Technical support occupations Work, Jobs in Headington, Oxf (with Salaries)

Technical Support Specialist (Hardware)
Infinitesima —Abingdon
- £55,000 - £62,000 a year
- Engineering
- Annual leave
Quick apply
12h
MDM IT Support
NHS Professionals —Aylesbury
- £14.89 - £16.93 an hour
- Temporary
- Travel
Quick apply
7d
Technical Support & Calibration Technician (Office-Based and Part-time)
Natus Sensory —Bicester
- Part-time
- Microsoft Excel
- Communication skills
- Flexible schedule
5d
Technical Support Advisor - Bókun
Tripadvisor —Oxford
- Weekend availability
- Spanish
- Customer service
- English
- Employee assistance programme
- Employee discount
Quick apply
FGA Technical Support & Warranty Executive
Crowcon Detection Instruments Limited —Abingdon
- £28,000 - £29,000 a year
- Hybrid work
- Free parking
- Employee assistance programme
Quick apply
Technical Support Specialist (Control Systems)
Infinitesima —Abingdon
- £55,000 - £62,000 a year
- Hybrid work
- Engineering
- Python
- Annual leave
Quick apply
Customer Support Technician
Ricoh —Reading
- Communication skills
9h
IT Support Apprentice
QA Apprenticeships —Abingdon
- £15,600 a year
- Full-time
- IT
- Communication skills
Technical Support Engineer
Barracuda Networks Inc. —Reading
- Salesforce
- English
- Windows
Quick apply
6d
Financial Systems Service Desk Analyst
University of Oxford TSS —Oxford
- £16.92 an hour
- Temporary
- Microsoft Word
- Microsoft Excel
- Analysis skills
5h
Enrolment Support Agents
Buckinghamshire New University —High Wycombe
- £13.45 an hour
- Full-time
- Customer service
- Organisational skills
- Communication skills
7d
Network Operations Centre (NOC) Engineer
Gigaclear —Abingdon
- £26,000 - £28,000 a year
- Full-time
- IT
- Communication skills
- Employee assistance programme
Quick apply
9d
Office-Based Service Desk Audio Visual Engineer
Auditel Rental and Service Limited —High Wycombe
- £30,000 - £35,000 a year
- Full-time
- Customer service
- Organisational skills
- IT
- Free parking
Quick apply
6d
Junior Support Analyst
Esri UK —Aylesbury
- From £28,000 a year
- Full-time
- Hybrid work
- Software troubleshooting
- Travel
- In-person
- Health & wellbeing programme
- Work from home
Quick apply
6d
IT Support Technician (SETSU) (SEROCU)
Thames Valley Police —Reading
- £29,501 a year
- Full-time
- Customer service
- IT
- Annual leave
5d
IT Support Engineer - Fixed Term
Astroscale —Didcot
- £30,000 - £50,000 a year
- Hybrid work
- Azure
- Management
- Windows
- Life insurance
- Sick pay
Associate Engineer, GxP IT Support
Moderna, Inc. —Oxford
- Full-time
- Oracle
- Microsoft Outlook
- Computer Science
- Annual leave
Commercial Operations Specialist - Technical Services
Oxford Nanopore Technologies —Oxford
- Full-time
- Sales
- Salesforce
- Organisational skills
IT End-User Support Specialist
Lucy Group Head Office —Thame
- Azure
- Customer service
- Windows
IT Support Engineer
Astroscale —Didcot
- £30,000 - £50,000 a year
- Full-time
- Hybrid work
- Azure
- Management
- Windows
- Life insurance
- Sick pay
10d

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Technical Support Specialist (Hardware)

Infinitesima -
Abingdon

Quick apply

Job details

£55,000 - £62,000 a year
12 hours ago

Benefits

Annual leave
Company pension

Qualifications

Engineering
Physics
Root cause analysis
Microscopy

Full job description

Would you like to be instrumental in enabling the next generation of semi-conductors?

