If you’re looking to work somewhere truly extraordinary… There's no place like Cornish Gems.
Our Vision
Looking after the health and well-being of our People, our Planet, and our Prosperity by creating a business that is a force for good.
Our Mission
Proudly independent, we curate memorable holiday experiences in Cornwall, with the well-being of our communities and planet at our hearts.
Core Values
Creative: our commitment to creative thinking drives us to embrace innovative ideas with courage and an open-minded approach to finding new solutions.
Committed: we are results-focused, upholding excellence with unwavering enthusiasm and tenacity, ensuring our commitment to success is unmatched Community: collaboration and relationship building are in our DNA. Inclusivity and teamwork are the cornerstones of our supportive community, ensuring that no one is left behind.
Clarity: honesty and transparency underpin everything we do. We value integrity and effective communication, ensuring our actions and words are aligned.
Challenger: we continually push boundaries and go above and beyond,
staying focused on the future to remain at the forefront of our industry.
Job Purpose
Through the management of teams of housekeepers and operational partners, you are responsible for the care of our portfolio of luxury holiday properties and their guests. Ensuring smooth, efficient changeovers and that company policies, procedures, and cleanliness and service standards are met at all times.
To be a force for good, embedding Cornish Gems’ environmental, social and community responsibility goals across the department and actively supporting our B Corp mission.
Key Tasks
- Be inspiring and motivating for your team of housekeepers.
- Preparing linen and utility packs for weekly changeovers.
- Transporting, training and supervising housekeeping teams on changeover days.
- Housekeeping when required.
- Deliver clean linen and collect dirty linen from properties on changeover and report any damages or maintenance issues to Area managers in a timely manner.
- Be an ambassador for the company, promoting its core values out on the ground and in the office environment.
- Conduct line manager duties for housekeepers in line with Cornish Gems and department standards.
- Ensure staffing requirements are fulfilled at all times.
- Ensure that your cluster of properties is cost-effective, highlighting any concerns to your manager.
- Ensure all inventory items for your properties do not fall below the Cornish Gems minimum requirements with regular inventory checks.
- Ensure each property is presented to the expected standard inside and out for all guest and owner arrivals.
- Responsible for the health and safety of Housekeepers at all properties in line with Cornish Gems’ company policy.
- Ensure all maintenance jobs are reported and documented in a timely manner.
- Work alongside the Portfolio Team to ensure that all properties are meeting agreed standards, reporting to the Owner Liaison and Senior Area Manager any concerns.
- Coordinate with the Sales and Guest Experience, Maintenance and Portfolio departments as required with regard to guest and owner expectations and queries.
- Other duties commensurate with the role and as directed by management.
Key Knowledge
- Experience with Mac software and products.
- Understanding of luxury holiday and leisure Industry standards and expectations.
- Understanding of the Green Grading process and the Environmental Policy, and how these relate to the properties and products used within the
housekeeping department. (Training provided)
Key Capabilities
- Highly organised and adaptable to change
- Inspirational team leader
- Problem solver- being proactive, not just reactive.
- Overall responsibility for rectifying issues in relation to changeovers
- Work alongside the Maintenance and Portfolio teams to ensure that your cluster of properties is meeting agreed standards
- Coordinate with the Sales and Guest Experience department as required with regard to guest and owner expectations and queries
- Provide support to other team members as required.
- Provide relief support to other departments when needed.
Additional Details
40 hours per week
Shift pattern 1
- Monday - Off
- Tuesday - 9 - 4 pm ( 1 hour unpaid lunch)
- Wednesday - 9 - 4 pm ( 1 hour unpaid lunch)
- Thursday to Saturday inclusive - 8.30 am - 6 pm
- Sunday - Off
Shift pattern 2
- Monday - 9 - 4 pm (1-hour unpaid lunch)
- Tuesday - Off
- Wednesday - 9 - 4 pm ( 1 hour unpaid lunch)
- Thursday to Saturday inclusive - 8.30 am - 6 pm
- Sunday - Off
Key Performance Indicators
- As agreed with your line manager
- Social & Environmental targets/contribution
Role Benefits
- 25 days holiday per annum plus 8 bank holidays, with increases based on length of service.
- 2 paid volunteer days per year.
- Enhanced maternity pay.
- Enhanced sick pay.
- Discounted stays at properties in our portfolio.
- A range of additional employee benefits, including a cycle-to-work scheme.
- Company pension
- Cycle to work scheme
- Enhanced maternity leave
- On-site parking
- Paid volunteer time
- Company sick pay
Equality & Diversity:
Cornish Gems is a company committed to positive change. Together, we continue to build an inclusive culture for our team, suppliers, owners, and guests. We encourage and celebrate diverse voices, and we believe our entrepreneurial spirit is fuelled by them.
About Cornish Gems
Proudly independent, we curate memorable experiences , with the wellbeing of our communities and planet at our hearts.
- A Real Living Wage Employer, we were proud to be listed in the top 10 Best Workplaces in Travel Awards (2023) and are a proud BCorp .
Pay: From £24,480.00 per year
Benefits:
- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Enhanced maternity leave
- Free parking
- Health & wellbeing programme
- On-site parking
- Paid volunteer time
- Sick pay
Ability to commute/relocate:
- Truro TR4 9LD: reliably commute or plan to relocate before starting work (required)
Experience:
- Cleaning: 1 year (required)
Licence/Certification:
- Clean Driving Licence (required)
Work Location: In person
