Passenger service agent Work, Jobs in Heathrow, Eng (with Salaries)

Customer Service Agent - PART TIME - Heathrow Airport
Swissport International AG —London
- £14.62 an hour
- Part-time
- Hospitality
- Customer service
- English
- Free parking
- Employee assistance programme
5d
Ramp/Baggage Agent
Cobalt Ground Solutions —Heathrow
- £32,000 a year
- Overtime
- English
- Analysis skills
- Driving
- Free parking
Quick apply
Customer Service Agent
Singapore Airlines —Gatwick Airport
- £24,000 - £26,000 a year
- Weekend availability
- Customer service
- In-person
- Life insurance
Quick apply
6d
Heathrow Essential Skills Workshop
HeathrowAcademy —Hounslow
- IT
OCC Officer
Magma Aviation —Gatwick Airport
- Full-time
- Communication skills

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Customer Service Agent - PART TIME - Heathrow Airport

Swissport International AG -
London

Apply Now

Job details

Permanent | Part-time
£14.62 an hour
5 days ago

Benefits

Free parking
Employee assistance programme
On-site parking

Qualifications

Hospitality
Customer service
English
Administrative experience
Data entry
Communication skills

Full job description

Overview:

Job Title: Customer Service Agent

Company: Swissport

Location: Heathrow Airport

Contract Type: Part Time

Working Hours & Shift Pattern

This role is 18.75 hours per week, worked between Monday and Sunday on a shift basis.Please note: The shift pattern is fixed at 6 days on, 3 days off and is a mandatory requirement of the role due to business needs.

Typically the first 3 shifts can start as early as 03:30, followed by 3 late shifts with finish times of up to 23:30, before 3 days off.

This shift pattern will not be changed or adjusted under any circumstances. Please only apply if you are able to fully commit to working these hours before submitting your application.

Salary: £14.62 per hour,

About the company:

Swissport is an award winning, leading provider of ground and air cargo services, dedicated to delivering efficient and reliable solutions to airlines and airports worldwide.

About the Role:

As a Customer Service Agent with Swissport, you will be an integral part of our commitment to delivering exceptional service to passengers and clients alike.

Responsibilities:

Key Responsibilities:

Greet passengers and provide friendly, professional assistance throughout their journey.
Assist passengers with check-in procedures, luggage handling, and boarding processes.
Handle inquiries and provide accurate information regarding flight schedules, baggage policies, and other relevant details.
Ensure compliance with airline and airport regulations, including security and safety protocols.
Collaborate with colleagues and stakeholders to maintain efficient and smooth operations.
Resolve passenger concerns and complaints in a timely and effective manner, demonstrating empathy and understanding.
Perform administrative tasks, including data entry, documentation, and reporting as required.
Ensure deployment of the environmental processes and procedures. Referring to the QHSE Manual.

Qualifications:

Qualifications:

Prior experience in customer service, hospitality, or related fields is advantageous.
Excellent communication skills, both verbal and written, with proficiency in English; additional language skills are a plus.
Ability to work efficiently in a fast-paced environment while maintaining composure under pressure.
Flexibility to work various shifts, including weekends, holidays, and evenings, based on operational needs.
Demonstrated problem-solving abilities and a proactive approach to resolving issues.
Attention to detail and accuracy in handling passenger information and documentation.

Benefits:

Access to Employee Assistance Programme and wellness initiatives.
Comprehensive training and development programmes.
Free onsite parking whilst at work
Retirement savings plan with employer contributions.
Career advancement opportunities within the aviation industry.

Join Swissport and become part of a dynamic team dedicated to delivering excellence in customer service and aviation operations.

Swissport is an equal opportunity employer committed to diversity and inclusion in the workplace.

Apply Now

Refine Your Search

passenger service agent jobs in heathrow, eng

Customer Service Agent - PART TIME - Heathrow Airport

Ramp/Baggage Agent

Customer Service Agent

Heathrow Essential Skills Workshop

OCC Officer

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