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Job Title: Student Experience Manager
Posting Start Date: 17/06/2026
Job Id: 2712
School/Department: Biosciences
Work Arrangement: Full Time (Hybrid)
Contract Type: Fixed-term
Salary per annum (£): £38,784 - £47,389 per annum
Closing Date: 08/07/2026
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The University of Sheffield is a remarkable place to work. Our people are at the heart of everything we do. Their diverse backgrounds, abilities and beliefs make Sheffield a world-class university.
We offer a fantastic range of benefits including a highly competitive annual leave entitlement (with the ability to purchase more), a generous pensions scheme, flexible working opportunities, a commitment to your development and wellbeing, a wide range of retail discounts, and much more.
Overview
As Student Experience Manager, you will oversee and manage staff to deliver a high quality, inclusive and accessible learning experience for all students. You will support students, actively seeking out and responding to ‘the student voice’ (via student-staff committees, NSS, TellUs) to enhance the student journey from induction to graduation.
Working collaboratively with the School Director of Education and School Manager, you will support the delivery of strategic objectives. You will improve the experience for students within the School, leading on relevant external compliance requirements and driving forward student voice initiatives. You will work collaboratively with the Education Manager to allocate responsibilities in a fair and equitable manner and oversee the work of team members to ensure a joined up approach for students and staff.
The successful candidate will have an excellent understanding of student related issues. An experienced line manager, they will be a strong leader of people and will be able to work collaboratively with colleagues across the institution to ensure student experience activities are delivered effectively and efficiently in line with University policies.
Main duties and responsibilities
Working closely with the School Director of Education and School Manager to support the delivery of the School’s strategic Action Plan in relation to Student Experience.
Leadership of the Student Experience Professional Service function, including line management of staff within the Education and Student Experience team as appropriate, taking an overview of activities and ensuring cover in absence.
Oversight and management of all School student voice activities and related processes, including:
developing and delivering the School’s student voice strategy;
management of NSS, TellUS and other evaluation mechanisms, reviewing and interpreting data and feedback to develop and implement appropriate actions and ongoing monitoring, and ensuring the closure of the feedback loop;
oversight of the School’s Student-Staff Committee and the engagement of student representatives.
Ensure the School complies with relevant statutory and regulatory requirements whilst supporting students to successfully complete their studies. Act as the Safeguarding and Prevent School Contact; ensuring that the University’s arrangements for keeping children and young people safe are implemented at a school level.
Oversee the delivery of all School student attendance requirements, to ensure the School complies with all statutory requirements whilst supporting students to successfully complete their studies, in line with the University Student Attendance Monitoring policy.
Management of academic complaints and appeals and student complaints.
Support student engagement and academic progression, overseeing activity and ensuring targeted action as appropriate.
Oversight of the development and delivery of inclusive processes that support all students, including related to Extenuating Circumstances, Learning Support Plans and responding to the participation element of the institution’s Access and Participation Plan and the requirements of Equality legislation.
Lead for Fitness to Practice in the School where required.
Oversight of all student facing events/materials and communications, including the welcome and induction activities, ensuring these are aligned with the University Welcome and Induction framework, and student handbooks.
Responsible for development and implementation of all student community building activities.
Active participation in relevant committees including School Education Committee and other committees/groups as appropriate.
Support colleagues in the wider Education and Student Experience Team to ensure that the School is able to deliver the full remit of its responsibilities in a timely and effective manner.
Carry out other duties, commensurate with the grade and remit of the post
Person Specification
Our diverse community of staff and students recognises the unique abilities, backgrounds, and beliefs of all. We foster a culture where everyone feels they belong and is respected. Even if your past experience doesn't match perfectly with this role's criteria, your contribution is valuable, and we encourage you to apply. Please ensure that you reference the application criteria in the application statement when you apply.
Criteria
Essential or desirable
Stage(s) assessed at
Educated to A Level standard with GCSE Maths and English (or equivalent experience).
Essential
Application
Previous experience in a professional / managerial role, ideally within a Higher Education or similarly complex environment.
Essential
Application
Effective communication skills, both written and verbal and the ability to negotiate with colleagues of all levels to deliver effective outcomes.
Essential
Application / Interview
A high level of IT literacy, including extensive knowledge of Microsoft Office and Google applications, and the ability to learn new software.
Essential
Application / Interview
Experience of leading, reviewing, managing, and motivating a team to achieve high quality service delivery and support colleagues to achieve to their full potential
Essential
Application / Interview
Experience of process and policy design and improvement, e.g. developing and implementing service improvements.
Essential
Application / Interview
Highly motivated and able to work and make decisions autonomously combined with an understanding of when to refer more complex issues to senior colleagues.
Essential
Application / Interview
Ensure tasks are completed in a timely and efficient manner prioritising effectively to plan for conflicting deadlines, whilst managing unscheduled tasks as required.
Essential
Application / Interview
Excellent customer service and networking skills demonstrating a flexible and collegiate approach to working, with high levels of discretion and confidentiality as required.
Essential
Application / Interview
Ability to work collaboratively to achieve strategic aims of the School and University using creative approaches to problem solving, with an appreciation of longer-term implications of actions taken.
Essential
Application / Interview
Further Information
Grade
7
Salary
£38,784 - £47,389 per annum
Work arrangement
Full-time (100% FTE)
Duration
Fixed-term for a period of 18 months, available from 1 July 2026
Line manager
School Manager
Direct reports
None
Our website
School of Biosciences
For informal enquiries about this job contact Angelique Mawdsley (School Manager) at
[email protected]
Next steps in the recruitment process
It is anticipated that the selection process will take place in the weeks following the closing date. We plan to let candidates know if they have progressed to the selection stage within 2 weeks of the closing date. Contact
[email protected] if you require any reasonable adjustments.
Our vision and strategic plan
We are the University of Sheffield. This is our vision: sheffield.ac.uk/vision ().
What we offer
A minimum of 41 days annual leave including bank holiday and closure days (pro rata) with the ability to purchase more.
Flexible working opportunities, including hybrid working for some roles.
Generous pension scheme.
A wide range of discounts and rewards on shopping, eating out and travel.
A variety of staff networks, providing opportunities for social interaction, peer support and personal development (for example, Race Equality, LGBT+, Women’s and Parent’s networks).
Recognition Awards to reward staff who go above and beyond in their role.
A range of generous family-friendly policies
paid time off for parenting and caring emergencies
access to menopause support in the workplace
paid time off and support for fertility treatment
and more
We are a Disability Confident Leader (opens in a new window). If you have a disability and meet the essential criteria for this job you will be invited to take part in the next stage of the selection process.
We are a research university with a global reputation for excellence. Our ideas and expertise change the world for the better, making a real difference to society. We know that when people come together with different views, approaches and insights it can lead to richer, more creative and innovative teaching and research and the highest levels of student experience. Our University Vision (www.sheffield.ac.uk/vision) outlines our commitment to building a diverse community of staff and students that recognises and values the abilities, backgrounds, beliefs and ways of living for everyone.
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