Service manager Work, Jobs in Haywards Heath, Wsx (with Salaries)

Freedom to Speak Up Guardian
The Guardian Service Ltd —Worthing
- £42,000 a year
- Weekend availability
- Microsoft Word
- Microsoft Outlook
- Management
- Health & wellbeing programme
- Work from home
Quick apply
4d
Operations Lead
Alpha Wholesale —Tonbridge
- £38,500 - £48,500 a year
- Full-time
- Management
- Organisational skills
- In-person
Quick apply
11d
Senior Customer Success Manager
KILLSTAR —Brighton
- £54,000 - £57,000 a year
- Full-time
- Hybrid work
- Communication skills
- Employee assistance programme
Project Manager (Commissioned Service)
Safe Haven Sussex CIC —Brighton
- £33,000 - £36,000 a year
- Full-time
- Management
- Supervising experience
- In-person
- Health & wellbeing programme
- Employee assistance programme
Quick apply
9d
Service Manager- Gatwick
Tesla —Crawley
- English
4d
Membership Manager
The Association of British Riding Schools —Horsham
- £20 - £25 an hour
- Part-time
- Customer service
- Administrative experience
- IT
- Free parking
Quick apply
6d
School Business Manager
Nutfield Church (C of E) Primary School —South Nutfield
- £40,296 - £43,735 a year
- Part-time
- Management
- Human resources
- In-person
Quick apply
13d
Project Officer
Clarion Housing Group —Haywards Heath
- £32,870 - £33,734 a year
- Full-time
- Hybrid work
- Travel
11d
People Operations Manager
Alternative Airlines —Charlwood
- From £40,000 a year
- Hybrid work
- Human resources
- Communication skills
- Work from home
- Employee discount
Quick apply
13d
Visitor Experience Officer
National Trust —Uckfield
- £27,612 a year
- Full-time
- Microsoft Office
- Free parking
- Employee assistance programme
5h
Senior General Manager - Brighton i360
Nightcap PLC —Brighton
- £80,000 a year
- Full-time
- Hospitality
- Restaurant
- Café
Quick apply
Learning and Talent Development Manager
Civil Aviation Authority —Gatwick Airport
- £72,547 - £75,000 a year
- Full-time
- Hybrid work
- Presentation skills
- Business
- Leadership
- Annual leave
- Gym membership
3d
Reward and Wellbeing Manager
Brainkind —Burgess Hill
- £45,000 - £55,000 a year
- Full-time
- Free parking
- Annual leave
Global Customer Experience Manager
The GelBottle Inc. —Brighton
- Hybrid work
- Leadership
- Employee discount
Quick apply
Team Leader
Change Grow Live —West Sussex
- £36,101.10 - £38,114.53 a year
- Remote
- Management
- Travel
- Leadership
- Annual leave
- Employee discount
2d
Senior Weddings & Events Manager
Guildford Manor Hotel & Spa —Guildford
- £50,000 - £65,000 a year
- Weekend availability
- Hospitality
- Sales
- Hotel
- Free parking
Quick apply
5d
Commercial and contracts manager
Versorium Healthcare ltd —Hassocks
- £18 - £30 an hour
- Part-time
- Management
- Contracts
- In-person
Quick apply
Service Manager - Hard FM
Equans —Brighton
- Full-time
- Customer service
- Engineering
- University
- Annual leave
- Employee assistance programme
Operational Transformation Implementation Manager
Sussex Community NHS Foundation Trust —Brighton and Hove
- £66,582 - £77,368 a year
- Full-time
- Human resources
5d
Project Officer – Employment & Skills
East Sussex County Council —Lewes
- Customer service
3h

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service manager jobs near haywards heath, wsx

Freedom to Speak Up Guardian

The Guardian Service Ltd
Worthing

Quick apply

Job details

Permanent
£42,000 a year
4 days ago

Benefits

Health & wellbeing programme
Company pension
Work from home
Company events
Private medical insurance
Life insurance
Referral programme
Sick pay

Qualifications

Microsoft Word
Microsoft Outlook
Management
GCSE
Microsoft Office
Organisational skills
Communication skills

