Future Fit are renowned for delivering the gold standard in industry-recognised qualifications and training. We know we are biased, but honestly, we really are the best!
Driven by a desire to live our values of being Fearless, Impactful and Trusted to make a difference to our learners, employees, and the industry.
We are committed to being an equal opportunities employer and to fostering a respectful, positive, and inclusive workplace. We value the diversity of our people and aim to create an environment where everyone, regardless of background, identity, or stage of life, is supported, welcomed, and encouraged to be their best every day.
We welcome applications from candidates from underrepresented groups, including minority ethnic backgrounds and communities, and LGBTQ+ people.
Future Fit Group is a Disability Confident Employer, and we provide a guaranteed interview scheme for candidates with a disability who meet the essential criteria.
Future Fit Group are committed to the Armed Forces Covenant, as such, we offer a guaranteed interview scheme for candidates who are veterans and meet the essential criteria for the role.
We are proud to be an age‑friendly employer, recognising the value, experience, and contribution that colleagues of every age bring to our organisation.
If you need any reasonable adjustments during the recruitment process, just let us know, we’re here to help.
The right candidate:
Are you an IT Support Technician looking for the opportunity to join a thriving, established team and make a lasting, positive impact across the Future Fit Group?
We are looking to give a proactive, adaptable, and passionate individual the opportunity to play a Technology Support role within the Technology team at the Future Fit Group.
Role and Responsibilities:
The System Support Technician provides first‑line IT support across the Group, ensuring users receive timely help with workstations, printing, networks, mobile devices, email, telephony and AV/conferencing equipment. The role manages support cases from first response to resolution, escalating issues when needed.
Key responsibilities include managing user accounts and access permissions, supporting email filtering, anti‑virus and device management, and handling joiner/mover/leaver processes. The role also helps maintain hardware and software by updating asset records, performing routine maintenance, supporting device enrolment and application deployment, and assisting with patching, upgrades and basic backup/restore tasks.
The technician contributes to secure and reliable IT operations by assisting with cybersecurity checks, monitoring alerts, ensuring device compliance and escalating risks. The role communicates IT incidents and maintenance updates clearly to staff, works closely with internal teams and external suppliers, produces clear documentation and supports projects and process improvements.
System Support Technician Duties:
a. Manage support cases from first response through to resolution, ensuring clear communication and effective interaction with affected staff throughout.
b. Provide first-level support for workstations, printing, network access, and mobile devices, escalating issues to the IT partner where required.
c. Support device management activities, including device enrolment, compliance checks and application deployment, where required.
d. Manage user accounts, access permissions, email, anti-virus, anti-spam, and remote support requirements.
e. Maintain hardware and software asset registers, ensuring documentation remains accurate and up to date.
f. Perform monthly on-site workstation maintenance routines.
g. Escalate issues in a timely manner where necessary to an appropriate escalation point e.g., line manager, third party IT support.
h. Manage the company’s telephony system and audio-visual and conferencing equipment.
i. Support systems patching, upgrades, and vulnerability management, both during and outside regular business hours where necessary.
j. Participate in the management of the company’s cloud-based systems, on-premises and services.
k. Produce clear and concise documentation for systems and processes in a timely manner.
l. Interact with external suppliers of IT equipment and services.
m. Support cybersecurity operational checks, including anti-virus status, device compliance, vulnerability follow-up, and security alert escalation.
n. Monitor and support basic backup and restore activities, escalating failures or issues where necessary.
o. Support projects and initiatives that maintain software and hardware currency across the company’s infrastructure.
p. Assist with user communications during IT incidents, outages, maintenance windows, and planned changes.
q. Identify opportunities to improve support processes, reduce repeat incidents, and improve the user experience.
r. Support other teams on an ad-hoc basis as directed by the line manager.
Essential Qualifications and Skills:
· A strong passion for technology and a genuine desire to make a meaningful difference within the IT support function
· Proven experience in Technology Support
· Confident communicator, able to work with people and groups at all levels.
· A positive attitude and a desire to learn and grow.
Desirable Skills, Experience and Qualifications
- Minimum of ITIL v3.0 foundation qualification
What we offer in return:
- Job type: Full time
- Job location: Hybrid working (Flexible working and reasonable adjustments also considered)
- Salary: £26,000–£29,435 per annum
- 33 days annual leave per annum, including bank holidays, increasing with length of service
- The opportunity to earn additional days off by demonstrating our FIT principles
- A ‘just because’ day each year for when you need to unwind and have a bit of ‘me’ time
- A fun and supportive working environment
- A free Totum card giving you discounts on food and fashion, tech and travel, and everything in between
- Friends and family discount on our courses
- The opportunity to enrol on a personalised career development plan to help you be the best you can be
About us:
Future Fit are the UK’s most trusted all-encompassing health, fitness and nutrition learning and development organisation. With over 30 active business years behind us, we have supplied the physical activity sector with industry-leading Gym Instructors, Personal Trainers, Pilates Instructors, Nutrition Advisers, GP Referral Specialists, and we don't stop there. Between our Future Fit Group subsidiaries - Future Fit for Business, Future Fit Training, Biomechanics Education and iCareiMove - we can cater for pretty much every role within the fitness industry.
We have trained more than 50,000 learners. Future Fit Training does this by providing the best-in-class education, service and support to our students. Through transforming the lives and careers of our learners, we help them achieve a lasting legacy as highly skilled professionals
We proudly work with renowned organisations such as the Ministry of Defence, the Royal Society for Public Health and the Dame Kelly Holmes Trust.
Pay: £26,000.00-£29,435.00 per year
Work Location: Hybrid remote in Fareham PO16 8UB
