About the Role
You will join the Retail & Ticketing Team at the Ashmolean Museum, the University of Oxford’s world-class museum of art and archaeology. Situated in the heart of Oxford, the Ashmolean is an iconic cultural destination, open to everyone every day.
You will provide a welcoming and professional service to visitors, responding to ticketing and event booking enquiries by email and telephone and supporting the smooth operation of the Museum’s ticketing systems.
You will process ticket refunds and exchanges, assist with maintaining event and ticketing information, and work closely with colleagues across Exhibitions, Education, Membership, Finance, Visitor Experience and IT.
The role is based onsite at the Ashmolean Museum and requires flexibility to work across seven days, including some Bank Holidays.
This is a permanent variable hours post, paid as claimed. The hours will vary according to the operational requirements of the Museum.
About You
You will be educated to at least GCSE standard, or equivalent, in English and Mathematics, and will have exceptional interpersonal and communication skills, with a genuine enthusiasm for interacting with visitors and customers.
You will be a strong team player who is also confident working independently. You will have good IT literacy, including experience of or confidence using EPoS, email and telephone systems, Microsoft Word and Excel. You will be highly organised, with excellent attention to detail and the ability to manage your time effectively.
What We Offer
As an employer, we genuinely care about our employees’ wellbeing and this is reflected in the range of benefits that we offer including: • An excellent contributory pension scheme
- A comprehensive range of childcare services
- Family leave schemes
- Cycle loan scheme
- Discounted bus travel and Season Ticket travel loans
Diversity
Our staff and students come from all over the world, and we proudly promote a friendly and inclusive culture. Diversity is positively encouraged, through diverse groups and champions, as well as a number of family-friendly policies, such as the right to apply for flexible working and support for staff returning from periods of extended absence, for example, shared parental leave.
We are committed to ensuring that our recruitment processes are inclusive and accessible. If you require the job description or any other materials in an alternative format, or if you would like to request any adjustments to support you through the application or interview process, please contact the recruitment team at
[email protected].
How to Apply
You will be required to upload your CV and a supporting evidence form using the attached template as part of your online application. Your supporting evidence form should list each of the essential and desirable selection criteria, as listed in the job description, and explain how you meet each one. CVs alone will not be considered.
We aim to provide a supportive working environment and are happy to discuss training and professional development opportunities. The Chair of this recruitment panel will be Anna Vrij-Tottey, Retail & Ticketing Manager, who can be contacted with enquiries relating to the role (
[email protected]). General queries about the recruitment and application process should be directed to the Recruitment team within our Human Resources department (
[email protected]).
The closing date for applications is 12.00 midday BST on Friday 4 September 2026. Interviews are expected to take place during the week commencing 14 September 2026.
