JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
Account Analytics LeadBased - Ideally commutable to either Derby or East London
Our people at JLL are shaping the future of real estate for a better world by combining world-class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
What this job involves:
The Account Analytics Lead will be responsible for the on account analytics team. Accountabilities will include delivering operational accountability across the analysts and developers and is typically accountable for budget and policy recommendations and medium-term planning. The role will partner with both account management leadership as well as JLLT Analytics Services leadership to drive a step change in how we deliver insights and performance improvements as well as our client directly.
What your day-to-day will look like:
The role will be accountable to ensure that the Account’s analytics team has the tools, methodology and architecture environment to be successful and will ensure that best practices are adhered to.
Key elements will include delivery of the day-to-day performance management requirements within the account and exploring solutions for the account’s data needs and problems. The role defines the business questions which need be answered to effectively deliver operational improvements, whilst endeavouring to create new data-driven approaches for the purpose of generating business and operations insights through data analytics and information visualisation across a global real estate portfolio including: facilities management and building operations, energy management, leasing, project management and real estate portfolio planning.
The ideal candidate will have impeccable relationship and programme management skills and can move quickly from vision to strategy. Furthermore, as we drive to more efficient operations, the role will partner with the account leadership to quantify and deliver financial improvements.
Major responsibilities:
Provide relationship management and advisory support to our client and account leadership team by driving best practices, help solution from problem statements, discover value from data and articulate these back to the leadership team
Have commercial experience, understand how our business works and the ability to identify opportunities to reduce our cost and increase productivity across the account and for our client
Provide optimisation opportunities across the account discovered from sharing best practices and collaboration across regions
Lead the operational BI engagement programme to support the achievement of the client goals
Devise and promote creative data visualisation to derive actionable intelligence
Lead problem solving teams to develop recommendations based on data interpretation and analysis to transform behaviours and techniques
Translate client business objectives into an information management and business intelligence strategy, which is integrated and consistent at the account management level
Deep understanding of contract key performance indicators and reporting requirements and client expectations
Financial modelling, analysis and compilation of quantitative data
Promote success powerfully, such that our client recognizes the value of your work
Develops standards, policies and procedures for the form, structure and attributes of the business intelligence tools and systems
Provide subject matter expertise for all data related processes and analyses:
The successful candidate will demonstrate a strong ability to lead and manage multidisciplinary teams across account, with a highly commercial mind-set, strong financial acumen in addition to excellent communication skills.
Skills and Experience
- Extensive experience of BI, business or data analyst required ideally in an enterprise environment across multiple application systems and business functions.
- Demonstrated successes in data analysis, drawing conclusions and improvement.
- Advanced Diploma, Degree or equivalent in technology, business technology, project management or a professional degree with focus on project management / technology is essential.
- Business analysis, consulting/advisory and/or project or client management experience will be a strong plus.
- Ability to interpret and tell the story behind the data.
- Able to communicate in a clear and concise manner in English.
- Able to work with diverse stakeholders - business, IT, and clients.
- Good trouble-shooting skills, able to use Root Cause Analysis (RCA).
- Process-oriented with a good grasp of requirements elicitation, project management, and technical delivery/development processes.
- Working knowledge of BI tools (Tableau preferred), querying databases (SQL), and ETL tools (Alteryx preferred)
- Knowledge of the Corporate Real Estate industry or any multi-services industry advantageous.
- PMP or PSM certification advantageous.
- Azure Agile DevOps experience advantageous.
- Agile experience advantageous.
Behavioural Competencies
Strategically Adept
Possesses a Customer Mindset
Proven Leadership in a collaborative environment
Deals well with ambiguity
Executive presence and results oriented, constantly raising the bar
Sense of urgency
Exceptional influencing and communication skills
At JLL, we embrace more innovative ways of working and prioritise opportunities to strengthen and advance your career within the UK and beyond. We support each other's wellbeing and champion inclusivity and belonging across teams. What sets JLL apart is our culture of collaboration, both locally in the UK and across the globe. Join us in taking the more inspiring, innovative, and optimistic path on our journey toward success as a Account Analytics Lead.
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If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
