Customer care specialist Work, Jobs in Headingley, Wyk (with Salaries)

Enforcement Immigration Officer
Home Office —Leeds
- £34,415 - £34,931 a year
- Full-time
- Microsoft Outlook
- Microsoft Office
- Presentation skills
- Annual leave
5d
People Services Delivery Assistant
Anchor —Bradford
- £30,000 a year
- Hybrid work
- Analysis skills
- Human resources
- Organisational skills
- Employee discount
3d
Digital Marketing Assistant Head Office Wakefield
Cars 2 ltd —Wakefield
- £24,825 a year
- Full-time
- In-person
- Marketing
- Life insurance
Quick apply
Care Support Worker - Term Time Only
Henshaws —Harrogate
- £13.55 - £13.73 an hour
- Part-time
- Hospitality
- Customer service
- Free parking
- Paid training
Mentoring and Advocacy (MAS) Key Worker
Together Women —Leeds
- £29,114 a year
- Full-time
- Microsoft Office
- IT
- In-person
- Employee assistance programme
Quick apply
Bank Ward Administrator
Spire Healthcare —Leeds
- Customer service
- Computer literacy
- Administrative experience
- Free parking
- Annual leave
Business Development Manager
Professional Paper Supplies LTD —York
- From £37,500 a year
- Full-time
- Hybrid work
- Hospitality
- Management
- Sales
- Health & wellbeing programme
- Employee discount
Quick apply
12d
Customer Care Executive (3 month FTC)
Zenith —Leeds
- From £26,779.35 a year
- Hybrid work
- Customer service
- Organisational skills
- Communication skills
- Free parking
- Annual leave
4d
111 Health Advisor Wakefield
Yorkshire Ambulance Service NHS Trust —Wakefield
- £25,760 - £27,476 a year
- Weekend availability
- Hybrid work
- Customer service
- Paid training
- Annual leave
1h
Legal Administrator Leeds
Bevan Brittan —Leeds
- Monday to Friday
- Microsoft Excel
- Microsoft Outlook
- Customer service
- Employee assistance programme
Enhanced Support and Grants Team Manager (maternity cover)
Christians Against Poverty —Bradford
- £19,494 a year
- Part-time
- Hybrid work
- Team management
- Leadership
- Flexitime
- Employee discount
Lead ER Specialist
Anchor —Bradford
- £42,000 a year
- Hybrid work
- Management
- Supervising experience
- Human resources
- Employee discount
3d
Specialist Employment Coach
Autism Plus —York
- £15,221.70 a year
- School
- Annual leave
- Employee assistance programme
Duty Manager - Leeds Bradford Airport
Unifi —Yeadon
- £14.82 an hour
- Weekend availability
- Driving
- Leadership
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
10d
ER Specialist
Anchor —Bradford
- £38,000 a year
- Hybrid work
- Management
- Communication skills
- Employee discount
3d
FNOL Administrator
Zenith —Leeds
- From £26,215.15 a year
- Free parking
- Annual leave
4d
Claims Handler – Bodily Injury & Medical Malpractice (Multiple Opportunities)
Hiscox —York
- Full-time
- Travel
- Organisational skills
- Communication skills
Assistant Patient Services Co-ordinator
Leeds Teaching Hospitals NHS Trust —Leeds
- £28,392 - £31,157 a year
- Full-time
- Administrative experience
- Organisational skills
- Communication skills
4d
Part-time Administrator
Newmedica —Leeds
- £16,785.60 - £22,380.80 a year
- Weekend availability
- English
- Microsoft Office
- Administrative experience
- Annual leave
Quick apply
2d
Department PA
Leeds Teaching Hospitals NHS Trust —Leeds
- £28,392 - £31,157 a year
- Weekend availability
- Hybrid work
- Computer literacy
- English
- Communication skills
- Annual leave
9d

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Enforcement Immigration Officer

Home Office -
Leeds

Apply Now

Job details

Permanent | Full-time
£34,415 - £34,931 a year
5 days ago

Benefits

Annual leave
Company pension

Qualifications

Driving Licence
Microsoft Outlook
Microsoft Office
Presentation skills
Legal drafting
Data entry
IT
Communication skills

Full job description

Details

Reference number

471655

Salary

£34,415 - £34,931

This role currently attracts Annualised Hours Allowance (AHA) of 23.4% which equates which equates to an additional £8,053.11.

GBP

Job grade

Executive Officer

Contract type

Permanent

Business area

HO - Immigration Enforcement

Type of role

Operational Delivery

Working pattern

Full-time, Shift working

Number of jobs available

Location
About the job
Benefits
Things you need to know
Apply and further information

Location

Leeds

About the job

Job summary

Immigration Enforcement is responsible for enforcing the governments immigration laws, tackling illegal migration, removing foreign national offenders and immigration offenders from the UK. It also aims to disrupt the organised criminal groups that exploit the vulnerable for their personal gain. Learn more on our careers pages.

