A Passion for Luxury Travel?
Do you have a genuine passion for exceptional travel experiences? Have you spent time skiing throughout the Alps and exploring Europe's most sought-after summer destinations? Are you highly organised, commercially minded and excited by the opportunity to work within a growing luxury travel company?
The Chalet Edit and The Villa Edit specialise in curating extraordinary ski chalet and villa holidays for discerning clients worldwide. We are seeking a talented and motivated individual to join our close-knit team and play an integral role in the continued growth of our luxury travel brands.
Whether you are a recent graduate or looking to take the next step into a long-term career within luxury travel, this role offers a unique opportunity to gain experience across all areas of a growing boutique business, from client experience and operations through to marketing and content creation.
Applications submitted without a covering letter will not be considered.
About Us
The Chalet Edit and The Villa Edit are boutique luxury travel companies specialising in bespoke ski chalet and villa holidays across some of the world's most sought-after destinations.
Renowned for our personalised approach and exceptional attention to detail, we work with a carefully curated portfolio of luxury properties and trusted partners to create unforgettable travel experiences for our clients.
Our ethos is simple: to create seamless, memorable holidays that transcend the ordinary.
As our brands continue to grow, we are looking for an enthusiastic and ambitious individual to join our team and contribute to the next stage of our journey.
About the Role
This varied and rewarding position combines luxury booking administration, client support, content creation, social media management and website administration.
Working closely alongside the Director and wider team, you will become a key part of the business, helping deliver exceptional service standards and memorable experiences for our clients from initial enquiry through to departure.
We are looking for someone who is proactive, highly organised and thrives in a fast-paced environment. This role offers significant variety and the opportunity to gain exposure to all aspects of a luxury travel business.
Working Hours
This is a part-time position, working three days per week, 9:00am to 5:00pm, on a hybrid basis between our Chichester office and home working.
As a luxury travel business, flexibility is important. During peak booking periods and throughout the winter ski season, occasional Saturday support may be required. These instances will be infrequent and advance notice will be provided wherever possible.
The role offers a fantastic work-life balance alongside the opportunity to become an integral member of a growing luxury travel company.
Key Responsibilities
Client Experience & Sales Support
- Deliver exceptional client care throughout the booking journey, helping to encourage repeat business and referrals.
- Develop an in-depth understanding of our luxury chalet and villa portfolio, destinations and supplier network.
- Support the Director and wider team in preparing bespoke holiday quotations during busy periods.
- Assist with lead generation and client retention initiatives.
Booking Administration & Concierge
- Organise and manage the administrative elements of bookings from confirmation through to departure.
- Prepare booking confirmations, invoices and client documentation.
- Monitor payment schedules and issue final balance reminders.
- Coordinate pre-arrival arrangements and assist with preparing client itineraries.
- Liaise with chalet operators, villa owners and suppliers to ensure a seamless client experience.
- Build and maintain strong relationships with property owners, operators and industry partners.
Operations & Administration
- Maintain internal databases, CRM systems and booking records.
- Support operational processes across both brands.
- Provide general administrative support to the Director and wider team.
- Assist in ensuring the smooth day-to-day running of the office and business.
- Support with client-facing coordination and complaints where required, ensuring a polished and professional approach.
Website & Content Management
- Upload and maintain property content across our websites.
- Write, proofread and update website and property copy.
- Create digital property brochures and marketing materials.
- Resize, organise and manage imagery.
- Support SEO initiatives and content strategy.
- Assist with website updates and ongoing content improvements.
Marketing & Social Media
- Assist with the management of social media channels, including Instagram, Facebook, LinkedIn and TikTok.
- Create engaging and inspiring content aligned with our luxury brand positioning.
- Film, edit and produce high-quality Instagram Reels and short-form video content.
- Support marketing campaigns and promotional activity.
- Write blogs, destination guides and travel-focused content.
- Generate content opportunities and external links through relevant publications and partner websites.
- Help maintain brand consistency across all marketing channels.
Why Join Us?
Although we are a small team, we pride ourselves on delivering a highly personalised service and maintaining exceptionally high standards across every aspect of the business.
This is an exciting opportunity to join a boutique luxury travel company experiencing significant growth. You will have the chance to make a meaningful contribution, develop new skills and gain exposure to every aspect of the luxury travel industry.
We encourage new ideas, support professional development and provide opportunities to experience our portfolio first-hand through educational visits and supplier trips.
Benefits
- Hybrid working with flexibility to work from home.
- Strong opportunities for career progression and development.
- Ongoing marketing and communication training.
- Supportive and collaborative team culture.
- Bonus and incentive opportunities.
- Company pension scheme.
- Exposure to some of the most prestigious luxury travel products in the market.
- The opportunity to work alongside experienced luxury travel professionals.
- Educational visits and industry networking opportunities.
The Ideal Candidate
We are seeking someone who is professional, personable and genuinely passionate about luxury travel.
Essential Skills & Experience
- Strong knowledge of European ski resorts and luxury summer destinations.
- Previous ski industry experience, ideally including a winter season in resort.
- Excellent written and verbal communication skills.
- Exceptional organisational abilities and attention to detail.
- Strong copywriting skills and confidence writing in a luxury brand tone of voice.
- Proven experience creating engaging social media content.
- Confidence filming, editing and producing Instagram Reels and short-form video content.
- First-hand experience creating content for Instagram and TikTok.
- Proactive and self-motivated approach.
- Strong IT skills and confidence learning new systems.
- Comfortable managing multiple projects simultaneously.
Desirable Experience
- Experience within luxury travel, hospitality or tourism.
- Copywriting, blog writing or content marketing experience.
- Experience working with WordPress or website content management systems.
- Apple Mac proficiency.
- Experience using CRM systems.
Application Process
Applications without a covering letter will not be considered.
To apply, please submit:
- Your CV.
- A covering letter outlining your relevant experience, travel background and why you would like to join The Chalet Edit and The Villa Edit.
Interview Process
Stage One: Telephone, Teams or Zoom interview
Stage Two: In-person interview at our Chichester office.
We look forward to hearing from candidates who share our passion for exceptional travel and delivering extraordinary client experiences.
Pay: £15,900.00 per year
Benefits:
- On-site parking
- Work from home
Work Location: Hybrid remote in Chichester (West Sussex)
