As one of the UK's leading independent holiday letting agencies, we're passionate about delivering exceptional experiences for our guests, property owners and colleagues. We're looking for an enthusiastic and customer-focused Sales & Support Consultant to join our busy Sales Office team, initially on a six month fixed term contract.
This full-time role, working five days per week, will be based at our head office in Hayle. Working hours will be scheduled between 9am and 8pm Monday-Sunday on a variable weekly rota; applicants looking for a part-time role may be considered, but either role will include working a Saturday or Sunday each week.
This is an exciting opportunity for someone who enjoys helping customers in a fast-paced environment, resolving queries and delivering outstanding service as part of a supportive team. You'll play a key role in assisting guests, owners, housekeepers and caretakers, ensuring enquiries are handled efficiently, reservations are managed accurately and sales are converted effectively.
Key Responsibilities:
- Supporting customers in finding a property and successfully converting the sale
- Providing exceptional customer service across multiple communication channels, including phone, email and live chat
- Managing holiday reservations, amendments, cancellations, payments and guest enquiries
- Supporting Property Owners and stakeholders with booking, availability and sales queries
- Working with our Customer Support team to resolve customer issues efficiently
- Completing administrative tasks with accuracy and keeping records updated
We're Looking for Someone Who:
- Has experience of delivering excellent proactive customer service
- Is a clear and confident communicator, both on the phone and by email
- Is capable of calmly handling enquiries across a variety of communication channels
- Has the ability to manage multiple administrative tasks efficiently and accurately
- Demonstrates excellent attention to detail and numeracy skills
- Enjoys working as part of a wider team to problem solve and reach targets
- Has experience in a busy sales-based environment, where individual contributions help towards company success
What we offer:
- £26,500 salary FTE
- Performance related bonus
- 33 days holiday, plus your birthday off
- Three paid volunteering days each year
- Company pension and life insurance
- Enhanced long-service benefits
- Discounts across our property portfolio and with sister brands
Why Join Us?
This is more than a customer service role. It's an opportunity to be part of a passionate and supportive team that helps create memorable holiday experiences for guests, while supporting property owners across our portfolio.
You'll develop valuable industry knowledge, build strong customer service and sales skills, and contribute to a business that prides itself on delivering outstanding service every day.
Equality, Diversity and Inclusion
We are committed to equality, diversity, and inclusion. We welcome applications from individuals of all backgrounds, abilities, and beliefs, including those who are neurodivergent, and we value the unique perspectives each individual brings.
Pay: £26,500.00 per year
Benefits:
- Additional leave
- Bereavement leave
- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Financial planning services
- Free parking
- Health & wellbeing programme
- Life insurance
- On-site parking
- Paid volunteer time
- Private dental insurance
- Private medical insurance
- Profit sharing
- Referral programme
- Sick pay
Ability to commute/relocate:
- Hayle TR27 5JR: reliably commute or plan to relocate before starting work (required)
Work Location: In person
