Base One Response | Based Worthing, Adur & Arun
£14.00 per hour | 12-Hour Night Shifts
Out of Hours Client Liaison Officer (Response Team)Base One Response | Covering Brighton & Hove
£14.00 per hour | Full Time | 4 on / 4 off | 7:00pm – 7:00am
Be the calm presence when people need it most.
At Base One Response, we believe the support someone receives at 2am is just as important as the support they receive at 2pm.
Our Out of Hours Client Liaison Officers are the reassuring face of our organisation outside normal working hours. This is a unique role that combines welfare support, safeguarding, incident response and operational responsibility, helping some of the most vulnerable people in our communities remain safe, supported and settled.
This is not a static security position.
You will work across our supported housing services and emergency accommodation, responding to welfare concerns, supporting emergency placements, managing incidents, securing properties and ensuring continuity of care until our daytime teams take over.
If you're someone who enjoys making decisions, thrives working independently and wants a career with real purpose, we'd love to hear from you.
About Base One Response
Base One Response delivers professional out-of-hours support across Sussex, working closely with local authorities, housing providers and partner agencies.
Our officers support vulnerable adults experiencing homelessness, mental health challenges, substance misuse, domestic abuse and multiple disadvantage. We combine operational professionalism with a trauma-informed, person-centred approach to provide a service that is both responsive and compassionate.
No two shifts are ever the same.
The Role
As an Out of Hours Client Liaison Officer, you'll become the operational point of contact outside normal office hours, providing practical support, welfare visits and rapid responses across multiple locations.
You'll often work independently, making informed decisions that protect residents, properties and the reputation of Base One Response.
This role requires confidence, professionalism and excellent judgement.
Your Responsibilities
Out of Hours Welfare Support
- Carry out planned and responsive welfare visits to residents living in supported accommodation.
- Build positive, trusting relationships with vulnerable adults using a trauma-informed approach.
- Identify changes in wellbeing, escalating safeguarding concerns appropriately.
- Help residents remain safe, settled and engaged with support services.
- Complete detailed handovers for day teams to ensure continuity of care.
Emergency Response & Incident Management
- Respond immediately to alarms, emergencies and urgent call-outs.
- Manage incidents calmly and professionally.
- De-escalate challenging situations using communication and conflict resolution skills.
- Provide reassurance to residents, staff and partner agencies during incidents.
- Operate Body Worn Video and radio communications in accordance with company policy.
Out of Hours Placements
- Welcome individuals arriving at emergency accommodation outside office hours.
- Complete inductions and ensure new residents are safely settled.
- Act as the operational link between partner agencies and the daytime service.
Property & Operational Responsibilities
- Conduct mobile patrols across multiple sites.
- Respond to lost keys, lockouts and access issues.
- Secure buildings and maintain the safety of residents and staff.
- Identify health and safety concerns and report maintenance issues.
- Carry out property inspections and security checks where required.
Safeguarding
Safeguarding is at the heart of everything we do.
You'll be expected to:
- Recognise signs of abuse, neglect or exploitation.
- Respond appropriately to safeguarding concerns.
- Follow safeguarding procedures confidently.
- Work within professional boundaries while maintaining a compassionate, person-centred approach.
What We're Looking For
We're looking for someone who is:
- Calm under pressure
- Professional and accountable
- Confident making decisions independently
- Compassionate without losing professional boundaries
- Organised and reliable
- An excellent communicator
- Comfortable working alone throughout the night
- Passionate about supporting vulnerable people
This role suits someone with maturity, resilience and emotional intelligence.
Essential Requirements
- Full UK driving licence
- Understanding of trauma-informed practice and its application in direct client work
- Excellent written and verbal communication skills
- Experience of working outside standard hours (evenings, weekends, or on-call) in a welfare, support, or related role
- Ability to work independently with minimal supervision during out-of-hours periods, while escalating appropriately
- Willing and able to work regular out-of-hours shifts including evenings, weekends, and bank holidays on a rota basis
Desirable Experience
Experience working within:
- Current First Aid qualification
- Valid SIA Licence
- Supported housing, Homelessness services, Social care, Mental health services, Substance misuse services
- Residential support
- Welfare or safeguarding roles
Working Pattern
- 12-Hour Night Shifts
- 4 on / 4 off rota
- Includes weekends and bank holidays
- Mobile role covering Brighton & Hove, Worthing, Adur and Arun
Professional Standards
When you're on shift, you represent Base One Response.
We expect every member of our Response Team to:
- Arrive prepared and on time
- Wear full company uniform to a high standard
- Demonstrate professionalism and integrity at all times
- Operate radios and Body Worn Video correctly
- Follow safeguarding procedures and company policies without exception
- Produce clear, factual and defensible reports
- Treat every resident with dignity, respect and compassion
Our reputation has been built on professionalism, accountability and trust.
Training & Development
This is more than a job—it's an opportunity to build a career.
As Base One Response continues to grow, we are committed to investing in our people through:
- Ongoing professional development
- Trauma-informed practice training
- Safeguarding training
- Reflective supervision and support
- Opportunities to develop specialist operational skills
- Career progression within our expanding organisation
We invest in people who want to grow with us.
What We Offer
- £14.00 per hour
- Full induction programme
- Ongoing training and CPD
- Supportive management team
- Diverse and rewarding work
- A genuinely unique role combining operational response with welfare support
- Career progression opportunities within a growing organisation
- Company-funded SIA Licence training provided, giving you the opportunity to develop your skills and contribute to the safety and security aspects of the role while maintaining a welfare-first identity.
Join Our Response Team
If you're looking for a role where you can make real decisions, protect vulnerable people, work within a professional operational environment and genuinely make a difference every single shift, we'd love to hear from you.
Apply today with your CV and become part of Base One Response.
Pay: £14.00 per hour
Benefits:
Application question(s):
- Do you have any relevant training or qualification in housing, social care, health, community support, or a related field (e.g. Level 2/3 Award or Certificate)
- Have you received training in safeguarding, trauma-informed practice, lone working, or conflict resolution
- Have you got experience of working with people experiencing homelessness, multiple disadvantage, mental health difficulties, substance misuse, or domestic abuse in a frontline support role
- Have you got experience of working outside standard hours (evenings, weekends, or on-call) in a welfare, support, or related role
Work Location: On the road
