Protection officer Work, Jobs in Headingley, Wyk (with Salaries)

Revenue Protection Officer
United Gas and Power —Guiseley
- Monday to Friday
- Hybrid work
- Microsoft Office
- Analysis skills
- IT
- Annual leave
Quick apply
Data Protection Officer
Card Factory —Wakefield
- £65,000 a year
- Management
- Work from home
Security Officer
Legends Global (Europe) —Leeds
- Rotating shift
- Computer skills
- Annual leave
- Employee assistance programme
Quick apply
4d
Customer Service Officer
Leeds City Council —Leeds
- £26,403 - £28,142 a year
- Full-time
- Customer service
- Microsoft Office
- Organisational skills
- Annual leave
5d
Library and Digital Assistant
Leeds City Council —Leeds
- £26,403 - £28,142 a year
- Part-time
- Customer service
- Administrative experience
- Organisational skills
- Annual leave
2d
Inclusion Officer
Leeds United Football Club —Leeds
- English
- Driving
- Communication skills
11d
Emergency Planning Officer
Leeds City Council —Leeds
- £39,862 - £42,839 a year
- Full-time
- Communication skills
- Negotiation
- Annual leave
10d
C3 Senior Reponse Officer
Leeds City Council —Leeds
- £32,061 - £33,699 a year
- Weekend availability
- Driving
- Communication skills
- Annual leave
4d
Operational Support Officer
HM Courts & Tribunal Service —Bradford
- £20,001 - £30,000 a year
- Part-time
- Hybrid work
- Customer service
- Administrative experience
- Presentation skills
- Annual leave
- Employee discount
7d
Apprentice Trading Standards Officer (Tobacco and Vapes)
City of York Council —York
- £20,932.73 - £24,521.19 a year
- Full-time
- Hybrid work
- No experience needed
- English
- Annual leave
- Employee discount
2d
Occupational Therapy Assistant
Leeds City Council —Leeds
- £28,598 - £31,022 a year
- Temporary
- Microsoft Office
5d
Senior Policy Advisor - Foreign National Offender, Prison Policy Directorate
Ministry of Justice —Leeds
- £40,001 - £60,000 a year
- Part-time
- Hybrid work
- Management
- Presentation skills
- Travel
- Annual leave
- Employee discount
Matchday Wellbeing Support Officer
Leeds United Football Club —Leeds
- Childcare
- Working with children
- Communication skills
5d
Principal Legal Officer (PO4)
Leeds City Council —Leeds
- £46,142 - £49,282 a year
- Full-time
- Hybrid work
- Communication skills
- Annual leave
Victim Liaison Officer
North Yorkshire Council —Harrogate
- £34,434 - £38,220 a year
- Full-time
- English
10d
Control Room CCTV Operator
Leeds United Football Club —Leeds
- Customer service
- Microsoft Office
- IT
4d
Security Officer
ISS Facility Services —York
- £13.45 an hour
- Monday to Friday
- Customer service
Assessor
Leeds United Football Club —Leeds
- Customer service
- Communication skills
5d
Workforce Development Officer
Leeds City Council —Leeds
- £38,220 - £40,777 a year
- Part-time
- Hybrid work
- Communication skills
- Annual leave
6d
Project Support Officer
Leeds City Council —Leeds
- £37,280 - £39,152 a year
- Full-time
- Analysis skills
- Project management
- Presentation skills
- Annual leave
5d

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Revenue Protection Officer

United Gas and Power
Guiseley

Quick apply

Job details

Permanent

Benefits

Cycle to work scheme
Annual leave
Company events

Qualifications

Microsoft Office
Analysis skills
IT
Communication skills

Full job description

Overview

As one of the fastest-growing and highest-rated commercial energy suppliers in the UK, we are seeking an experienced Revenue Protection Officer to join our team at our Guiseley, Leeds office.