Are you a Technical Support Specialist (Hardware) who can support our technical group in supporting the global deployment, reliability, and performance of our systems? Our team provides technical expertise across system hardware, control systems, manufacturing development whist partnering with Applications, Customer Support, Engineering, and Manufacturing teams.

Are you a highly collaborative engineer who enjoys solving complex technical problems, working across disciplines, and supporting high-performance semiconductor metrology systems in the field and in manufacturing?

If this resonates, read on….

Reward and Benefits:

£55,000 to £62,000 (depending on experience)

25 days annual leave, death in service and private health care benefits, personal pension contributions of 4% with salary sacrifice and a generous EMI Share scheme

Based in Abingdon, Oxford, UK, we are a high calibre team of 100 plus people and we are growing fast. We are backed by global financial and industry investors including Applied Ventures, the strategic venture arm of the industry leading equipment company.

About the role:

A typical day for a Technical Support Specialist (Hardware) could look like this:

Hardware Technical Support & Escalation

Providing advanced troubleshooting support for complex hardware issues across installed Metron3D systems and manufacturing builds.

Acting as technical escalation point for Field Service and Applications teams.

Diagnosing issues across mechanical, optical, and electronic subsystems.

Supporting timely resolution of critical field issues.

System‑Level Diagnostics

Investigating system‑level performance issues, including integration with OEM modules and custom components.

Working closely with the Technical Support Specialist (Control Systems) to diagnose issues across hardware and control systems.

Reproducing and analysing customer‑reported issues.

Root Cause Analysis & Corrective Actions

Leading and contributing to structured root cause investigations for hardware‑related issues.

Partnering with engineering and manufacturing teams to identify and agree permanent corrective actions.

Supporting the implementation of design improvements, component updates, and process changes.

Manufacturing & Build Support

Collaborating with Manufacturing Development Engineers to support system integration and build activities.

Assisting with troubleshooting hardware issues during system assembly and integration.

Providing technical input on manufacturability, subsystem robustness, and overall system stability.

Support new product introduction including testing, training and documentation.

Field Issue Investigation

Analysing field data, logs, and system performance reports to uncover underlying hardware issues.

Supporting failure analysis of returned components or subsystems.

Technical Knowledge Development

Developing and maintaining troubleshooting procedures, diagnostic workflows, and technical documentation.

Capturing lessons learned from field issues and sharing them.

Supporting Customer Support and Applications teams through training on hardware.

Who we are looking for:

To succeed as a Technical Support Specialist (Hardware), we do need you to have extensive experience of:

Precision electromechanical systems and opto-mechanical assemblies.

High-stability instrumentation requiring sub-micron precision.

Vibration isolation, nano-positioning stages, sensors and tight tolerance mechanical assemblies.

Diagnosing complex system issues across mechanical, electronic and optical subsystems.

Scientific instrumentation, photonics.

Analysing interactions between hardware, software and environmental factors.

Explaining complex challenges to key stakeholders.

Nice to have:

Familiarity with semiconductor equipment, wafer handling systems, EFEM modules, robotics, and automated semiconductor tool architectures.

Familiarity with metrology tools, nano-scale microscopy systems preferred.

Education / Qualifications:

Either a Physics or Engineering degree or similar, or a clear equivalent path through relevant apprenticeship or a minimum of 5 years of accumulated experience.

Quick apply

Refine Your Search

technical support occupations jobs in headington, oxf

Technical Support Specialist (Hardware)

MDM IT Support

Technical Support & Calibration Technician (Office-Based and Part-time)

Technical Support Advisor - Bókun

FGA Technical Support & Warranty Executive

Technical Support Specialist (Control Systems)

Customer Support Technician

IT Support Apprentice

Technical Support Engineer

Financial Systems Service Desk Analyst

Enrolment Support Agents

Network Operations Centre (NOC) Engineer

Office-Based Service Desk Audio Visual Engineer

Junior Support Analyst

IT Support Technician (SETSU) (SEROCU)

IT Support Engineer - Fixed Term

Associate Engineer, GxP IT Support

Commercial Operations Specialist - Technical Services

IT End-User Support Specialist

IT Support Engineer

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