2nd line support engineer Work, Jobs in Headingley, Wyk (with Salaries)

IT Support Engineer
Optionbox Ltd —Leeds
- From £25,000 a year
- Full-time
- Hybrid work
- Windows
- Computer networking
- SharePoint
- Referral programme
Quick apply
1d
1st/2nd Line IT Support - £27,000-£34,000
Humnize —Wetherby
- £27,000 - £34,000 a year
- Rotating shift
- Azure
- Computer networking
- Linux
- Free parking
Business and Operations Support Engineer - 24/7 cover
Freemans PLC —Bradford
- Full-time
- Microsoft Office
- Computer networking
- IT
- Work from home
- Employee discount

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IT Support Engineer

Optionbox Ltd
Leeds

Quick apply

Job details

Permanent | Full-time
From £25,000 a year
1 day ago

Benefits

Referral programme
On-site parking

Qualifications

ConnectWise
TCP
Driving Licence
CCTV
Windows
DHCP
VoIP
CompTIA Network+
IT support
Computer networking
DNS
SharePoint
Solarwinds
IT
TCP/IP
Active Directory
CompTIA A+
Help desk

Full job description

About Optionbox

Optionbox is a growing Managed Service Provider (MSP) based in Morley, Leeds, delivering IT support, VoIP telephony, internet connectivity, CCTV, access control and network cabling to SME clients across West Yorkshire. We answer the phone in under 8 seconds — no call centres — just real engineers providing expert, personal service.

The Role

You will be the backbone of our helpdesk, providing 1st and 2nd line technical support to our growing client base. You will split your time between remote troubleshooting via our RMM platform and on-site visits to client premises across the region. No two days are the same — you could be resolving a Microsoft 365 email issue in the morning and installing a VoIP handset at a dental surgery in the afternoon.

Key Responsibilities

Respond to incoming support tickets and calls, logging all activity accurately in the PSA/ticketing system
Diagnose and resolve 1st and 2nd line issues across Windows desktops/laptops, Microsoft 365, Active Directory, networking and VoIP
Carry out on-site visits to client premises to install, configure and troubleshoot hardware and infrastructure
Set up and configure new user accounts, PCs, laptops, and mobile devices
Support the delivery of client projects including network installations, VOIP deployments and cabling works
Monitor client systems using our RMM tooling and escalate issues proactively
Maintain accurate asset and documentation records for all client environments
Contribute to a positive client experience — Optionbox's reputation is built on friendliness and expertise
Mentor apprentices as the team grows

Essential Skills & Experience

Minimum 1 year of hands-on IT support experience in a helpdesk, MSP, or in-house IT role
Strong working knowledge of Windows 10/11, Microsoft 365 (Exchange, Teams, SharePoint, OneDrive)
Experience with Active Directory / Entra ID user management
Basic networking: TCP/IP, DNS, DHCP, routers, switches, VLANs
Confident communicator — able to explain technical issues clearly to non-technical users
Full UK driving licence and access to own vehicle (mileage reimbursed)
Ability to work under pressure and prioritise a busy ticket queue

Desirable (Not Essential)

Experience at an MSP or IT services company
Exposure to VoIP systems (Wildix, Gamma Horizon, or similar)
Familiarity with RMM tools (e.g. NinjaRMM, ConnectWise Automate, N-able)
Knowledge of basic cabling (Cat5/Cat6) or CCTV/access control systems
CompTIA A+, Network+, or Microsoft certifications (MS-900, MS-102)

What We Offer

Mileage allowance for on-site visits
Ongoing training and certification support (vendor courses, Microsoft, CompTIA)
A tree planted for every service contract — we take sustainability seriously
Friendly, close-knit team with real progression opportunities as we grow
No rigid hierarchies — your ideas and input are genuinely welcome

Pay: From £25,000.00 per year

Benefits:

On-site parking
Referral programme

Work Location: Hybrid remote in Leeds LS27 0HL

Quick apply

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2nd line support engineer jobs in headingley, wyk

IT Support Engineer

1st/2nd Line IT Support - £27,000-£34,000

Business and Operations Support Engineer - 24/7 cover

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