - £60,000 a year
- Full-time
- Hybrid work
- JavaScript
- APIs
- Python
- Work from home
- Employee discount
Quick apply
Graduate Future Engineer - Assistant Technical Engineer
COLAS RAIL UK —London
- Weekend availability
- Engineering
- Annual leave
1d
Trainee Engineer (Smart Home Automation & Audio Visual)
The Next Level —Watford
- £26,000 - £30,000 a year
- Full-time
- Schematics
- In-person
- Hand tools
- Employee discount
Quick apply
14d
Change and Implementation Lead
Montu UK —Winnersh
- £65,000 - £75,000 a year
- Full-time
- Hybrid work
- PMP
8d
IT Service Availability Engineer
JATO Dynamics —Uxbridge
- Microsoft Office
- Communication skills
- Time management
Lead Software Engineer
deltaflare —Richmond
- £80,000 - £90,000 a year
- Full-time
- Bachelor's degree
- Travel
- Software development
Quick apply
13d
AI Engineering Lead
Normal Computing Corporation —London
- £250,000 - £340,000 a year
- Full-time
- Hybrid work
- Mentoring
- AI
3d
Lead Data Engineer
Huel —Tring
- Hybrid work
- SQL
- AWS
- Python
- Annual leave
- Work from home
2d
Product Engineer (Series A)
Linux Recruit —London
- £100,000 - £150,000 a year
Lead HPC Engineer
Linux Recruit —London
- £75,000 - £82,000 a year
- Linux
Lead Digital Continuity & Manuf Engineer
Capgemini —London
3d
Modernization Engineer Lead
Bestway Group —London
- Full-time
- Azure
- Computer Science
- DevOps
- Annual leave
Quick apply
12d
Lead C# Engineer
WTW —Reigate
- Full-time
- Hybrid work
- Azure
- Computer Science
- Engineering
- Annual leave
- Employee assistance programme

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IT Service Desk Manager

APCOA PARKING (UK) LTD -
Uxbridge

Quick apply

Job details

£50,000 a year
10 days ago

Benefits

Annual leave
Company pension
Employee discount

Qualifications

Jira
ITIL Certification
Technical support
Analysis skills
Zendesk
IT support
Computer networking
ServiceNow
IT
Problem management
Communication skills

Full job description

The Role

IT Service Desk Manager

Hybrid Working – Uxbridge - £50K per year

At APCOA, we're not just managing parking we're shaping the future of urban mobility. As technology continues to play an increasingly important role in our business, we're looking for an experienced and proactive IT Support/Service Desk Manager to lead our Service Desk function and help deliver an exceptional support experience for both our colleagues and clients across the UK.

This is a fantastic opportunity for a people-focused leader who thrives on driving service excellence, improving processes, and developing high-performing teams. You'll play a key role in ensuring our IT support operation runs efficiently, identifying opportunities for improvement, and helping to shape the future of IT service delivery within a fast-paced and growing organisation.

Working closely with the Head of IT and Infrastructure Manager, you'll be responsible for leading our Service Desk team, improving operational performance, and ensuring we consistently deliver a first-class support service.

What You'll Do

Lead and Develop the Service Desk Team

Manage, mentor, and develop a team of 1st and 2nd Line Support Engineers.
Create a positive, collaborative, and high-performing team culture.
Conduct regular coaching, performance reviews, and development planning.
Ensure appropriate resource planning and support coverage across operational hours.

Drive Service Excellence

Oversee the day-to-day operation of the IT Service Desk.
Ensure support requests are prioritised, managed, and resolved within agreed service levels.
Monitor ticket queues, escalations, and workloads to ensure efficient service delivery.
Maintain high levels of customer satisfaction across internal stakeholders & external clients.

Improve Performance and Reduce Recurring Issues

Analyse data to identify trends, recurring incidents and opportunities for improvement.
Work closely with technical teams to investigate root causes and implement long-term solutions.
Drive problem management initiatives that reduce repeat incidents and improve user experience.
Monitor and report on key performance indicators, service levels, and operational metrics.

Innovate and Optimise

Continuously review and improve Service Desk processes, workflows, and ways of working.
Introduce new technologies, automation tools and AI-driven solutions to improve efficiency and service quality.
Champion best practice and support the ongoing maturity of IT service management.

Build Strong Relationships

Act as a key escalation point for support-related issues.
Lead stakeholder meetings and client service reviews.
Work closely with internal departments and external clients to understand requirements and deliver excellent service.
Communicate service performance, improvement plans, and key updates effectively.

What You'll Bring

Proven experience managing an IT Service Desk, Helpdesk, or IT Support function.
Experience leading and developing technical support teams.
Strong understanding of IT support processes, ticketing systems, and service management principles.
Excellent analytical skills with the ability to interpret data and identify improvement opportunities.
Strong problem-solving and decision-making capabilities.
Exceptional communication and stakeholder management skills.
A customer-focused mindset with a passion for service excellence.
Experience working within a multi-site or client-facing environment.

It Would Be Great If You Also Have

ITIL Foundation certification (or higher).
Experience within a managed service or customer-facing IT environment.
Knowledge of infrastructure, networking, cloud technologies, and modern workplace solutions.
Experience using service management platforms such as Zendesk, ServiceNow, Freshservice, or Jira.
Exposure to automation technologies, data analytics, or artificial intelligence tools.

Why Join APCOA?

At APCOA, you'll join a business that is investing in technology, innovation, and digital transformation. You'll have the opportunity to influence how IT services are delivered across the organisation, work with talented colleagues, and make a real impact on both operational performance and customer experience. In return, we offer a supportive environment where your ideas are valued, your development is encouraged, and your contribution genuinely makes a difference.

What We Offer

Competitive salary £50,000 per annum
Hybrid working
25 days annual leave plus bank holidays
Pension scheme
Employee discount benefits
Ongoing training and development opportunities
The opportunity to be part of a growing and innovative organisation

If you're an experienced IT Support Manager looking for your next challenge and want to play a key role in driving service excellence within a technology-focused business, we'd love to hear from you.

Apply today and help shape the future of APCOA's IT services.

Quick apply

Refine Your Search

lead engineer jobs in hayes, greater london

IT Service Desk Manager

Multi-Skilled Lead Tradesperson/Engineer

Data Product Engineer Apprentice (Level 5)

Software Engineer

Anthropic Fellows Program, AI Safety

Building Services Engineer Lead (West and North West London)

Lead Platform Engineer

Full Stack Engineer

Graduate Future Engineer - Assistant Technical Engineer

Trainee Engineer (Smart Home Automation & Audio Visual)

Change and Implementation Lead

IT Service Availability Engineer

Lead Software Engineer

AI Engineering Lead

Lead Data Engineer

Product Engineer (Series A)

Lead HPC Engineer

Lead Digital Continuity & Manuf Engineer

Modernization Engineer Lead

Lead C# Engineer

I want to receive the latest job alerts for lead engineer in hayes, greater london

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