Customer support & client services managers Work, Jobs in Heage, Dby (with Salaries)

Customer Care Co-Ordinator
Network Plus —Alfreton
- £28,000 - £28,600 a year
- Communication skills
Quick apply
9d
Consumer Services Manager
KP Snacks —Ashby-De-La-Zouch
- Full-time
- Hybrid work
- Customer service
- Leadership
- Communication skills
- Employee discount
Quick apply
CSR Lead
Thompson Commercials Ltd —Sheffield
- From £35,000 a year
- Full-time
- CRM software
- Customer service
- Maintenance
- Employee assistance programme
Quick apply
3d
Client Services Manager
PDSA —Derby
- £30,830 - £36,443 a year
- Part-time
- Customer service
- Microsoft Office
- IT
- Employee assistance programme
- Employee discount
UK Head of Patient Contact & Experience
TFP Fertility —Nottingham
- Full-time
- Continuous improvement
- Leadership
- Free parking
Quick apply
Head Client Care Advisor
IVC —Alfreton
- Up to £29,931.20 a year
- Full-time
- Management
- Organisational skills
- Communication skills
- Annual leave
- Employee discount
Team Leader
Flint Bishop —Derby
- Full-time
- Supervising experience
- Time management
- Free parking
- Employee discount
Quick apply
Tier 1 Complaints Officer
Office of the Public Guardian —Nottingham
- £29,303 - £31,061 a year
- Part-time
- Customer service
- Microsoft Office
- Presentation skills
- Annual leave
8d
Sales Lead - Outbound Contact Centre
The Economist Group —Derby
- Hybrid work
- Sales
- Communication skills
- Employee assistance programme
Quick apply
Site Services Manager - Print Room
Ricoh —Nottingham
5d
Head of Client Success
AmTrust International —Nottingham
- Financial services
- Annual leave
Senior Resident Liaison Officer
PiLON —Nottingham
- Full-time
- Customer service
- Communication skills
- Referral programme
Quick apply
Head of Client Engagement - Debt Recovery
Flint Bishop —Derby
- Full-time
- Customer service
- Business development
- Leadership
- Free parking
- Employee discount
Quick apply
Head of Lead Generation Call Centre
SF-Partner Hiredonline —Derby
- Sales
- Leadership
11d
CX Operations Performance Manager
Boots —Nottingham
- Full-time
- Analysis skills
- IT
- Leadership
- Employee assistance programme
- Employee discount
8d

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Customer Care Co-Ordinator

Network Plus -
Alfreton

Quick apply

Job details

Permanent
£28,000 - £28,600 a year
9 days ago

Qualifications

Wastewater treatment
Communication skills

Full job description

Description

As a Customer Care Co-ordinator on our National Grid Electricity Distribution Contract, you will be responsible for ensuring customers receive an excellent service and ensure compliance against agreed levels of service. The role will also be responsible for managing close out calls with the customer at the end of the job and ensuring our customers are 100% satisfied with everything we have done. In addition to the above, the role will support the wider team in understanding and analysing customer survey data and leading process improvements for the customer.

Key Responsibilities

You will lead any customer queries or complaints associated with delivery
You will log and chase for updates relating to any customer concerns ensuring they are dealt with within a timely manner
You will work with Supervisors and Colleagues to investigate the root causes of failings and work alongside our Customer Liaison Officer to help navigate better practices to avoid future issues of a similar nature.
You will report daily to Framework managers the current amount of outstanding enquiries or complaints to inform them of the teams performance.
You will lead the close out call activities to the customer to make sure they are 100% happy with the outcome of their query

Experience and Qualifications

Previous experience in a similar, customer focused role
Willingness to learn
Enthusiastic and self-motivated
Ability to lead and motivate others
Effective verbal and written communication skills with the ability to engage with Customers
Willingness to challenge processes and implement change where necessary
Ability to coach those working within your team and wider network
Ability to analyse data and understand how to make improvements which will have a positive impact on performance

Salary and Benefits

We offer a competitive salary based on experience along with a full benefits package.

Network Plus is proud to be an Equal Opportunity Employer. We celebrate diversity and do not discriminate based on race, religion, colour, nationality, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law.

We are Armed Forces-friendly. We welcome applications from ex-Armed Forces personnel, reservists, armed forces veterans, cadet instructors and military spouses/partners.

We understand that privacy and the security of your personal information is extremely important. By applying for this role, you agree to the terms of our privacy policy.

About Network Plus

Network Plus is an award-winning business delivering essential utility and infrastructure services for the UK’s major providers of gas, power, telecoms, transport, water, and wastewater.

We value the variety of experience, perspective, and other points of difference our workforce, clients, and supply chain offer.

We are actively working with colleagues across the Network Plus Group to develop an inclusive environment – we want all our employees to feel valued and included to enable everyone to thrive at work and understand the value of their contribution matters no matter their background, identity, or circumstances.

Quick apply

Refine Your Search

customer support & client services managers jobs in heage, dby

Customer Care Co-Ordinator

Consumer Services Manager

CSR Lead

Client Services Manager

UK Head of Patient Contact & Experience

Head Client Care Advisor

Team Leader

Tier 1 Complaints Officer

Sales Lead - Outbound Contact Centre

Site Services Manager - Print Room

Head of Client Success

Senior Resident Liaison Officer

Head of Client Engagement - Debt Recovery

Head of Lead Generation Call Centre

CX Operations Performance Manager

I want to receive the latest job alerts for customer support & client services managers in heage, dby

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