Head of customer service Work, Jobs in Heanor, Dby (with Salaries)

Community Navigator
Intuitive Thinking Skills Ltd —Derby
- £26,500 - £28,500 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Mentoring
5d
General Manager
Sodexo —Nottingham
- Up to £60,000 a year
- Full-time
- Continuous improvement
- Free parking
- Employee assistance programme
Quick apply
11d
Assistant Outdoor Activity Centre Manager - Sherwood
Go Ape —Sherwood
- £29,660 a year
- Customer service
- Business development
- Team management
19h
HR Administrator
Derby County Football Club —Derby
- Overtime
- Microsoft Powerpoint
- Customer service
- Administrative experience
- Annual leave
- Employee discount
Quick apply
13d
Head of Service - City
Juno Women's Aid —Nottingham
- £39,755 a year
- Full-time
- Public speaking
- Organisational skills
Club DCFC Sales Administrator
Derby County Football Club —Derby
- Full-time
- Microsoft Powerpoint
- Customer service
- English
- Annual leave
- Employee discount
Quick apply
Fleet Account Executive
Pentagon Motor Group —West Hallam
- £28,089.10 a year
- In-person
- Communication skills
Quick apply
American Diner Restaurant Manager (3 Days Off Per Week)
1950's American Diner Ltd —Swadlincote
- Up to £45,000 a year
- Full-time
- Supervising experience
- Recruiting
- Cleaning
- Free parking
- Employee discount
Quick apply
8d
Paralegal - Family Law
Maclaren Warner Solicitors —Ilkeston
- £26,000 - £30,000 a year
- Full-time
- Writing skills
- No degree
- Organisational skills
Quick apply
11d
Head of Health & Safety
M Group —Annesley
- Continuous improvement
- Team management
- Travel
- Annual leave
- Employee assistance programme
12d
Chocolate Advisor
Lindt & Sprungli (U.K.) Limited —Alfreton
- Bar
- Customer service
Quick apply
5d
I&C Metering Advisor
Yü Group —Nottingham
- £26,228 a year
- Full-time
- Continuous improvement
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Senior Communications Officer (Digital and Internal)
Newark and Sherwood District Council —Newark-on-Trent
- £39,152 - £40,777 a year
- Full-time
- Hybrid work
- Social media management
- Free parking
- Annual leave
DANCOP Outreach Facilitator
University of Derby —Kedleston
- £28,807.00 - £34,643.75 a year
- Weekend availability
- University
- Presentation skills
- Bachelor's degree
- Annual leave
- Employee assistance programme
8h
Customer Service Manager
XMA —Nottingham
- £45,000 - £50,000 a year
- Full-time
- Customer service
- Continuous improvement
- Team management
- Life insurance
- Referral programme
12d
Customer Service Representative
Sovereign Risk Management —Alfreton
- £30,000 a year
- Full-time
- Hybrid work
- Organisational skills
- School
- Time management
- Work from home
Quick apply
14d
Deputy Operations Manager
Aspiro Healthcare —Littleover
- From £34,000 a year
- Full-time
- Customer service
- Travel
- Human resources
- Free parking
- Store discount
Quick apply
7d
Operational Administrator
NAPIT —Mansfield
- Microsoft Office
- Organisational skills
- Communication skills
- Free parking
- Annual leave
Paralegal/Fee Earner
Fishers Solicitors —Ashby-De-La-Zouch
- £15,000 - £19,000 a year
- Part-time
- Hybrid work
- Microsoft Word
- Research
- In-person
- Health & wellbeing programme
- Work from home
Quick apply
12d
Account Manager - Derby
One Big Circle —Derby
- £40,000 - £45,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Business development
Quick apply
14d

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Community Navigator

Intuitive Thinking Skills Ltd
Derby

Apply Now

Job details

Full-time
£26,500 - £28,500 a year
5 days ago

Qualifications

Microsoft Powerpoint
Microsoft Word
Driving Licence
Client engagement
Stakeholder liaison
Microsoft Office Suite
Client progress monitoring
Partnership building
Mentoring
Organisational skills
Safeguarding procedures
Multidisciplinary collaboration
Training & development
Networking
Project management experience
Multi-agency care coordination

Full job description

Job Description – Ambition Derby Service

Role: Community Navigator

Reporting to: Ambition Derby Service Manager

Accountable To: Head of Operations

Location: Ambition Derby Hub

Background

Intuitive Thinking Skills place a high value on the life experiences of individuals, regardless of their backgrounds. As such, all roles within the organisation are primarily focussed on fostering these experiences, supporting employees to thrive in whatever sector they are working in.

This emphasis on the skills of our workforce is primary to all other activities, as without a relevantly skilled, empowered and highly motivated workforce we will fail to support the needs and aspirations of our learners.