The role is in the operational arm of the Foreign National Offender Returns Command (FNO RC), Immigration Prison Team.

Foreign National Offender Returns Commands (FNO RC) objective is to protect the public by deporting or removing FNOs who commit criminal offences, and to actively monitor and manage FNOs released into the community. We manage each case through the legal process, negotiating barriers such as travel documents and ensuring that the use of immigration detention is appropriate.

The Immigration Prison Teams (IPT) are based in 13 embedded prison hubs across the United Kingdom, with some teams carrying out mobile roles across the region.

IPT officers engage with Foreign National Offenders (FNOs), and a range of stakeholders across the Prison and IRC estate.

Job description

The role is about managing relationships that assist in progressing cases to removal or release. IPT officers (at all grades) are required to be able to engage empathically with an FNO, a prison governor, an immigration caseworker, the voluntary sector, law enforcement and offender managers.

Key Responsibilities

Attend the prison establishments and manage a caseload of Foreign National Offenders (FNOs) liable for deportation, engaging directly with individuals and stakeholders to progress cases and facilitate effective removals in line with Home Office policy and legislation.
Engage proactively with case owners and prison staff, maintaining professional relationships through clear and effective communication.
Promote compliant returns and voluntary departure options, including the Facilitated Return Scheme (FRS), ensuring individuals understand the available pathways and processes.
Conduct FNO induction interviews and regular surgeries to establish nationality, identity, and other relevant information required to progress deportation cases.
Serve deportation documentation, explain immigration processes and outcomes, and maintain accurate case records through effective use of systems such as ATLAS.
Identify and respond to health, welfare, and vulnerability concerns, escalating issues appropriately to prison staff and case owners.
Attend and support Assessment, Care in Custody and Teamwork (ACCT) reviews where immigration matters are identified as contributing factors to an FNO's wellbeing.
Conduct screening and substantive interviews relating to Asylum and National Referral Mechanism (NRM) claims within prisons and Immigration Removal Centres (IRCs).
Act as a key point of contact for Immigration Prison Teams (IPT), managing FNO wing applications and responding to queries from prison staff in a timely and professional manner.
Ensure compliance with Home Office policies, safeguarding requirements, and operational procedures while maintaining high standards of customer service and case management.

Working Pattern

Due to the business requirements of this role, it is only available on a full-time basis.

Please note: Due to the operational needs of the role, this position does not offer hybrid working arrangements.

Successful candidates will need to be able to attend for all shifts including early starts, late night finishes, and overnight shifts. These shifts may be outside of public transport operating hours.

Training

You will receive full training and support to do the job. Training takes place initially in the classroom and then continues on the job with a mentor who supports you until you are fully confident in the role. Even then you are never alone; you work as part of a team where there is always someone around for advice and support. Further information on what the training involves can be found on our website.

Personal Safety Training (PST)

These roles can be physically demanding and if successful you will be required to complete and pass specialist training including Personal Safety Training (PST) Level 2, which develops skills in personal safety, arrest and restraint techniques. This demands physical activity and physical contact with delegates on the course. You will be required to complete a PST health declaration and, if necessary, attend a medical examination. A formal offer will be conditional upon you being physically fit to undertake and pass the training.

Travel

This position is based within the Leeds Mobile Team (Waterside Court HO building as the base), with the expectation to regularly travel to work within HMP sites, Immigration Reporting Centres and Immigration Removal Centres across Yorkshire and the North East.

Person specification

Essential Criteria

Ability to work effectively under pressure with minimal supervision in a custodial environment.
Strong communication and interpersonal skills, with the ability to build and maintain positive working relationships with colleagues, stakeholders, and external partners, promoting collaboration, transparency, and mutual respect.
Effective team player who understands how individual contributions support wider operational objectives.
Proactive and solution-focused, with the ability to identify issues early and take appropriate action to resolve them.
Strong written skills, with experience drafting clear and accurate case records and correspondence.
Ability to work collaboratively and empathetically with diverse individuals, including vulnerable people.
Strong IT skills with advanced proficiency in Microsoft Outlook and the Microsoft Office suite. Experienced in using and maintaining databases, ensuring accurate data entry, record management, and regular system updates.

Driving Licence

Due to the nature of the work and/or the geographical area, driving is an essential requirement for this role. You will be required to drive on official business. You must have a full valid UK manual driving licence.

Licences

Full UK Manual Driving Licence

Behaviours

We'll assess you against these behaviours during the selection process:

Working Together
Delivering at Pace
Making Effective Decisions
Communicating and Influencing

We only ask for evidence of these behaviours on your application form:

Working Together

Benefits

In addition to your salary, a career with the Home Office offers a range of benefits, including:

A Civil Service pension with an employer contribution of 28.97%.
In-year reward scheme for one-off or sustained exceptional personal or team achievements.
25 days annual leave on appointment, rising with service to 30 days.
Eight days of public holidays, plus one additional privilege day.
This role currently attracts Annualised Hours Allowance (AHA) of 23.4%, which equates to an additional £8,053.11 per annum based on salary minimum. Further information can be found on our website.
See more of our benefits on our careers website.