This role is suited to someone who can take ownership of the end to end complex gas and electricity revenue protection cases, applying strong analytical skills and sound judgement to identify energy theft, progress investigations, and deliver compliant results.

At UGP we aim to attract people from diverse backgrounds to build on our inclusive culture. We welcome applications from everyone regardless of age, race, gender, religion or beliefs, disability, gender identity or sexual orientation.

Responsibilities

Lead identification and prioritisation of revenue protection risks using exception reports, smart meter data, consumption trends, meter reads, and account activity.
Complete desktop investigations and evidence collation (e.g., deep dives, read validation, change of tenancy review, meter technical detail analysis).
Partner with metering agents, data collectors, DNO’s, gas transporters, and field revenue protection teams to commission site activity, review outcomes, and agree next steps.
Calculate estimated consumption, back-bills, and billing adjustments in line with internal policy and regulatory/industry requirements; provide peer review and coaching to improve accuracy.
Raise and oversee requests for meter exchanges, safety checks, reads, and investigations via internal workflows and third-party portals; proactively manage third-party responses to meet SLAs.
Handle sensitive customer contact (phone/email/letter) for escalated or disputed cases, explaining outcomes clearly and agreeing resolution and repayment/settlement options.
Identify and support customers in vulnerable circumstances, ensuring appropriate referrals and reasonable adjustments are applied.
Work closely with Billing, Collections, Customer Service, Complaints, and Legal/Fraud functions to resolve complex cases and prevent repeat loss.
Support quality assurance through case audits/checks, identifying root causes of leakage/rework and recommending control/process improvements.
Support onboarding and coaching of colleagues, sharing best practice and contributing to a consistent approach to decision-making.

The Individual

Experience in revenue protection, revenue assurance, billing, collections, fraud prevention, investigations, or regulated utilities operations.
Strong analytical capability, including interpretation of consumption patterns and (where applicable) smart meter/interval data to identify anomalies and evidence leakage.
Proven ability to own complex cases end to end, applying judgement to evidence and documenting decision rationale to an auditable standard.
Excellent attention to detail with demonstrable accuracy in calculations, case notes, and record keeping.
Confident written and verbal communication skills, including ability to explain outcomes clearly and handle escalated customer interactions.
Ability to priorities’ a varied caseload and deliver against SLAs and quality measures with minimal supervision.
Strong integrity and understanding of confidentiality, data protection, and appropriate escalation for suspected fraud/safety concerns.
Competent IT skills, including MS Office (particularly Excel) and comfort using billing/CRM/case management systems.
Advanced DBS check is required for this role

Join The Team

Competitive salary, based on experience.
Regular company social events.
25 days annual leave, plus bank holidays, with the option to purchase up to 5 additional days per year.
Collaborative working environment.
Career progression opportunities.
Opportunity to grow within an expanding business.
Monday to Friday, 9:00am to 5:00pm, with some hybrid working considered.
Health and well-being cashback scheme.
Cycle to Work scheme.

Company Overview

United Gas & Power (UGP), is a business energy supplier based in Yorkshire that truly puts customer service at the heart of its organisation. We supply businesses across the UK and handle the entire end-to-end switching process to make your switch as hassle free as possible.

Quick apply

Refine Your Search

protection officer jobs in headingley, wyk

Revenue Protection Officer

Data Protection Officer

Security Officer

Customer Service Officer

Library and Digital Assistant

Inclusion Officer

Emergency Planning Officer

C3 Senior Reponse Officer

Operational Support Officer

Apprentice Trading Standards Officer (Tobacco and Vapes)

Occupational Therapy Assistant

Senior Policy Advisor - Foreign National Offender, Prison Policy Directorate

Matchday Wellbeing Support Officer

Principal Legal Officer (PO4)

Victim Liaison Officer

Control Room CCTV Operator

Security Officer

Assessor

Workforce Development Officer

Project Support Officer

I want to receive the latest job alerts for protection officer in headingley, wyk

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