Job Type: Secure Transport
Employer: Secure Solutions Group Limited (SSGL)
Employment Type: Full-Time, Permanent
About the Role:
DO NOT RE-APPLY IF YOU ALREADY APPLIED TO US IN THE LAST 12 MONTHS. Please only apply for the ONE role you want.
SSGL Medical is expanding its team to meet the increasing demand for mental health transport services. If you are passionate about delivering high-quality care and meet the requirements outlined below, we would love to hear from you.
This is a full-time, permanent role, with on-call duties from Monday to Friday. Weekends are off, but please note that the position requires flexibility, as you will be on-call throughout the week, day and night.
We encourage you to read this job description carefully before submitting your application. We have provided comprehensive information to ensure only those who are fully prepared for the demands of the role apply. Thank you for taking the time to consider this opportunity.
Initial Requirements:
Before proceeding, please ensure you meet the following criteria:
- Experience: Previous professional experience in public-facing roles (customer service, etc) or in fields such as care, healthcare, public services, or a similar environment.
- Location: You must live within 30 minutes of the S72 postcode (even during peak traffic).
- On-Call Availability: Comfortable working unpredictable hours, including being out overnight.
- Driving: You must hold a full UK manual driving licence with no more than 6 points and no non-speeding convictions. Applicants must be over twenty-five for insurance purposes.
- Self-Employment: The role will initially commence as a self-employed position, with guaranteed contracted hours/wage. We will assist in setting this up for you if you’re new to it.
About SSGL:
Secure Solutions Group Limited (SSGL) is a CQC-regulated independent ambulance service based in Barnsley, South Yorkshire. We provide medical transport to NHS Trusts and private sector partners across the UK, specialising in secure transport for individuals detained under the Mental Health Act.
Our team is small but close-knit, with a strong emphasis on staff welfare and well-being. We take pride in delivering compassionate, high-quality care to individuals in need during vulnerable moments. SSGL has won multiple awards, including "The Most Innovative Independent Ambulance Service – Yorkshire".
Job Role and Responsibilities:
As a Secure Ambulance Care Assistant, you will be responsible for the safe transport of service users, many of whom are detained under the Mental Health Act.
Here is how it works. When you get called out, you will rapidly leave your home to our base to collect an ambulance and meet with colleagues for the job. You will then make your way to the collection address, while the lead for the job goes through the risk assessment you would have been sent. Upon collection, you’ll receive an additional handover from a clinician, introduce yourself to your service user, and transport them like you would your own family member to their delivery point. This could be local, but equally could be a 4-hour drive to London. From job to job you will generally take it in turns to drive and be in the back sitting with the service user, depending on who builds the best rapport with them. During the journey, like most of us would, service users typically use their devices to keep entertained and most engage in conversation. Once the service user is dropped off, we go to the next job, or back to our base and then home to be back on standby, or to rest if we’ve been out all day or night. Due to the training you’re provided, and the mentorship you get on the road, the vast majority of our transfers could be mistaken for a simple taxi journey. They are always compassionate and caring, calm, and panic-free.
Your duties will include:
- Responding promptly to calls and arriving at the base within 10 minutes when on-call.
- Driving to and from destinations across the UK in various vehicles (B-category, such as minibuses and non-emergency ambulances).
- Providing emotional support and building rapport with vulnerable service users to ensure they feel safe during transport.
- Conducting vehicle checks and preparing all necessary equipment at the beginning of each shift.
- Assisting with the transport of mobility-impaired individuals, including the use of wheelchairs, stretchers, and manual handling equipment (training provided).
- Maintaining strict confidentiality and adhering to all infection control policies.
- Working collaboratively with colleagues to ensure the well-being of service users and conducting dynamic risk assessments throughout transport.
Requirements:
To be successful in this role, you will need:
- Experience: Previous professional experience in public-facing roles (customer service, etc) or in fields such as care, healthcare, or public sector work.