Full job description

Job purpose

Provide independent, confidential liaison for all staff
Support contacting employees to find a self-determined resolution to their concerns by telephone and/or in person
Escalate issues of concern to senior leaders promptly in accordance with agreed timescales following consent from employee
Surface issues for the organisation which might otherwise be unknown
Promote an environment of “Freedom To Speak Up” (FTSU)
Provide support for staff who feel unable to raise issues internally or without support
Present Board report to the Board bi-annually

Key internal organisational relationships

CEO, Director of Operations and Client Services, Director of Strategy and Business Development, Head of Communication, Marketing and Strategic Engagement, Operations Managers, Guardians, Business Partner - Data Analytics and Dialog, Business Partner - Finance, Business Partner – Project Management

Key external relationships

Senior Leadership Team, Non-Executive Director and Board, Contacting Employees, Key Client Contacts

Main duties

Promptly respond to initial telephone or email, contacts providing an empathic and non-judgemental approach
Arrange a face to face meeting as soon as possible to complete conversations with contacting employees at mutually convenient times and venues (on site or off site).
Maximise the use of telephone, Teams etc. to facilitate speedy resolution
Escalate issues of patient safety and care in line with the agreed timescales for an NHS Trust client
Escalate (anonymously when necessary) and remain in contact with the contacting employee and those in the escalation path to ensure a satisfactory resolution is agreed
When required facilitate a meeting between a contacting employee and a colleague, escalating formally their concern (with their permission) in line with the agreed escalation path
Present the Guardian service to staff groups as required and on a regular basis
Agree a level of visibility with the NHS Trust and deliver accordingly
Schedule site visits for promotion of the Guardian service
Participate in Client initiatives to improve the ‘speaking up culture’
Write and keep accurate records and contribute to the evaluation of the effectiveness of the service as required, ensuring that reports are completed and recorded in a timely and accurate way
Send out user satisfaction survey to contacting employees
Ensure that information and data are handled appropriately, and personal and confidential data are protected in line with GDPR requirements
Work in accordance with the Guardian Service policies and procedures

Experience

Essential

Proven management and organisational skills at a mid-management or higher level
Demonstrable experience of interaction with mid-level and senior Executives, Directors and Non-Executive Directors in addressing concerns and issues
Proven experience of dealing sensitively with difficult issues, to act with integrity and maintain confidentiality as appropriate
Experience in giving presentations to small and large groups
Experience in communicating at all levels of staff from all disciplines and/or grades.
Experience of planning and prioritising own workload, and
working on own initiative with minimal supervision

Required skills

Essential

Able to listen without interruption
Excellent verbal and written communication skills to liaise with a wide range of people
Ability to work flexibly to meet the needs of the
Business including occasional evening and weekend work where agreed with the employee/employer in advance
Self- motivated, confident to work on own initiative and in working alone
Able to build a rapport which demonstrates compassion and understanding
Be able to set boundaries, be concise, present information and be able to write reports using Microsoft Office tools.

Personal disposition

Be approachable, trusted and non-judgmental
High emotional intelligence
Enthusiastic and highly motivated
Empathic disposition
Completer/finisher attitude

Particular requirements for role

This role can involve meeting with and speaking to people who are very emotional, very upset or traumatised by current or previous events or who may be at a point of crisis

Job Type: Permanent

Pay: £42,000.00 per year

Benefits:

Company events
Company pension
Health & wellbeing programme
Life insurance
Private medical insurance
Referral programme
Sick pay
Work from home

Application question(s):

Do you have mid to senior management experience?
Are you able to commute within an hour across Sussex?

Work authorisation:

United Kingdom (required)

Work Location: On the road

Quick apply

Refine Your Search

service manager jobs in haywards heath, wsx

Freedom to Speak Up Guardian

Operations Lead

Senior Customer Success Manager

Project Manager (Commissioned Service)

Service Manager- Gatwick

Membership Manager

School Business Manager

Project Officer

People Operations Manager

Visitor Experience Officer

Senior General Manager - Brighton i360

Learning and Talent Development Manager

Reward and Wellbeing Manager

Global Customer Experience Manager

Team Leader

Senior Weddings & Events Manager

Commercial and contracts manager

Service Manager - Hard FM

Operational Transformation Implementation Manager

Project Officer – Employment & Skills

I want to receive the latest job alerts for service manager in haywards heath, wsx

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