Sign-up on our website to receive emails with information about careers at the Home Office.

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance for more information on appropriate and inappropriate use.

Selection process details

This vacancy is using Success Profiles , and will assess your Behaviours, Strengths and Experience.

This gives us the best possible chance of finding the right person for the job, drives up performance and improves diversity and inclusivity.

We will endeavour to conduct the selection process in line with the dates indicated below, but cannot guarantee that these will not, where necessary, be revised.

1. Application by 31st July 2026.

As part of the application process, you will be asked to complete:

Personal Statement (maximum 500 words).
Evidence of the Behaviour - Working Together (maximum of 250 words per Behaviour).

The Personal Statement should be aligned to and demonstrate how you meet the skills and experience set out in the essential criteria, detailed in the job description.

For guidance and information on how to construct your application (Personal Statement and Behaviours), you are encouraged to visit Civil Service Careers website.

2. Sift 4th August 2026.

The sift will be held on the Personal Statement and Behaviour - Working Together, as listed in the advert.

Should a high volume of applications be received, an initial sift will be conducted on the Personal Statement.

Candidates who pass the initial sift will then be progressed to a full sift that will consist of all the remaining elements submitted (Lead Behaviour - Working Together).

Candidates who fail to meet the minimum pass score for the initial sift will not have their remaining submitted elements scored and will only receive a sift score for that assessed at the initial sift.

3. Interview - 25th August 2026.

If you are successful at sift stage, you will be invited to an interview that will be Behaviours (as listed in the job advert) and Strength based questions. All Behaviours listed in the selection process will be scored at the interview.

The interview will take place in person Home Office, Waterside Court.

For guidance and information on what to expect and how to prepare for an interview, you are encouraged to visit Civil Service Careers.

Problems during the application process

If you experience problems accessing this advert, or you think youve made a mistake on an initial application, please contact [email protected], including the vacancy reference, at least two working days before the vacancy closes. Further information can be found on our website.

Do not create or attempt to submit another application, online test or use a different Civil Service Jobs account to proceed as this would be in violation of the candidate declaration.

Reserve List

A reserve list may be held for a period of up to 12 months from which further appointments may be made. There is no guarantee that being held on a reserve list will lead to a job offer. Further information can be found on our website.

Breaking Tied Scores

The behaviours, technical skills, experience, and strengths have been ranked in order of importance to enable us to differentiate between candidates with tied interview scores.

Appearance

This is a uniformed post and as such requires the highest standards. Further information on this and policies regarding tattoos can be found on our website.

Standards

All Civil Servants are expected to comply with the Civil Service Code, and its core values of integrity, honesty, objectivity and impartiality.

Integrity Check

As well as successfully obtaining UK Security Vetting clearance, you will also be subject to an additional Integrity Check, as part of the pre-employment process, to determine your suitability to work for Border Force or Immigration Enforcement. For further information on what this involves, please visit our website.

Further Information

In order to process applications without delay, we will be sending a Criminal Record Check to Disclosure and Barring Service on your behalf. However, we recognise in exceptional circumstances some candidates will want to send their completed forms direct.

If you will be doing this, please advise Government Recruitment Service of your intention by emailing [email protected] stating the job reference number in the subject heading.

Reasonable Adjustments

If a person with disabilities is at a substantial disadvantage compared to a non-disabled person, we have a duty to make reasonable changes to our processes.

If you need a change to be made so that you can make your application, you should:

Contact Government Recruitment Service via [email protected] as soon as possible before the closing date to discuss your needs
Complete the Assistance Required section in the Additional Requirements page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you're deaf, a language service professional

If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the Contact point for applicants section.

Feedback

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check.

Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check .

See our vetting charter .

People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

Open to UK nationals only.

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles .

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service Diversity and Inclusion Strategy .

Apply and further information

This vacancy is part of the Great Place to Work for Veterans initiative.

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

Name : HORC Campaign Team (BF, BSC, IE & PSG)
Email : [email protected]

Recruitment team

Email : [email protected]

Further information

If you feel that your application has not been treated in accordance with the Civil Service Recruitment Principles. and you wish to make a complaint, then contact the Government Recruitment Service via [email protected]. If you are not satisfied with the response that you receive, then you can contact the Civil Service Commission.

Apply Now

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Salary

Job grade

Contract type

Business area

Type of role

Working pattern

Number of jobs available

Contents

Location

About the job

Job summary

Job description

Person specification

Licences

Behaviours

Benefits

Things you need to know

Artificial intelligence

Selection process details

Security

Nationality requirements

Working for the Civil Service

Diversity and Inclusion

Apply and further information

Contact point for applicants

Job contact :

Recruitment team

Further information