- Driving Licence: Full UK manual driving licence with a minimum of 1 year’s driving experience, less than 6 points, over twenty-five, and no 'DD' coded offences.
- Commitment: A willingness to commit to the role long-term (a minimum 6 months).
- Flexibility: Availability to work at any hour of the day or night during on-call shifts.
- DBS Check: Willingness to undergo an Enhanced DBS check.
- Physical Fitness: The ability to handle physical intervention techniques when required (training provided).
- Maturity and Initiative: The ability to remain calm under pressure, work independently, and collaborate effectively with colleagues.
- Communication Skills: Excellent verbal communication, patient handling, and customer service skills.
- Training: Commitment to continuous training, including First Aid at Work, Basic Life Support, and mental health training.
Benefits:
- Every weekend off.
- Friday is classed as an ‘overtime day’ meaning you are paid extra for any work done on this day.
- Paid a guaranteed retainer offering financial stability.
- Fully paid overtime at the UK Living Wage rate.
- On-call work from home, providing an improved work-life balance.
- Career progression opportunities and regular training.
- Professional uniform and NHS partner ID card.
- Paid from the moment you leave the base until you return.
Compensation:
- Guaranteed Minimum: £24,380 per annum - you will earn over £2,031.67 per month with overtime.
- This is paid in exchange for up to 30 hours worked per week. Anything beyond 30 hours will be fully paid as overtime.
- Tax Benefits: Initially self-employed, meaning you will pay considerably less tax than PAYE and still have a contracted secure job. Assistance is provided to all our staff for managing self-employment, including tax returns, free of charge.
Application Process:
- If you are serious about applying for this role, please review the FULL job description that is available here: https://bit.ly/SSGL-SACA
- If you wish to proceed, complete the brief questions below and submit your application to us. Let us know in the notes you have read the job description carefully.
- If you are shortlisted, you will be contacted by phone within 3 working days to informally discuss the role in more detail and answer any questions you have.
- Successful applicants will complete a brief ‘shortlisting questionnaire’ and be invited to a virtual interview.
- Following the interview, shortlisted candidates will be invited to a face-to-face ‘introduction and assessment session’ at our base.
- We aim to recruit and provide subsequent training within 2-4 weeks.
We look forward to hearing from applicants who are committed to making a difference in the lives of vulnerable individuals. Thank you for considering SSGL as your next employer.
Final Note from Management:
“This role can be mentally and physically demanding. You may be called out at unpredictable times, and long hours on the road are common. However, for the right person, this is a highly rewarding career. We value the well-being of our staff and look forward to welcoming dedicated professionals to our team.”
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Please note that this role is subject to our Safer Recruitment processes, including various Due Diligence checks before we engage you in regulated activities. This includes, but not limited to: verifying previous employment history, checks on criminal history through an Enhanced DBS Check, and Adults' and Children's Barred List checks. Driver checks, and a driving assessment are also part of our onboarding process. Please ensure you provide truthful and accurate information in your application, if you do not, this information may be shared with relevant authorities. Your information will be processed and stored in accordance with our GDPR Policy. Disclaimer: The information within this document and its content were designed to be correct at the time of publishing, but may contain errors. SSGL reserves the right to amend the information contained within it at any time and without notice. This document and its contents is not designed to offer or insinuate any guarantees.
Job Types: Full-time, Permanent
Pay: From £2,030.00 per month
Benefits:
- Company events
- Health & wellbeing programme
- On-site parking
Application question(s):
- You must have less than 6 points on your driving licence AND be twenty-five+ for our vehicle policy. Do you agree you meet these requirements? (Yes or no)
- So we can ensure you are within 30 minutes of our base, what is your postcode?
- Please tell us what made you apply for this job, and what makes you suitable for it.
Use this opportunity to make your application stand out from the rest. (If this is left blank, we may not progress your application.)
- When would you be available to start if successful? (I.e "Immediate start available" or "1 weeks notice at current employer".
Licence/Certification:
- Full Manual UK Driving Licence (required)
Work Location: In person