JOB PURPOSE

Working as a Community Navigator you will be involved in engaging with people who are vulnerable across a number of fields such as, but not restricted to substance misuse, criminal justice, homelessness, mental health, domestic abuse and sex working. You will be assessing their needs and delivering personalised support to encourage individuals to make positive changes. As a Community Navigator you will also work in partnership with multi-disciplinary teams and agencies.

The Community Navigatorwill play a key role in delivering an integrated approach to the core functions of:

Will work to identify and engage with those in need around the Derby Area
Carry out assessments and case work as necessary focussing on harm reduction
Responsible for liaising and networking with partner agencies and feeding into strategic multi-agency groups, as well as completing referrals to other agencies
Carry out risk assessments in relation to all clients, and carry out regular reviews in line with our risk management protocols
To maintain a caseload of clients and offer clients assertive, consistent, ongoing advice and guidance tailored to their individual needs.
Administration duties such as compiling statistics and progress reports, including recording and monitoring of caseloads
Hot desking around partner services to build and maintain healthy working relationships
Evaluate and monitor the work as required and update monitoring databases including reviewing client progress with service users using evidence-based review tools.
Identify ways in which project services can develop and improve with special reference to vulnerable people in Derby
Proactively engage with difficult and vulnerable clients and support clients to make informed choices about their own wellbeing
Advocate where possible on behalf of clients with external agencies e.g. Drug / Alcohol Services, Employment, Probation, Health Care Providers
To motivate and help clients access pathways to accommodation
Accompany clients to attend appointments and where possible to encourage the clients to represent themselves
Negotiate support plans with each client and ensure their benefits are maximised and clients are supported to manage budgets
Undertake welfare checks where required
Provide clients with practical and emotional support of active engagement, and build on client’s strengths

· Working with Service Lead and Designated Safeguarding lead with Safeguarding matters

Undertake any other duties as required

KEY DUTIES AND RESPONSIBILITIES

· To deliver high quality provision to learners, maintaining the highest standards of customer service throughout.

· To support your Line Manager through participating in relevant activities and attending meetings where necessary.

· To support the development and collation of the product evidence base through timely data collection and recording of information.

· To liaise with and provide training to partner agency staff to ensure effective relationships that facilitate quality engagement with learners, support collection of activity, performance and outcome information and promote business growth.

· To highlighting any issues or areas of concern with your line manager.

· To promote and support the mission, vision and values of the company at all times, providing a quality service and treating all those with whom they come into contact in a courteous and respectful manner.

· To be aware of and compliant with all company policies and procedures.

· To ensure familiarity with partner agency policies and procedures when working within their sites with particular regard to Health & Safety, Safeguarding and incident reporting.

· To identify any learning, development and training needs, bring these to the attention of your line manager through regular supervision and appraisal reviews.

· Any other duties appropriate to the role as tasked by your Line Manager or Company Directors.

PERSON SPECIFICATION

Essential Criteria

· Experience of working within a multidisciplinary, multi-agency environment including the public, voluntary and private sector providers and commissioners.

· Demonstrate the ability to develop and maintain working relationships with a wide range of stakeholders including representatives of commissioners, purchasers, partner agencies and customers.

· Demonstrate project management skills and experience.

· Excellent organisational and interpersonal skills.

· Well-developed literacy and numeracy skills and a clear understanding of transactional analysis.

· Highly proficient in the use of software packages such as Microsoft Excel, PowerPoint and Word to interpret data and create presentations and/or reports of the highest standard.

· Hold a current driving licence and/or have access to a form of transport which will permit the applicant to meet the post requirements in full.

Desirable Criteria

· Knowledge of, and experience in supporting provision through peer mentoring, especially within a hard to engage customer cohort.

· Ambitious and willing to be flexible regarding working times and locations.

· Able to develop staff and create and maintain positive team environments.

Personal Qualities

· Developing self-awareness

· Managing Yourself

· Continuing Personal Development

· Acting with Integrity

Working with Others

· Developing networks

· Working and leading within Teams

Managing Services

· Planning

· Managing resources

Targets and Outcomes

· Delivery of key output and outcome targets, ie commencements, completions, measurable cessation of negative behaviours, positive life changes ie job starts etc.

· Increase new referrals into the business amongst partner agencies

Pay: £26,500.00-£28,500.00 per year

Work Location: In person

Apply Now

Refine Your Search

head of customer service jobs in heanor, dby

Community Navigator

General Manager

Assistant Outdoor Activity Centre Manager - Sherwood

HR Administrator

Head of Service - City

Club DCFC Sales Administrator

Fleet Account Executive

American Diner Restaurant Manager (3 Days Off Per Week)

Paralegal - Family Law

Head of Health & Safety

Chocolate Advisor

I&C Metering Advisor

Senior Communications Officer (Digital and Internal)

DANCOP Outreach Facilitator

Customer Service Manager

Customer Service Representative

Deputy Operations Manager

Operational Administrator

Paralegal/Fee Earner

Account Manager - Derby

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