Call center manager Work, Jobs in Headley, Ham (with Salaries)

Call Centre Manager
Bramah Safeguarding CIC —Reading
- £45,000 - £55,000 a year
- Management
- Sales
- Customer service
Quick apply
11d
Service Centre Team Leader
M Group —Farnborough
- Rotating shift
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Employee discount
11d
Telesales Account Manager - Belfast / Remote
Yell Ltd —Reading
- £29,000 a year
- Full-time
- Remote
- Sales
- Communication skills
- Employee assistance programme
- Life insurance
Quick apply
Telesales Account Manager - Belfast / Remote
Yell —Reading
- £29,000 a year
- Full-time
- Remote
- Sales
- Communication skills
- Employee assistance programme
- Life insurance
9d

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Service Centre Team Leader
M Group —Farnborough
Experience in a customer service, service centre, contact centre, call centre or operational environment. Ensure incidents, requests and queries are logged…
11d
Junior Account Manager (Customer Support)
Socialbear —London
Hybrid working:* You will be working in our Canary Wharf office 3 days a week with 2 days a week working from home. Superb time and project management.
£30,000 - £35,000 a year
Quick apply

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Call Centre Manager

Bramah Safeguarding CIC
Reading

Quick apply

Job details

Fixed term contract
£45,000 - £55,000 a year
11 days ago

Benefits

On-site parking

Qualifications

Management
Sales
Customer service
Analysis skills
Leadership
Communication skills

Full job description

The position is an exciting FTC to lead and develop a high-performing call centre team, delivering exceptional customer service while driving sales performance and operational excellence.

Location: Reading (occasional travel to the Head office in Leeds)
Salary: up to £50K + 5K on successful contract completion
length: 12 month FTC
Hours: 8am to 6pm across 5 days per week (must be flexible on days)

Key Responsibilities

Lead, coach, and motivate call centre agents to achieve service and sales targets.
Drive revenue through effective sales, upselling, and customer engagement strategies.
Ensure customer enquiries and complaints are resolved professionally and efficiently.
Monitor performance metrics, identify improvement opportunities, and implement action plans.
Oversee daily call centre operations, including scheduling, resource planning, and service levels.
Produce performance reports and use data to drive continuous improvement.
Maintain high standards of quality, compliance, and customer satisfaction.
Monitoring measures such as Average booking value, cost per call, complaint SLA's and call answer rate %

Skills & Experience

Proven experience in a call centre management or similar leadership role.
Strong sales and customer service background.
Excellent leadership, communication, and coaching skills.
Experience using CRM and call centre management systems.
Strong analytical, organisational, and problem-solving abilities.
Ability to thrive in a fast-paced, target-driven environment.

Key Competencies

Customer-focused and solution-oriented.
Results-driven with strong commercial awareness.
Effective people leader and motivator.
Strong decision-making and accountability.
Committed to continuous improvement and operational excellence.

If you are looking for an exciting leadership role dont hesitate to apply and find out more :)

Pay: £45,000.00-£55,000.00 per year

Benefits:

On-site parking

Work Location: In person

Quick apply

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call center manager jobs in headley, ham

Call Centre Manager

Service Centre Team Leader

Telesales Account Manager - Belfast / Remote

Telesales Account Manager - Belfast / Remote

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